Call Center Quality Assurance
Resume:
ANTOINETTE CHANDLER
Columbus, GA *****
ad5reb@r.postjobfree.com
Claims Processor
Crawford & Co. - Lake Zurich, IL
August 2017 to Present
Processes commercial auto, homeowners, general liability, life and accident, workers compensation, identity theft, and trip cancellation claims.
Advises claimants of additional documentation required to complete initial claim process.
Confirms claim payment disbursement mailings.
Escalates claims when appropriate.
Benefits Specialist/Contractor
AON Hewitt - Lincolnshire, IL
November 2014 to July 2017
Answered retirees and member’s inquiries regarding health insurance plans in a 60-90 call per day call center.
Enrolled employees in healthcare insurance in CS-Pro, and advised participants of provider's annual deductibles and premium costs, utilizing Excel spreadsheets.
Processed beneficiary, name, and dependent eligibility status.
Quality Assurance/Warehouse Team Lead
Arvato Warehouse-Kenosha, WI
December 2013 to October 2014
Assigned team members to various stations during shift, took attendance, inspected products for defects and submitted daily reports, packaged inventory and labeled for shipment, entered inventory counts into SAP, assisted on assembly lines, cleaned area, and a vast variety of other duties.
Office Facilitator
S.C. Johnson - Racine, WI
November 2012 to November 2013
Proofread patent applications to be submitted to U.S. patent administration for approval.
Input logistic information into Excel and composed correspondence.
Opened and distributed incoming mail, ordered office supplies for legal department
Created trade-mark labels and files for attorneys.
Education:
Business Management Coursework/University of Phoenix/2008-2010
LOMA I and II Certification/Life, Health, and Annuities /1998-2000
Computer Learning Center/Computer Business System Diploma/1995
Jones College Preparatory/ High School Diploma/ Graduate1992
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