Customer service manager
Resume:
MS Mia Brown
Jacksonville, Florida 32209
********@*****.***
Technical Skills: Intermediate to advanced experience in, MS Word, MS Excel, MS PowerPoint, MS Outlook, AS400, MSP/Alltel system, Lenstar, experienced in numeric and alphanumeric filing, also excellent typing and 10-key skills.
Employment History:
SHIMA’S BRAIDING
November 1999 – CURRENT
Office manager schedule appointments and intake clients for services answer multi line phone calls and provide ultimate customer service, inventory and data entry services as well as marketing and ordering supplies
COMCAST
October 2012– August 2014
Technical Support for internet and telephone. Video and sales were added then, retention and bulk priority. I was responsible for fixing cx issue, upselling them, taking payments, putting in adjustments, saving cx, and educating cx. All while providing excellent cx service. In a certin time frame.
Encadria (temporary position with INCOMM)
October 2011-Febuary2012
Processed incoming calls from Visa,Mastercard, gift card holders. Added wireless and/long distance card funds to card holders account. I also verified card holders identity thru government system in order to activate Mastercard account. Processed refunds,released pending pre-authorizations,provided transaction history,and direct deposit information. Also trained to detect money laundering.
Convergys CORP. (temporary position with Tru Green) CUST. SERVICE REP.
April 2010-September 2010
As a one call resolution rep I processed incoming call from existing customers. Duties also included but not limited to appointment setting, payment taking, trouble shooting, up sell best products for customers needs, researching accounts, inputting an updating data. All while providing the best customer service possible.
Evergreen Sales and Marketing Outbound Call Center Rep.
November 2008-Febuary 2010
As a sales representative I processed calls on an automatic dialer for several vendors: Comcast, Bright House, Charter, and Time Warner, customer service was required on all calls, being TCPA compliant. At EG a Sales Rep. main function is to sale existing customers new and/or upgraded cable service, comm. based sales, Rep # 15 of 89.
Dollar General 3rd Key Holder
October 2007-July 2008
Duties included but not limited to retail sales, cash handling, customer service, inventory maintenance and monitoring, training newly hired employees and regular daily store maintenance.
ACS (temporary assignment with Volt Staffing) Quality Assurance Indexer
June 2007-September 20007
Primary job function was monitoring company documents that were being transferred from obsolete company computer system to update system. Also, I am responsible for errors and inconsistencies.
Washington Mutual (temporary position with Career Link Staffing) Loss Mitigation Processor
February 2007- May 2007
Responsible for tracking, researching, and inputting data in company database. Outsourced for various vendors loan modifications agreements to workout alternate actions to assist mortgagors prior to foreclosure actions.
References: available upon request.
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