Customer Service Technical Support

Brandon Jones

St.Paul,MN 651-***-**** ad5rfy@r.postjobfree.com

Professional Summary

To obtain a position where hard work and diligence will be recognized and rewarded. Looking to be a great asset for a growing company.

Skills

• Administrative Support

• Budgets

• Customer Service

• Inventory Management

• Marketing

• Order Entry

• Plumbing

• Quality Control

• Repairs

• Sales

• Strategic Staffing

• Technical Support

Work History

Jewelry Consultant Jul 2019 - Jun 2020

Kay Jewelers Maplewood, MN

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Maintained neat merchandise presentation on fixtures and the sales floor according to Company standards, including monthly update deadlines.

• Completed price changes, callbacks, damages, transfers, and other paperwork as directed by management.

• Ability to educate and guide clients to the best selection for their specific desires.

• Skilled in knowledge of jewelry and watch repairs and daily jewelry inspections.

• Checked inventory and conducting daily corporate report.

• Cleaned and restored jewelry.

Administrative Assistant May 2019 - Jul 2019

Rose International/State Of Minnesota St.Paul, MN

• Providing administrative support to ensure efficient operation of the office.

• Supports managers and employees through a variety of tasks related to organization and communication.

• Responsible for confidential and time sensitive material.

• Assist in the preparation of regularly scheduled reports such as MCO and MSO.

• Process car titles through verifications.

Customer Service Associate Aug 2018 - Mar 2019

Lowes Home Improvement West St.Paul, MN

• Responsible for upholding the knowledge of a plumbing professional.

• Superior customer service, achieving sales budgets in assigned area and merchandise maintenance.

• Order verification, order status, pricing and shipment status.

• Acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

• Custom vanity tops and vanities.

• Maximize departmental sales by encouraging related items and add-on sales as applicable for customer needs.

• Invoice maintenance for customers' orders.

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Customer Service Executive Jan 2016 - Apr 2017

3M/HCL Technologies Woodbury, MN

• Handled incoming calls or inquiries from prospective customers or clients.

• Assisted customers effectively by solving customer disputes.

• Provided customer additional information or explains services.

• Discussed products offered and ensures customer satisfaction.

• Pricing and availability on products over phone and via e-mail.

• Completed supporting paperwork and data entry as required.

• Accurately captured customer information via excel and salesforce.

• CSMS,CSMS order entry, Excel, TSPI, Chips, Document Query Sales Consultant

• Maintained accurate and current customer account data with manual forms processing and digital information updates.

Cell Phone Sales Associate Mar 2016 - Sep 2016

A Wireless/ Verizon Wireless Eden Prairie, MN

• Maintained a strong knowledge of company's products, pricing plans, promotions, and service features.

• Assisted customers in understanding their monthly bill.

• Provided efficient, courteous customer service and assisted in all aspects of product offerings and services.

• Understand customer's needs and helped them discover how our products meet those needs.

• Educated and engaged customers through product demonstrations/technical Support.

• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Pension Specialist Jan 2015 - Dec 2015

Towers Watson Bloomington, MN

• Perform customer service support by responding professionally to customer inquiries/issues received via phone, e-mail or other communication devices and ensure that appropriate action is taken.

• Research participant questions related to employee benefit plans.

• Provide technical support and assist customers in using web-based, employee self-service tools.

• Read and understand plan documents, amendments, online knowledge base tools and benefit administration systems while applying procedures and guidelines.

Credit Consultant Jan 2014 - Dec 2014

CenturyLink St.Paul, MN

• Located customers to collect installments, overdue accounts, damage claims, and non-payable checks.

• Structured and maintained a cash per hour of $860.00.

• Send bills, when necessary.

• Inbound calls from customers and attempted to persuade customers to pay amount due, or arranged for payment at later date.

• Executed daily operations of running multiple systems such as boss/cars.

• Resolved customer complaints and took appropriate action such as waived late or restore fees.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.

Order Builder Nov 2013 - Jan 2014

Coca Cola Bottling Company Eagan, MN

• Compared invoices against requisitions to verify quality and quantity of merchandise being shipped out.

• Executed daily operations of reading order's through Bluetooth to mobile device ascertain catalog.

• Obtained merchandise from bins.

• Placed merchandise stacked on pallets leading to wrapping then drop area.

• Powered Industrial Operator's Permit.

Retail/Shift Leader Jan 2011 - Apr 2013

Champs Sports Bloomington, MN

• Executed daily operations of opening and nightly paperwork.

• Planned/directed staffing, training, and performance evaluations to develop/control sales and service programs.

• Resolved customer complaints regarding sales and service.

• Work well in a high pressure environment and well organized and efficient.

• Skilled at organizing complex projects, defining project priorities, and delegating tasks.

• Handled product zoning, organization and stocking with extreme detail and customer awareness.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Janitor Dec 2010 - Feb 2011

LSG Sky Chefs USA, Inc Minneapolis, MN

• Determined procedure and type of cleaning agent.

• Cleaned kitchen equipment.

• Mixed water and detergents and acids in containers to prepare cleaning solutions, according to specifications.

• Responsible for daily cleaning such as removal of trash, cleaning coolers.

• Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.

• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.

Assistant Manager May 2010 - Oct 2010

Brook Stone Company, Inc Minnetonka, MN

• Resolved customer complaints regarding sales and service.

• Responsible for daily paperwork, opening and closing of store.

• Monitored customer preferences to determine focus of sales efforts.

• Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.

• Managed sales functions of retail establishment.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

Diploma 2006

Ada S McKinley High School Chicago, IL

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