Customer Service Call Center
Resume:
Caridad Alvarez
Chattanooga, TN *****
ad5rb4@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Expediter
Diversified Supply - Chattanooga, TN
May 2022 to August 2023
Expedite orders, emails track shipments, make calls Order Picker
Kids art box . Com - Chattanooga, TN
December 2020 to March 2022
Prepping the items that would go to the activity to be shipped . All kids activities from age 3 to 12 Customer Service
Maximus Call Center - Chattanooga, TN
March 2020 to October 2020
This company is in charge of child support.Taking calls from the parents who had questions about anything that had to do with their child
Customer Service / Collections
Check into Cash - Chattanooga, TN
February 2018 to October 2018
Calling overdue customers and making arrangements for payments Opening payday, flex and title loans, answering calls Information Specialist
McCright and Associates - Chattanooga, TN
October 2008 to October 2017
Customer Service: Scheduling inspections for housing authorities across the United States. Handling inbound, outbound, and follow up calls in a timely manner as dictated by government regulations regarding Section 8 Tenants. Maintaining precise records, and training new employees for customer service
Bilingual Customer Service
Convergys's - Chattanooga, TN
September 2006 to May 2008
Resolving customer issues, mediation between customers and store associates Bilingual Surveyor/Project Translator
Wilkins Research Service - Chattanooga, TN
June 2004 to June 2007
Conducting various surveys with people all over the United States, translating projects from English to Spanish.
Education
Associate Degree in Accounting
Hudson County Community College - Jersey City, NJ, US May 1979
High school diploma
Union Hill High School - Union City, NJ
Skills
• Collections (3 years) (9 years)
• Organizational Skills
• Computer Skills (10+ years)
• Communications (10+ years)
• Excel (4 years)
• Receptionist
• Call Center (10+ years) (10+ years)
• Management
• Bilingual (10+ years)
• Customer Support (10+ years)
• CSR (10+ years)
• Customer Care
• Customer Service (10+ years) (10+ years)
• English (10+ years)
• Documentation review (7 years)
• Section 8 (7 years)
• Property Management
• Computer literacy (10+ years)
• Typing (7 years)
• Translation (10+ years)
• Yardi (4 years)
• Accounting (10+ years) (5 years)
• Microsoft Outlook (6 years)
• Tax Experience (10+ years) (4 years)
• Office Management
• Order Picking (10+ years) (10+ years)
• Accounts Receivable
• Spanish (10+ years)
• Bookkeeping
• Spanish n English (10+ years)
• Expert
Additional Information
References Allen Hogan 423-***-**** ext 131
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