Administrative Coordinator Medication Tech

PROFESSIONAL SUMMARY

Dedicated specialist with expertise in managing patient treatment

schedules for clinical and commercial autologous cellular immunotherapy products. Skilled in acting as the primary scheduling liaison for apheresis centers, pharmacy referrals, manufacturing sites, couriers, and logistics partners. Proficient in creating and maintaining comprehensive patient schedules in collaboration with all relevant stakeholders. Experienced in monitoring collection, delivery, transportation, and manufacturing processes, with a proven ability to troubleshoot and develop action plans for any issues encountered throughout the patient journey. Adept at providing real-time scheduling portal support to external users, ensuring seamless coordination and communication.

WORK HISTORY

Clinical Administrative Coordinator, 11/2021 to Current Optum - Remote

Intake Specialist, 09/2020 to 10/2021

Houston Methodist - Houston, TX

CONTACT

Address: Plano, TX 75074

Phone: 732-***-****

Email: *.*********@*****.***

SKILLS

ITOHAN OBAYUWANA

Explained care plans to new members and placed them into new care plans

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Collaborates with hospitals, clinics, facilities and the clinical team to manage request for services from members and/ or providers

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Develop and manage patient schedules in collaboration with apheresis centers, manufacturing sites, treatment locations, and third-party logistics providers.

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• Supports clinical team by taking medical equipment inventory

• Performs inventory for medical devices and immunotherapy products Supports clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.

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Address and resolve issues throughout the patient journey, providing real-time support through the scheduling portal to external users.

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Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offered additional options to facilitate the referral process

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Recorded patient and insurance payments, maintaining accurate financial records

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Serve as the main scheduling liaison for apheresis centers, manufacturing facilities, couriers, and logistics partners

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• Answered phone calls and provided new clients with required Soft Skills: Oral & Written

communication, Problem Solving,

Collaboration, Flexible, Strong Work

Ethic, Time Management, Friendly &

Team player, Upbeat Demeanor,

Dependable

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Skills: Experience in medical

onboarding, NCQA measures, EXCEL,

care plans, insurance verification,

HEDIS measures; scheduling,billing,

patient outreach and retention,

medical inventory, sales, patient

plans, HIPPA, abstraction,

compliance & credentialing

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• Salesforce CRM

• Clinical studies

• Oracle

• Nextgen

• Reveleer

• High call volume 60-80 calls a day

Pharmaceutical with patient

coordination experience

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Health Information Specialist/Abstractor, 05/2019 to 08/2020 Remedi Health - Houston,TX

EDUCATION

Bachelor of Science (B.S, Health Administration

Texas Southern University - Houston, TX

CERTIFICATIONS

Introduction to Healthcare- Stanford University

Healthcare Organization Operations Specialization- Rutgers University Adult CPR/AED- American Red Cross

Introduction to Clinical Data- Stanford University Healthcare Data Quality and Governance- UC Davis University of California

Quality of Care Management/HEDIS-University of Houston paperwork to initiate service.

Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.

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Navigated through multiple online EMR systems to obtain applicable documentation

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Assigned patient to diagnosis-related groups (DRGs), used appropriate computer software

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Performed provider/practitioner medical records reviews, abstraction and data entry for HEDIS measure

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Performed accurate HEDIS medical record data abstraction for all measure compliance via EPIC

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Resolved and clarified codes and diagnoses with erroneous, missing and unclear information by consulting with doctors and others and by participating in coding team's regular meetings

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Evaluated and recommended upgrades and improvements to existing computerized healthcare systems

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Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

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Contact this candidate