Front office and customer service
Resume:
Vivek Dipakkumar Desai
Regina, SK, S4W 0H2
Email:ad5rnn@r.postjobfree.com
Contact: +1-639-***-****
OBJECTIVE
Dedicated hospitality professional with a passion for delivering exceptional guest experiences seeks to leverage 3 years of experience in specific areas of expertise front desk operations to contribute to the success and reputation of a dynamic hotel team.
EXPERIENCE
Kiosist Private Ltd. Jan 2023 – Jan 2024
Front Desk Executive
Welcoming guests upon arrival, verifying reservations, and processing check-ins efficiently.
Handling room reservations, cancellations, and modifications.
Ensuring accuracy in guest information and preferences to enhance their experience.
Processing payments for room charges, additional services, and amenities.
Answering incoming calls, transferring calls to appropriate departments, and responding to email inquiries professionally.
Working closely with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences and resolve issues efficiently.
Tulsi Hotel & Restaurant Nov 2020 – Dec 2022
Restaurant Supervisor
Oversee the daily activities of restaurant staff, including servers, hosts, and bartenders. Handling room reservations, cancellations, and modifications.
Maintain a high level of customer satisfaction by addressing guest concerns, resolving complaints, and ensuring a positive dining experience for patrons.
Coordinate shift schedules to ensure adequate coverage and smooth operation during peak hours.
Ensure food quality, presentation, and consistency meet established standards. Working closely with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences and resolve issues efficiently.
EDUCATION
Bachelor in Hotel Management 2017-2020
Asia Pacific Institute of Management, Ahmedabad.
High School Diploma 2015-2016
Smt I.N.Tekravala High School
SKILLS
Communication Skills
Customer Service
Leadership Skills
Problem Solving
Critical Thinking
Time Management
Attention to detail
REFERFERENCES
References will be provided upon request.
Contact this candidate