Call Center Customer Service
Resume:
Ashley Wynn
Antioch, TN *****
ad5rea@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Chat Tax Expert
Sitel Intuit TurboTax - Remote
December 2022 to Present
• assist customer with any question regarding their tax forms.
• Provide excellent customer service.
• Provide detailed notes and links used to assist customer with resolution Uber Eats Driver
UberEATS - Nashville, TN
April 2019 to Present
• Accepting orders from customers through the Uber Eats app
• Navigating to the restaurant or store where the order was placed
• Collecting food items from the restaurant or store and delivering them to the customer’s location
• Preparing food items for delivery by putting them in bags or boxes
• Communicating with customers throughout the delivery process Call Center Agent
Xerox - Nashville, TN
April 2015 to November 2015
Responsibilities
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
* Explain products or services and prices, and answer questions from customers.
* Obtain customer information such as name, address, and payment method, and enter orders into computers.
* Record names, addresses, purchases, and reactions of prospects contacted.
* Adjust sales scripts to better target the needs and interests of specific individuals.
* Answer telephone calls from potential customers who have been solicited through advertisements.
* Maintain records of contacts, accounts, and orders. Caregiver
Evergreen - Nashville, TN
October 2014 to April 2015
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
* Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
* Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness. Call Center Agent
Xerox - Nashville, TN
April 2013 to November 2013
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
* Explain products or services and prices, and answer questions from customers.
* Obtain customer information such as name, address, and payment method, and enter orders into computers.
* Record names, addresses, purchases, and reactions of prospects contacted.
* Adjust sales scripts to better target the needs and interests of specific individuals.
* Answer telephone calls from potential customers who have been solicited through advertisements.
* Maintain records of contacts, accounts, and orders. Cabin Cleaner
Delta Global Service - Nashville, TN
April 2010 to November 2011
Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
* Service, clean, or supply restrooms.
* Gather and empty trash.
* Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
* Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
* Notify managers concerning the need for major repairs or additions to building operating systems.
* Requisition supplies or equipment needed for cleaning and maintenance duties.
* Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees. Teacher
Heart to Hart - Antioch, TN
February 2010 to July 2010
Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
* Establish and enforce rules for behavior, and policies and procedures to maintain order among students.
* Observe and evaluate children's performance, behavior, social development, and physical health.
* Read books to entire classes or to small groups.
* Demonstrate activities to children.
* Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play.
* Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
* Confer with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems.
Senior Adult Care
Right at Home - Nashville, TN
February 2008 to February 2009
Nashville, TN
Care Provider
February 2008 - February 2009
* Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
* Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
* Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
* Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
* Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine. Senior Adult Care
Nashville, TN
Care Provider
June 2008 - November 2008
* Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
* Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
* Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
* Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
* Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
* Change dressings.
* Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Rite Aide
Nashville, TN
February 2007 to October 2007
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
* Issue receipts, refunds, credits, or change due to customers.
* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
* Greet customers entering establishments.
* Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
* Answer customers' questions, and provide information on procedures or policies.
* Calculate total payments received during a time period, and reconcile this with total sales.
* Compute and record totals of transactions.
* Sell tickets and other items to customers.
* Stock shelves, and mark prices on shelves and items. Cashier
Lion's Den - Nashville, TN
May 2007 to August 2007
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
* Issue receipts, refunds, credits, or change due to customers.
* Greet customers entering establishments.
* Answer customers' questions, and provide information on procedures or policies.
* Calculate total payments received during a time period, and reconcile this with total sales.
* Compute and record totals of transactions.
* Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
* Sort, count, and wrap currency and coins.
* Stock shelves, and mark prices on shelves and items. Production Assembler
Spherion @ Dell - Nashville, TN
June 2005 to January 2006
Inspect or test wiring installations, assemblies, or circuits for resistance factors or for operation and record results.
* Adjust, repair, or replace electrical or electronic component parts to correct defects and to ensure conformance to specifications.
* Clean parts, using cleaning solutions, air hoses, and cloths.
* Mark and tag components so that stock inventory can be tracked and identified.
* Position, align, or adjust work pieces or electrical parts to facilitate wiring or assembly. Education
Glencliff High School
May 2005
Nursing
Nashville State Community College
Skills
• Infant Care
• Order Entry
• Toddler Care
Additional Information
* Proficient in Microsoft Office (Word, Excel, PowerPoint)
* Great Communication Skills
* Excellent Customer Service
* Displays Amazing Teamwork and Interpersonal Skills CORE COMPETENCIES
* Monitoring* Reading Comprehension* Speaking* Writing* Science* Mathematics
* Time Management* Active Learning* Equipment Maintenance* Active Listening
* Critical Thinking* Systems Evaluation* Learning Strategies*Complex Problem Solving
* Troubleshooting
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