Scrum Master Product Owner

Devin Jacobson

214-***-**** ad5rdn@r.postjobfree.com

SUMMARY

Customer-focused, analytical professional with the ability to create, lead and drive a team using agile methodologies, communication, and high standards. A ‘people person’ with exceptional communication skills. Communication mitigates many issues, and the lack of communication exacerbates all! Passionate advocate for customer satisfaction and enjoys building personal relationships; both internal and external.

SKILLS

● Jira / Confluence ● Zoho CRM ● Sprint Planning & Grooming

● Scrum / Agile ● Documentation (Word, PP, Excel) ● Discovery, Design, Vision

● Kibana / Firebase ● API Integration ● Android Studio / Visual Studio

● User Stories ● Product/Project Management ● SQL for Data Analysis / Azure EMPLOYMENT HISTORY

Payentry, Remote 6/2023 - 3/2024

Product Owner - ScrumMaster - Oversaw 7 direct reports

● Transitioned the Tax/Compliance team from Kanban to using Scrum/Agile principles and methodologies

● Created detailed acceptance criteria in user stories in Jira, prioritized backlog, and lead Sprint Planning, Grooming and Retros

● Used SQL to gather data, and to update tax rates and information on all Federal, State and local tax changes.

● Performed Technical Writer role and created release notes that went out with releases to +250k clients - using Zoho CRM

● Performed the database releases for the tax releases (release engineer), used gitlab to merge database changes into QA.

● Deployed pre-Prod builds using Jenkins - 2023 Q4 was busiest End of Year in Company history NCR, Dallas TX

Product Owner/Manager (9/2020 – 11/2022) Received Functional Area Award for IT

● Led product Mobile and Web-based product teams as Business Analyst/PO using Scrum/Agile methodologies

● Created detailed functional specs and acceptance criteria in user stories, using Epics and Roadmaps

● Worked with Scrum Master and DEV Lead to get backlog prioritized, and lead Sprint Planning, Grooming

● Collaborated with Senior PM on MVP of new rebrand design of app, and provided Business with quarterly targets,

● Created product documentation for Support and Customers/ moved back-end to use Azure Certified ScrumMaster CSM/ Project Manager-PIF (8/2018 – 9/2020)

● Ensured the teams used Scrum/ Agile principles and methodologies and proactively identified impediments for team

● Project Manager for converting 60k Hospitality (restaurants) Legacy polling sites to new secure polling method

● Scrum Master duties for the support team in Cebu, development in Prague, participated in outage events/PagerDuty

● Lead Daily Stand-ups, Grooming and Retrospectives for the cross-functional distributed teams

● Worked with UX / UI designers to refresh application Sales Support / Quality Analyst / (4/2017 – 8/2018)

● Worked closely with Sales Teams to explain products to larger customers to help close sales

● Followed up with Sales Teams and larger customers to ensure satisfaction with the application

● Tested features/ bug fixes in Pulse Mobile App – Android and APK

● Onsite and webinar live presentation and training weekly

● Used SQL to query data / Monitored Google Analytics, Firebase and Kibana for trending issues Product Support Lead-(Tier 3) (1/2015 – 4/2017)

● Supported international teams in multiple countries

● Managed a team of nine People – Cebu Escalation point for team of 5 - EU

● Lead support specialist for installation and ongoing issues of the Pulse application PMA/ Product Specialist (1/2014 – 1/2015)

● Product Management Assistant - Roadmap, requirements, prioritization, vision for Mobile App

● Recorded and assembled a video library for training in the Pulse application and populated the FAQ’s

● Designed and implemented the Table View Tile and Employee Efficiency tile in the Pulse Application

● Introduced and demonstrated the Pulse mobile application to new customers Product Analyst/ Sales Support (10/2012 – 1/2014)

● Lead installs of the Pulse Mobile application, participated in discovery, strategy for increasing adoption

● Supported Customers on initial setup and helped increase adoption rates 10 fold in two years

● Introduced and wrote work items for Development / Trained all new salespeople on the Pulse app products EDUCATION

University of North Texas, Denton, TX - B.A.

Certifications: CSM, Power BI Essential Training, Power BI Dashboard, and more listed on LinkedIn

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