Customer Service United States
Resume:
Maria Patiag
Carol Stream, IL 60188
EDUCATION:
Bachelor in Business Management
(1984-1988)
Polytechnic University of the Philippines
Sta. Mesa, Manila
Philippines
EXPERIENCE:
USPS (United States Postal Service) Employee Development Department
Currently- February 2024
Trainee Technician
Responsibilities:
Sending invitations for orientation to new hire, conversion to career and continued training to academy.
Enter all training sessions to employee file.
Provide test to qualify for the job prerequisites.
USPS (United States Postal Service)
Retail Department
February 2024 - August 1998
Retail: Lead Sales Service Associate
Responsibilities:
Timekeeping
Scheduling
Managing 7+ people to meet daily responsibilities and goal.
Audit individual drawers.
Audit quarterly inventory of retail products and stamps.
Adjudicating claims.
Keeping up with updates on retail sales and protocols.
Order supplies
SKILLS:
Excel
Word
PowerPoint
OneNote
Outlook
Summary:
Currently working as a Training Technician at USPS. In which I have acquired 25 years of customer service experience. Skilled in time-keeping, scheduling, auditing and inventory. Efficient and detail oriented in executing daily tasks. Proficient in different office applications such as Word, Excel, PowerPoint and Notes. Demonstrated increased in revenue by knowing the consumer demands and expectations. Recipient of different awards and accolades due to hard-work, good work ethic and positive attitude.
Team leader to acquire good walk in revenue everyday.
Get along with others and always accept challenges and opportunities.
Aiming the best customer service possible in every transaction.
Work experience
Training Technician
Post Office USPS - Carol Stream, IL
August 1998 to Present
1. Trainee Technician: orientation and training for career development. Revised roster and training transcripts. Responsible for sending invitations to new hire as well as for conversion of regular staff.
2. Lead Sales Service Associate: daily dealing with customer inquiries and complaints, timekeeping, scheduling, auditing individual cash registers, ordering supplies and inventory of retail products and stamps, finance management ( payment of bills and pre-approval of certain financial transactions/ projects), adjudication of claims, updating of retail SOP.
3. Sales Service Distribution Associate: sort mail and parcels, accept, sort mail according to qualifications of mail and dispatch mail it. Meeting all the deadlines to efficiently deliver the mail and packages.
4. Recipient of various awards ( retail).
5. Special mention on a Google review.
6. Awarded a certificate for the 25 years of service.
Accounts Receivable Clerk
Meyer Medical Group - Orland Park, IL
April 1993 to July 1998
Sending bills to patients.
Accommodate payment arrangements from policyholders.
Follow up payments from insurance companies.
Providing correct diagnosis code for claims to be paid.
Submitting referrals and other medical records to adjudicate the medical claims.
Waitress/Hostess
Coco's Bakery Restaurant - Sun City, AZ
1989 to February 1993
Hostess/Waitress
5 years of great customer service. Catered to mostly senior citizens of the community. Became our customers favorite hostess/waitress because of my patience and understanding especially with their demands. Serving this demographic is sometimes challenging.
Education
Bachelor's degree in Business Administration
Polytechnic University of the Philippines - Philippines
June 1984 to October 1988
Skills
Employee Orientation and training - 5 years
Customer Service Oriented- 25 years
Food safety - 5 years
Training & Development - 5 years
Budgeting - 10+ years
Food handling - 5 years
Account Reconciliation - 10+ years
Food service - 5 years
Auditing - 10+ years
Languages
Tagalog - Fluent
Certifications and licenses
Driver's License
May 2023 to Present
Illinois Drivers license
Good driving record
Groups
Lector and Eucharistic Minister of St. Isidore Parish Church
Religious Education Instructor
January 2004 to Present
Contact this candidate