Medical Assistant Customer Service
Resume:
ALISA FOSTER
858-***-**** î ad5rgf@r.postjobfree.com î LinkedIn/In/alisa-foster-102009279 î San Diego, CA 92115
Detail-oriented professional with a solid background as a Medical Assistant, demonstrating proficiency in managing front-office operations and ensuring a positive patient experience. Skilled in efficiently managing appointment schedules, prioritizing phone calls, and welcoming patients with a customer-centric approach. Proven ability to collaborate with administrative teams, utilize appointment scheduling systems, and maintain accurate patient records. Committed to providing excellent customer service and contributing to the healthcare office efficiency.
COMPETENCIES
Customer Service î Typing 80 WPM î Front Office Management î Appointment Scheduling î Telephone Etiquette
Electronic Health Records (EHR) î Data Privacy & Security (HIPAA & HITECH) î Conversational Spanish
Administrative Collaboration î Prescription Coordination î Patient Education î Medical Terminology
EDUCATION & CERTIFICATE
Associate of Science, Human Biology National University – San Diego, CA Expected 6/2025
Medical Assisting Certificate Concord Career College – San Diego, CA 09/2010
EXPERIENCE
Student 08/2021–present
San Diego City College – CA & National University – San Diego, CA
îPlanned time off to pursue pre-requisite coursework and an Associate of Science in Human Biology, respectively, in preparation for a nursing career.
Medical Assistant 01/2019–08/2021
Ima Management Inc.–San Diego, CA
îConducted thorough patient interviews to gather histories, vitals, and current complaints.
îSupported physicians by gathering relevant information and calculations for result interpretation and enhanced treatment planning.
îImproved office efficiency by coordinating charts, completing insurance forms, and assisting patients.
îConducted Spirometry measurements on patients to offer information to providers for treatment decisions.
îEducated patients on medication and diet information, clarified doctors' orders, and addressed questions.
îPromptly reported unusual or urgent circumstances in patients' condition or environment to the physician.
îManaged reagent and supply orders, including prescription submissions and refills.
îMaintained accurate inventory, expiration, and vaccine logs.
îCommunicated prescriptions to pharmacies via calls, faxes, or emails.
îCollaborated with medical and administrative staff to ensure a patient-centered and compassionate environment.
Medical Assistant 04/2011–12/2018
Dr. Alex J. Mercandetti, MD–San Diego, CA
îManaged appointment schedules, ensuring optimal use of resources and minimizing wait times by utilizing strong organizational skills
îCommunicated with pharmacies via calls, faxes, or emails to streamline prescription processes.
îMaintained up-to-date patient records and logs, contributing to accurate and efficient healthcare administration.
îProvided detailed information to patients regarding medications, procedures, and treatment plans, with a commitment to patient education.
îDelivered excellent front desk customer service, creating a welcoming environment for patients and visitors.
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