Customer Service Data Entry
Resume:
DAVIDAE L. JOHNSON
Greensboro, NC 27407
C: 336-***-****
**************@*****.***
Professional Summary: To obtain an position where I can apply my skills and knowledge in a challenging and progressive environment, and career growth.
Summary: Over 16 years of administrative experience including Payroll, Data Entry, Accounts Payable, Accounts Receivable and Customer Service within multi-phone systems. Knowledge of SAP systems, Excel, Outlook, Word.
Work Experience
Team Lead/SPS
06/2020 to Present
Labcorp- Burlington NC
●Responsible for enforcing and managing policies and procedures
●Help lead the team in their daily processes and procedures
●Provides guidance and instruction to a working group
●Oversee the laboratory team, providing technical support including data analysis and reporting to the laboratory manager
●Ensuring quality assurance and quality control of the laboratory output, train staff
●Scheduling staff for work, troubleshooting problems as they arise
●Report accurate and timely test results in order to deliver quality patient care
●Maintain a safe work environment
●Wear appropriate personal protective equipment,
●Perform administrative duties
●Research and resolve any production errors while escalating
●Receive, scan, sort or relabel specimens for additional testing
●unload shipments when they arrive to distribute to the correct department for processing
●follow all standard operating procedures (SOP)to ensure safety and quality standards for the department
Front Office Medical Receptionist
6/2019-5/2020
LeBauer Healthcare-Jamestown NC
●Greet, welcome, and directing patients at the desk,
●Schedule appointments
●Answer questions
●Give directions and manage the flow of traffic in the office
●Answer multi- line phone, transfer calls
●Request medical records
●Confidentiality and discretion
●Excellent customer service and communication skills
●Working with Epic systems
Customer Service Rep
05/2018-5/2019
Advance Home Health-High Point NC
●Processing clients oxygen orders
●Handling technical issues with equipments
●Answer questions and having great communication skills
Payroll/Garnishment Rep
03/2006 to 4/2018
Old Dominion Freight Line Inc-Thomasville NC
●Processing weekly payroll for over 20,000 employees
●Processing garnishments daily and employment verifications
●Review and processing off cycle check requests
●Printing, sealing and sorting ACH payroll checks
●Processing child support through checks and ACH systems
●Understanding the PTO processing
Nursing Assistant,
08/95 to 01/2006
High Point Regional Hospital-High Point NC
●Answer patient call signal, or intercom systems to determine their needs
●Turn or re-position bedridden patients;
●Provide physical support to patients daily living activities, bathing, dressing, standing, walking or exercising
●Chart patients progress daily
Administrative Assistant
06/1996 to 12/2000
High Point Kidney Center-High Point NC
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●Managing the overall operations for nursing services and care for chronic hemodialysis and peritoneal facilities
●Answering multi-line phones
●Greet visitors and having great communication skills
●Processing weekly payroll
●Answering multi- telephone lines
●Schedule and making appointments for dialysis patients;
●Assist physicians with collecting information for patients medical records, provide administrative and professionalism services,
●Create large amount of reports, memos and charts for patients
Education
Ashford University
San Diego, CA
Masters: Healthcare Management, Oct 2016
High Point University
High Point NC
Bachelor of Science: Business Administration, May 2007
Brookstone College of Business
Greensboro NC
Associate : Accounting Specialist, July 1996
Lucy C Ragsdale
Jamestown NC
High School Diploma: June 1993
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