High School English Language
Resume:
Dayana Nieda
Lehigh Acres, FL **936
ad5rcn@r.postjobfree.com
Objective
-To obtain a position that provides an opportunity to further develop my skills while demonstrating my abilities when dealing with tasks.
Experience & Knowledge
-Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
-Experienced in office environment and I also have knowledge in multitasking
-English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
-Spanish Language: Knowledge of the structure and content of the Spanish language including the meaning and spelling of words, rules of composition, and grammar.
Education
- Hialeah High Senior High School Graduated (2004)
- It of Central Florida (HHA) 2010
- Dental Assisting Institute of Melbourne LLC (2019)
- Phlebotomy It of central Florida (2021)
Skills
-Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-Reading Comprehension & Critical Thinking — Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
-Service Orientation: Actively looking for ways to help people.
-Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
-Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
11/2021- 11/2023
Phlebotomy:
-Calling Patients each night to confirm their blood drawn for next day.
-Filling out lab order.
-Drawing blood to patients.
-Assisting patience with specimen cup also taking them to the lab.
-taking incoming calls from patience and helping them in their needs.
07/2017-06/2021 It of Central
Customer Services:
-Make Appointment for Students, Handle Incoming calls
-Assist Customer with paper work
-Check in customer, and Students
-Call Students to remind their appointment
-Help Students with their problem in timely matter
07/2012 – 05/2015 Iberia Foods Corporation Orlando, FL
Office Assistant:
- Read and Input Store orders for the Central Florida region to computer system.
- Assist shipping and receiving, checking in merchandise, matching purchase order to sales orders and distributing to sales associates for processing.
- Create, Print and file invoices.
-Take incoming calls and make calls when needed.
- Assist in counting of physical inventory.
- Assist in other duties as requested by the warehouse Manager.
03/2011-07/2012 Pediatric Associates Inc. Orlando, FL.
Patient Care Tech:
- Handle customer services inquiries from members, providers, physicians and internal and external client related to pharmacy benefits.
- Help patients resolve problems in a timely manner
- Use computer system to gather information, and respond to questions. Also document issues and resolution in database.
- Handle inbound and outbound calls from members, provider and physicians.
-Create mail orders for patients.
11/2010-03/2011 Maxima Health Orlando, FL.
Customer Services:
-Communicate with customers and take care of their need.
- Handle customer’s complaints and review compliments.
-Review front desk logbook.
- Handle incoming Calls.
Contact this candidate