Network Administrator Information Technology

Craig A. Smith

Marietta, Georgia

770-***-**** • ad5roc@r.postjobfree.com • linkedin.com/in/casmith8

Senior Network Architect

Record of revenue generation through creative IT strategy, business innovation, and operational leadership.

11+ years’ experience driving growth by effectively overseeing strategic planning and tactical execution of IT, including spearheading development, implementation, and support of new, cost-effective technology solutions that boost the user experience. MS in Leadership with deep experience delivering outstanding operational value through technological management, improvement, and innovation. Built/mentored high-impact IT teams, created future-forward IT policies, and leveraged in-depth system and network analysis to design creative data-based solutions.

IT Operational Planning & Strategy

Network & Information Security Design

Creative Client & Technical Issue Resolution

Impactful Client & Stakeholder Relations

Policy, Procedure, & Standards Development

Network & Active Directory Deployment

System & Product Research / Selection

Resiliency, Security, & Recovery Planning

Budget Development & Management

Strategic Project Planning & Implementation

Professional Experience

Capgemini, Atlanta, GA

Monitoring Engineer (2022 - 2024)

Ensured optimal service functionality for on-premise/cloud-based environments by collaborating cross-functionally.

Pinpointed and resolved gaps in requirements, effectively communicating needs through various formats, such as user stories, acceptance criteria, and functional requirements.

Supported project deliverables by developing technical, functional, and strategic artifacts, including solution diagrams, business requirements, and business cases.

Collaborated closely with internal and external customers, stakeholders, and third parties to gather business requirements and define functionality throughout the project lifecycle.

Ensured on-budget and on-time project delivery by supporting project and program managers.

Validated all requirements and stories to verify they met acceptance criteria, incorporating appropriate acceptance tests and accepting requirements and stories only when meeting all validations.

Cepheid, Inc., Sunnyvale, CA

Infrastructure Monitoring Engineer (Contracted) (2021 – 2022)

Drove implementation of performance monitoring strategies. Directed operational support, ensuring products and services aligned with evolving business needs. Updated and monitored event management tools.

Monitored needs for infrastructure, network, AWS cloud EUM, and synthetic monitoring tool; generated automated specific alerts with details and possible remediations by integrating all of these tools with AIOps.

Oversaw state of all monitoring system components.

Provided improvements for monitoring data collection by assessing monitoring probes.

Delivered recommendations for automation by evaluating existing processes.

Global Payments, Inc., Atlanta

Senior Monitoring Engineer (Contracted) (2020 – 2021)

Fueled seamless innovative IT and technical operations, leading implementation of diagnostic and procedural criteria. Manage and analyze critical operational metrics, communicating trends and issues to leadership.

Offered expert technical guidance and advice to Service Owners on event management and analytics technique issues, implementing new technologies over 10K endpoints.

Identified trends and reported issues to management through support and governance of performance metrics for service availability.

Sportech Racing//Digital, LLC, Alpharetta

Systems Administrator (2017 – 2020)

Maintained and optimized systems and system functions, conducting installation, configuration, operation, and maintenance support. Maximized business’s effectiveness by defining and establishing technical strategy, aligning internal processes and standards with business needs. Monitored range of business-critical equipment and infrastructure, reviewing and updating computers, infrastructure, and security systems to ensure business functionality. Optimized innovative R&D testing environments, customer deployment systems, office and factory wireless network, and more. Produced comprehensive documentation of all infrastructure and equipment.

Improved efficiency and generated cost savings by standardizing IT and systems operations, as well as Office365 deployment efforts.

Delivered increased endpoint and infrastructure effectiveness with expert implementation and configuration of LogicMonitor platform.

Empowered endpoint monitoring, patching, and remote control by strategically setting up and configuring Kaseya VSA to meet business and company needs.

Nancy J Whaley, Chapter 13 Trustee, Atlanta

IT Manager (2013 – 2017)

Planned and directed all IT operations, consulting with teams and leadership to define and prioritize organization’s technology needs. Achieved optimal network resiliency and security by coordinating IT team activities, including designing and implementing impactful network infrastructure growth and configuration; empowered significant improvements to IT security, remote accessibility, and connectivity capacity. Designed strategic initiatives that support success of ever-changing IT landscape, providing outstanding system and network functionality.

Cultivated top-quality talent for execution of all technology needs by training and mentoring IT staff.

Enhanced security of clients’ personally identifiable information through dynamic network improvements.

Designed innovative tracking system for uncovering and escalating expanded training and resource requirements, enabling provision of real-time performance metrics.

Doubled WAN bandwidths and enabled LAN and WLAN performance of 100%+ while heading strategic reconfiguration of WAN, LAN, and WLAN networks.

Additional Selected Experience

Nordson Corporation, Duluth

Network Analyst

Led 15-person IT staff and contractor team in executing effective management of multi-facility infrastructure; trained and mentored team members to cultivate outstanding capacity and efficacy. Uncovered key network needs in close collaboration with leadership, informing planning, design, installation, configuration, and testing of Cisco, Nortel, Juniper, and Meraki across numerous facilities.

Fostered top-tier network efficiency by architecting and engineering dynamic, flexible environments.

Ignited 100% LAN performance improvement by coordinating and executing comprehensive network replacement project, transitioning software and LAN cabling for 20 switches.

Education

Walden University, Minneapolis, Minnesota

Master of Science in Leadership, 2017

Master of Science in Information Systems Management / Project Management, 2015

Bachelor of Science in Computer Information Systems Management, 2013

Technical Expertise

Certifications:

LogicMonitor Certified Professional; LogicMonitor Certified Associate; Microsoft MCP; CompTIA Network +; CompTIA A+; AWS Certified Cloud Practitioner; Prompt Engineering for ChatGPT

Software:

Microsoft (Word, Excel, Access, Outlook, PowerPoint, Visio, Project, Office365, SharePoint); Apple (Pages, Numbers, Keynote); VMWare (ESXi, Horizon, Workstation); Solarwinds; NetBrain; LogicMonitor; Whatsup Gold; Kaseya VSA; Splunk; AppDynamics; Rigor; ThousandEyes; AppNeta

Operating Systems:

Microsoft (SQL Server, Exchange, SCCM, DHCP, DNS, DOS, Windows, Windows Server, Active Directory); Apple (OSX, IOS); VMWare (ESXi and vCenter, Workstation, Fusion); Android; Linux; AWS; Nutanix

Infrastructure:

Nortel (PBX, Switches); Mitel (VoIP); Shortel (VoIP); Cisco (Routers, Switches); Meraki (WLAN); Aerohive (WLAN); Apple AirPort (WLAN); Palo Alto (Firewall); SonicWALL (Firewall); Barracuda (Web Filter, Message Archiver); Riverbed-WAN Accelerator; Dell ISCSI SAN; Dell PowerVault storage system; ADTRAN (Routers); HP Procurve Switches

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