Customer Service Accounts Receivable
Resume:
DENISE FAULKNER
Waukegan, IL *****
ad5rai@r.postjobfree.com
SUMMARY
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality, and performance standards. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Business Office Specialist with experience supporting 20 years executives in busy office. Demonstrates excellent written and verbal communication skills, computer skills and client confidentiality.
SKILLS
Active Listening
Critical Thinking
Customer Service
Interpersonal Communication
Complaint handling and resolution
Troubleshooting
Problem Resolution
Team Management
Friendly, Positive Attitude
Communication
Training and mentoring
Negotiation
Training & Development
EXPERIENCE
HORIZON WINDOWS FASHIONS
Waukegan, IL
Credit Collections Specialist 12/2011 to Current
Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
Analyzed financial data to identify trends in accounts receivable and payable.
Maintained accurate records of all transactions relating to accounts receivable and payable activities.
Reconciled bank statements on a regular basis.
Processed vendor payments accurately and efficiently.
Received and recorded cash, checks and transfers.
Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Answered incoming calls promptly and courteously.
Identified past due accounts and contacted account holders to arrange payment.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Reviewed credit applications to assess credit worthiness of potential customers.
AMERISTAR FINACIAL LLC
Libertyville, IL
Account Manager 07/1995 to 11/2010
Negotiated contracts with clients to maximize profitability.
Arranged for debt repayment or established repayment schedules based on customers' financial situations.
Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Contacted customers with delinquent accounts to solicit payment.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Directed and supervised a team of 15 employees in daily operations.
Prepared monthly reports summarizing collections activity for management review.
LTD COMMODITIES
Bannockburn, IL
Research/Correspondence Clerk 08/1993 to 06/1995
Processed customer orders accurately by verifying details with the customer prior to shipment.
Responded to customer inquiries via email or telephone in a timely manner.
Prepared invoices, bills, statements, receipts, and other financial documents as needed.
Generated weekly reports on customer service metrics for management review.
AMERICAN NATIONAL BANK, US BANK
Waukegan, IL
Credit Clerk/Commercial Teller 09/1991 to 08/1993
Verified customer account information and credit status.
Analyzed customer financial data to determine eligibility for loan products.
Reviewed credit applications for accuracy and completeness prior to submission to lender and creditor.
Reviewed and processed daily transactions to ensure accuracy of data entered in the system.
EDUCATION AND TRAINING
BBA: BUSINESS ADMINISTRATION 07/2012
Robert Morris University - Illinois, Waukegan, IL
Contact this candidate