Office Manager Operations
Resume:
LaTasha Evans
Results Driven Manager
ad5rpi@r.postjobfree.com
Objective: Dedicated and results-driven dealership office manager with over 15 years of experience in overseeing administrative and dealership operations. Proven track record of optimizing efficiency, implementing effective processes, and enhancing customer satisfaction. Seeking to contribute my skills and expertise to a dynamic automotive team. Professional Experience:
Dealership Operations Manager
US AUTO SALES - Lawrenceville, GA - April 2020 to May 2022
• Maintained responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws
• Coached team and provided guidance regarding effective approaches to problem solve operational needs and addressed employee concerns.
• Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.
• Trained and coached sales associates on "Customer Care Process", sales process Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
• Maintained employee retention to ensure store staffing and talent were at optimal levels to provide operating efficiency and top service levels.
• Ensuring department meet and exceeds all corporate office deadlines Dealership Administrator
US AUTO SALES - Buford, Ga - August 2017 - March 2020
•Streamlined administrative processes, resulting in a 50% increase in operational efficiency.
• Managed accounts payable and receivable, ensuring timely payments and reducing outstanding balances.
• Implemented customer service initiatives, leading to a 35% improvement in customer satisfaction scores.
• Oversaw daily operations of the office, including scheduling, inventory management, and staff supervision.
• Collaborated with sales and service departments to coordinate seamless customer experiences.
• Completed contracting and processed tax and title documents using the respective state guidelines.
Dealership Operation Manager
DRIVETIME- Stone Mountain, Ga- June 2006 - April 2017
• Oversaw operational activities at every level of the organization.
• Forecasted goals and objectives for all departments, and implemented strategies to achieve said goals.
• Hired, trained, and monitored the performance of the sales and service departments.
• Maintained accurate records of office expenses, tracked budgets, and prepared financial reports.
• Performed dealership underwriting duties of collecting financial data, negotiating down payments and disclosing loan terms.
• Performed risk assessments on potential car loan recipients based on borrowing history and credit ranking.
Skills:
• DDI • Titletec • Payroll • Salesforce • Microsoft Outlook• Microsoft Word• Microsoft Office
• Microsoft Powerpoint• Negotiation• Recruiting• Underwriting Education: BSED [University Of Georgia], [Athens] [May 2004] Skills: • Office Management • Financial Analysis • Customer Service • Team Leadership • Process Optimization • Communication • Time Management • Microsoft Office Suite References: Available upon request
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