Employee Relations Human Resources

DENISE GAINES

Trammell Road, Greenville, SC

864-***-**** ad5rnz@r.postjobfree.com

https://www.linkedin.com/in/e-denise-g-909a57199

PROFESSIONAL EXPERIENCE:

Regional Human Resources Manager, ProMedica Healthcare., 2016 – Present

Employee Relations:

Manage employee relations cases from start to finish, including investigations, documentation, and resolution, resulting in a 95% case closure rate and a 90% satisfaction rate among employees.

Oversee the development and delivery of training programs for managers and employees on diversity and inclusion, conflict resolution, and performance management, resulting in a 60% increase in employee knowledge and skills.

Provide expert guidance and support to HR staff and management on compliance-related matters, including employee relations, discrimination, harassment, and ADA accommodations.

Developed and implemented a comprehensive employee relations policy and procedure manual, resulting in a 20% reduction in employee grievances and a 10% increase in overall employee satisfaction.

Collaborated with HR and legal teams to ensure compliance with federal and state employment laws and regulations, resulting in zero legal violations and a 100% compliance rate.

Solved more than 200 cases related to employee relations. Utilize the appropriate procedures to resolve employee complaints and grievances to benefit the employee and the organization.

Recruiting &Onboarding:

Establishes business strategies (i.e., vision, mission, value, objectives) to improve organizational focus, efficiency, and performance.

Serve as the primary point of contact for internal and external audits, consulting with auditors and ensuring timely and accurate responses to inquiries.

Built and maintained a pipeline of passive candidates for future hiring needs.

Conducted a thorough analysis of recruitment metrics, identified improvement areas, and implemented changes that resulted in a 15% reduction in time-to-hire and a 10% increase in candidate quality.

Participated in job fairs and other recruitment events, resulting in a 50% increase in brand awareness and a 20% increase in the candidate pipeline.

Established and maintained strong relationships with external recruitment agencies and partners, resulting in a 40% increase in qualified candidates sourced from external channels.

Designed and implemented diversity and inclusion initiatives, resulting in a 20% increase in the diversity of new hires and a 10% improvement in employee satisfaction scores.

Compensation and Other:

Develop and maintain salary structures, conducting regular market analysis to ensure competitiveness.

Manage annual salary review process for a workforce of 1,000+ employees.

Developed and implemented a total rewards strategy encompassing compensation, benefits, and recognition programs.

Collaborate with finance and accounting teams to ensure accurate and timely processing of payroll and bonus payments.

Maintain compliance programs at all company levels, ensuring equity and legal compliance and reinforcing nondiscrimination perceptions.

Provide training and seminars for managers and supervisors on leadership and communication with hourly employees.

Oversee final award recommendations to ensure alignment with performance, budget adherence, and approvals compliance.

Senior Director of Human Resources, Greater Greenville Sanitation Comm., 2002 – 2016

Employee Relation:

Designed and delivered employee relations training programs for managers and supervisors, leading to a 25% improvement in their ability to manage employee issues effectively.

Conducted thorough investigations into employee complaints and misconduct allegations, resulting in a 30% decrease in substantiated cases and a more positive work environment.

Implemented employee engagement initiatives, such as recognition programs and team-building activities, resulting in a 10% increase in employee morale and a 5% decrease in turnover.

Cooperated closely with labor relations to resolve grievances and strengthen the company's relationships with its employees.

Management and Responsibilities

Maintained accurate records of all recruiting activities, ensuring compliance with all applicable laws and regulations.

Screened resumes, conducted phone interviews, and coordinated on-site interviews with hiring managers to assess candidate qualifications and fit.

Participated in implementation team activities, including requirements analysis, needs definition, conversion, application testing, project status reporting, rollout initiatives (change management), and self-service training.

Provided timely and constructive feedback to candidates throughout the recruitment process, resulting in a 15% increase in candidate satisfaction and positive employer brand perception.

Managed the company's annual salary planning process, ensuring fairness and consistency across the organization.

Conducted audits and analysis of compensation data to ensure compliance with legal and regulatory requirements.

Develop and implement talent management strategies, including workforce planning, business alignment, human resource reviews (HRR), recruitment and selection of key talent, succession planning, and knowledge transfer.

Solid working knowledge of employment laws and regulations (ADA, EEO, FMLA) and ability to identify employment risks.

Conducted orientation sessions for new employees and recommended changes to the employee manual.

Assembled and organized various employment and benefits information associated with the personnel department and assisted the payroll department with personnel details.

Make sure that HR policies and procedures are followed.

Responsible for 941s, SC Revenue, 1099s, W-2s, and monthly, quarterly, and yearly reports.

Professional Education:

Doctoral Degree- Business Management/ Specialization in HRM (Expected Graduation December 2024)

MA Degree – Human Resource Training and Development, Clemson University

MS Degree-Human Resource Management, Strayer University

BS Degree- Accounting, Strayer University

Society of Human Resources Management Senior Certified Professional (SCP, PHR)

Employee Relations Law Certificate (Greenville Technical College) 2010

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