Customer Service Medical Assistant
Resume:
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VALENCIA
THOMPSON
MEDICAL ASSISTANT
CONTACT
ad5rd3@r.postjobfree.com
Atlanta
SKILLS
● Database Coordination
● Customer Service
● Office Supplies and Inventory
● Intake Form Processing
● Overseeing Front Desk
● Medical Histories and Vital Statistics
● Exam Room Preparation
● Specimen Preparation
● Height and Weight Measurement
PROFESSIONAL SUMMARY
Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
EXPERIENCE
June 2023 - February 2024
Patient Coordinator
Woolfson Eye Institute, Atlanta, GA
● Reviewed all relevant documentation prior to the appointment to ensure accuracy of patient data.
● Provided excellent customer service by responding to patient inquiries in a timely manner.
● Utilized strong organizational skills to manage multiple tasks simultaneously while maintaining focus on detail.
● Assisted patients with scheduling appointments, verifying insurance coverage, and completing paperwork.
● Coordinated care plans among multiple providers ensuring continuity of care throughout treatment process.
● Fostered a positive environment for both staff members and patients through effective problem-solving techniques.
January 2020 - May 2023
Lab Technician
Grady Memorial Hospital, Atlanta
● Managed inventory of laboratory supplies and materials to always ensure adequate stock levels.
● Followed safety protocols and procedures to maintain a safe working environment.
● Prepared and processed laboratory records in compliance with established standards.
● Prepared standard solutions and reagents for use in the laboratory.
● Maintained detailed records of experiments and results according to established guidelines.
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● Troubleshot technical problems related to instrumentation or sample preparation issues.
● Utilized laboratory software to track and process data. January 2014 - January 2017
Forklift Operator
XPO Logistics, Fairburn
● Inspected forklift equipment daily to ensure proper functioning.
● Placed and arranged items and packages on pallets for transport.
● Practiced safe driving habits while maneuvering around warehouse environments.
● Labeled and packaged merchandise for shipping and storage.
● Continuously monitored surroundings for potential hazards or obstacles during operation of forklifts.
● Aided team members to complete projects within timeline constraints.
● Utilized effective communication techniques to coordinate with other workers while loading and unloading items.
● Leveraged understanding of OSHA guidelines regarding operations of powered industrial trucks.
January 2004 - January 2008
Customer Service Representative
All Connect, Marietta
● Maintained a high level of professionalism when dealing with difficult customers.
● Handled customer complaints and inquiries in a courteous and efficient manne
● Provided exceptional customer service to ensure customer satisfaction.
● Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.
● Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
● Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
January 2001 - January 2004
Medical Receptionist
Southwest Hospital, Atlanta
● Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
● Answered phones promptly and directed calls appropriately.
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● Screened incoming phone calls, taking messages, or forwarding to appropriate staff.
● Updated patient records, medical histories, and contact information for traceability.
● Scanned and documented new patient information in electronic health records for registration purposes.
● Maintained confidentiality of personal and financial information, protecting patient rights, and complying with HIPAA regulations.
● Used basic knowledge of medical terminology in daily office tasks. January 2024 - Present
Medical Assistant Student Intern
UEI College, Morrow, GA
● Ensured that all medical equipment was properly sterilized before use.
● Assisted in the preparation of specimens for laboratory analysis.
● Maintained patient records in accordance with HIPAA regulations.
● Maintained cleanliness of treatment areas per infection control guidelines.
● Obtained medical information and measured vital signs, weight, and height.
● Prepared treatment rooms for patient examinations, kept rooms neat, and clean.
EDUCATION
Expected graduation September 2024
Certification in Clinical Medical Assisting Candidate UEI College, Morrow
January 2001
Certification in Medical Office Administration
Georgia Medical Institute, Atlanta
CERTIFICATIONS
● CPR
● HIPPA / OSHA
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