Customer Service Front Desk
Resume:
Christie Marquez
Hard working
Chicago, IL *****
************@*****.***
To obtain a position that will allow me to utilize my years of secretarial experience, time- management and organizational skills.
Authorized to work in the US for any employer
Work Experience
Guest Service Manager
Club Quarters Hotel - Chicago, IL
June 2019 to January 2023
• Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directed visitors by maintaining employee and department directories: giving instructions.
• Monitored log books: issuing visitor badges.
• Updated appointment calendars and scheduled meetings. Dispatcher/Customer Service
Chicago Messenger Service - Chicago, IL
January 2013 to August 2016
• Scheduled and arranged appointments for upper management.
• Data processing and record keeping.
• Developed and maintained office forms and procedures, and assisted with administrative tasks
• Prepared outgoing mail; sorted and distributed incoming mail.
• Tracked and sorted checks from ADP
SUPERVISOR
• Delegated work to employees on a daily basis.
• Maintained staff by recruiting, selecting, orientating, and training employees.
• Contributed to team effort by accomplishing related results as
• Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquires in a timely and accurate fashion.
• Scheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations according to customer request, specifications, or needs, using radios and telephones.
• Prepared daily work and run schedules. Receive and prepare work orders. Education
High school diploma or GED in Joliet Job Corps
Home Study H.S Division-Business Technology Vocational Training Ctr. - Joliet, IL Skills
• Computer Literacy (5 years)
• Microsoft Windows
• Recruiting
• Clerical Experience
• Restaurant experience
• Guest Services
• Microsoft Office
• Management
• English
• Operating Systems
• Microsoft Excel (3 years)
• Hotel management
• Hospitality management
• Night audit
• Hotel experience (6 years)
• Front desk
• Customer service
• Guest relations
• Hospitality
• Phone etiquette
• Cash Handling
• Administrative Experience
• Front desk
• Clerical experience
• Customer service
• Cash handling
• Cash register
• Help desk
• Leadership
• Guest services
• Guest relations
• Hotel experience
• Hospitality
• Epic
• Typing
• Office management
• Barista experience
• Restaurant experience
• Data entry
• Organizational skills
• Legal drafting
• Legal administrative experience
• Document management systems
• Communication skills
• Windows
• CRM software
• Banking
• Sales
• QuickBooks
• Accounts receivable
• Accounting
• OPERA
• Budgeting
• Microsoft Access
Certifications and Licenses
Driver's License
Certified Medical Assistant
CPR Certification
Assessments
Retail customer service — Proficient
December 2022
Responding to customer situations in a retail setting Full results: Proficient
Administrative assistant/receptionist — Completed
February 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Front desk agent (hotel) — Completed
August 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Completed
Bartending — Proficient
March 2024
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Experience in numerous administrative responsibilities including management, customer service, billing, data entry, filing and clerical duties
• Computer-literate performer with Microsoft Office, Windows XP and Vista, Microsoft Outlook Excel
• Flexible team player, Innovative problem-solver who can generate workable solutions and resolve complaints
• Bilingual
Contact this candidate