Customer Service Representative

Naiveisha Hawthorne

Haslet, TX

***********@*****.***

+1-251-***-****

I am responsible worker hard driven. Once I start somewhere I finish it. I don’t think as if it’s something I can’t do. I think as I know I can do whatever I put my mind to. Everything gets 100% dedication Authorized to work in the US for any employer

Work Experience

Customer Service Representative

RemX/CVS SPECALITY PHARMACY - Mansfield, TX

January 2022 to Present

We are to refill patient medication(s). Make outbound calls to Patient or MDO for medication refill. We are to edit patient accounts to where we will update MOP or any other things add allergies and so on. We also explain to patient if they account has any errors Insurance Agent

McKesson. - Dallas, TX

June 2017 to December 2021

To make outbound calls to collect eligibility and benefits for patients. Customer Service Representative

Verizon Customer Service Agent - Mobile, AL

May 2012 to June 2017

Operated the customer support line, oversaw billing issues and/or payments, explained customer’s accounts and transactions in detail, made necessary changes or upgrades to the accounts, promoted the latest technology or best plans available to help customers save financially, determined accurate charges, and the ability to keep customers clam under stressful situations. Education

Premier Academy - Mobile, AL

2020

Diploma

Mattie T. Blount High School - Mobile, AL

May 2012

Skills

• Cold Calling

• Account Management

• Business Development

• Salesforce

• Sales

• Microsoft Excel

• Microsoft Office

• Communication skills

• Organizational skills

• Driving

• Phone etiquette

• Computer skills

• Typing

• Time management

• Customer support

Certifications and Licenses

Driver's License

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