Customer Service Front Desk

Franklin Frank

*************@*****.*** / 619-***-**** / 3545 45rd Street, San Diego, California

Objective

Obtain a position with a customer service company where I can use the skills that I have gained in solutions-based retail sales, client support, and my exceptional knowledge of customer service.

Marriott Courtyard

Front Desk Agent

●Maintains personal contact with customers (both internal and external) including daily interactions with guests.

●Prepares and presents packages according to guest reservations, notifies Front Desk Supervisor when inventory is low

Cricket Wireless

Retail Sales Associate

●Completed a host of sales operations including, providing direct sales solutions for both data plans and technology, modeling products and managing store inventory and operations

●Offered sales solutions by providing product insights, solutions and recommendations

●Created customer loyalty by actively listening, collaborating on solutions to customers technological concerns and providing intuitive insight to customer’s needs

Walgreens

Cashier, Customer Service Associate

●Performed financial transactions quickly, accurately and efficiently

●Offered product recommendations to customers in response to customers needs and interests

●Assisted customers in a variety of departments and helped to safeguard company assets and store climate

Synergy Foundation

Camp Counselor

●Organized daily activities and events for camp participants

●Managed group of students and ensured positive interactions, involvement and experiences

●Collaborated with fellow counselors and management to create and facilitate accessible workshops, activities and events for all participants

KFC Restaurant

Cashier, Team Member

●Greeted customers, completed orders accurately and performed financial transactions

●Food preparation duties included preparing menu items, assembling orders and maintaining a clean and organized work environment

●Supported team by assisting with orders, working various stations and helping to maintain the cleanliness of the restaurant

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