Customer Service Representative
Resume:
Melissa Burkes
Covington, GA
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Correctional Officer
Central Florida Reception Center - Orlando, FL
January 2022 to June 2023
Care control, quality and supervision and control
Co teacher
Just For Kids Daycare - Cocoa, FL
February 2022 to December 2022
Small ones teacher
Nurture and teach them
Help develop them into mature smart children
Most importantly lots of fun while learning.
Crew Member
Burger king - Hollywood, FL
August 2021 to January 2022
Cashier
Customer Service Representative
Wireless PCS - Miami, FL
October 2014 to February 2020
Responsibilities
• Exceed monthly revenue goals
• Provides exceptional customer service to individuals visiting the store.
• Promoting the brand inside and outside the store
• Work with store management in opening, closing and operating the facility
• Maintain stores appearance
Skills Used
• Sales
Customer Service
elegant beauty supply - Pembroke Pines, FL
December 2011 to October 2012
Responsibilities
Greeted customers and determined their needs and wants
• Discussed type, quality and number of merchandise required for purchase
• Recommended merchandise based on individual requirements
• Advised customers on utilization and care of merchandise
• Provided advice to clients regarding particular products or services
• Explained the use and advantage of merchandise to customers
• Answered customers’ queries and concerns
• Showed the live working of merchandise
• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
• Prepared sales contracts and accepted payment through cash, cheque and credit card
• Assisted in display of merchandise
• Maintained sales records for inventory control
Accomplishments
Made money for the company
Helped the company save money or reduce costs
Implemented processes that save time or increase work productivity Improved company's competitive advantage in the marketplace Enhanced corporate image or building company's reputation in its industry Skills Used
Although the majority of a sales associates time is typically spent interacting with customers, the associate must have a high level of literacy in reading, writing, math and technology. Customers may ask about discounts, requiring the associate to quickly calculate prices. Associates will likely be working with a sophisticated register system, and must be able to effectively troubleshoot technical problems. All employees, including associates, receive memos and training materials that they must be able to comprehend and apply. Salespeople who maintain customer contact will need to be able to write contact letters.
Education
High school diploma in Academics
Miramar High School - Miramar, FL
2008 to 2011
Skills
• Customer Care
• Call Center
• CSR
• Customer Service
• Store Management Experience
• Retail Management
• Childcare
• Teaching
• Toddler Care
• Law enforcement
• Microsoft Word
• Microsoft Outlook
• Heavy lifting
Certifications and Licenses
Driver's License
Paraprofessional Certification
Substitute Teaching Certification
Additional Information
Currently a correctional officer looking for more opportunities.
Contact this candidate