Registered Nurse Health Care, Administrative Management
Resume:
DONNA HEROLD, Registered Nurse
ad5rag@r.postjobfree.com 832-***-****
SUMMARY:
Energetic and seasoned Registered Nurse with diversified experience in the healthcare industry, including supervisory roles, leadership, and coordination of health care. Core competencies include ability to fluently multi-task in chaotic environments, extremely organized, emotionally mature, detail oriented, strong work ethic, and solid common sense. Ability to remain calm, level-headed, and concise in making decisions during difficult, complex, or emergent situations.
KEY STRENGTHS / QUALITIES
SKILLS
Organized management and office skills
Advanced Cardiac Life Support (recert required)
Critical thinker in multiple complex events
Neonatal Resuscitation Provider Certification
Competent, trusted leader, problem solver
MediSoft, HBOC, EPIC and Cerner EMRs
Strong relational building skills
Basic Life Support Provider Certification
Prioritizes steps to resolve issues
Stable Certification-Neonate (recert required)
Skilled listener with patients, guests and staff
Pediatric Ventilator Training in use/maintenance
Mature, focused individual
Leadership/Management skills
Performs well in stressful situations
Competent, trustworthy
Educator for Newborn/Neonatal care to community
Organized management and office skills
EXPERIENCE:
Vantage Hospice
Admissions Nurse Houston, TX
March 2023-May 2033
*Admission assessment and qualification of hospice patient admissions for services
*In depth assessment and certification of hospice patients
*Community response for SNF, Nursing Homes, in home private care situations for admission
*Medication and DME orders
Kelsey-Seybold Ambulatory Care Clinic Sugarland, TX March 2022-March 2023
RN Coordinator for Orthopedics, Podiatry, Sports Medicine, Gastroenterology, Pain Management, Rheumatology and Ear, Nose and Throat Clinics
Staffing management, supervision of clinic operations and patient care
Scheduling, supply ordering, product management and employee training
Relational building of staff, management of crash carts, administrative functions
Response coordinator for emergent situations throughout clinic setting
Patient concern management, resolving issues, building client trust and confidence
OHSU Hillsboro Medical Center Hillsboro, OR (165 bed hospital)
Administrative Nursing Supervisor/NOC House Supervisor
May 2018 – October 2022
In-house administrator responsible for bed planning and hospital wide patient placement.
Oversaw all hospital units: Critical Care, Emergency Department, Medical, Family Birth, Environmental Services.
Coordinated care for all patients by assessment and cooperation with Hospitalists and Residents.
Responded to all emergent in-house incidents: Code Blue, Code Grey, Code Silver, Code Adam, Code Red.
Coordinated critical incidents: Emergency Department, Psych, fire/police, weather and externally generated.
Provided detailed reporting to state, local and executive administrative staff daily in a timely manner.
Coordination of medically necessary transfers with the transfer center and Life Flight Operations.
Tracked Covid-19 patients, security issues, observation and troubleshooting each unit in supervisory manner for continuity of care, patient satisfaction and shift staffing coordination with Managers and Charge Nurses.
Detailed care of day-to-day issues pertaining to patient and staff management.
Hospital Management during NOC shifts in the absence of Administrators, Managers and Executive Leadership.
Maxim Healthcare Tigard, OR
Home Care Nurse, Medically Fragile Children August 2017 – May 2018
Skilled one-to-one nursing care of medically fragile (Multiple chronic issues) infants/children in the home.
Managed individual care of tracheostomy, gastrostomy, enteral feedings, ventilator dependent clients.
Education of family members and in-home caregivers on medications, equipment use and sterile technique.
Managed and administered medications for chronic and multiple morbidity pediatric/infants and children.
Advanced education in the use of and maintenance of multiple types of pediatric ventilators.
Providence Healthcare/Beaverton, OR Prior Authorization Nurse May 2018 - August 2018
Prior Authorization for multiple levels of insurance companies in medically necessary surgery and equipment.
In depth review of patient services in surgical, procedural or therapies per insurance requirements.
Coordinated care of patients with the Director of Medical Services and Hospitalists for medical necessity.
Preoperative surgical reviews and detailed coverage of electric wheelchair specifications for prior authorization of medically necessary procedures or approval of costly medical equipment usage
Tenet/Cypress Fairbanks Medical Center Cypress, TX
Staff Nurse, Newborn ICU and Nursery July 1996 – April 2017
Registered Nurse Staffing Roles: Level III NICU (9 years), Newborn Nursery (7 years), Postpartum Care (5 years), Intermediate Care Unit/Cardiac (2 years), Rehab/SNF-Skilled Nursing Facility (1 year); Med Surg (3 years)
Served on several hospital Executive selection committees: Pain Management Committee,
Customer Satisfaction Committee, Hospital Peer Review Committee, Preceptor Women's Health, Nurse Educator.
Initiated/Coordinated classes and Instructed community families in Infant Care and Sibling Care Classes.
Guest speaker on Nursing Profession and NICU patient care at local community college nursing classes.
VITAS Innovative Hospice Care Houston, TX
Admissions Nurse June 2008 – January 2009
Sales and education of patients, families and caregivers for hospice admits from various locations including home, long-term care facilities, cancer hospitals, nursing homes, rehab facilities and hospitals.
Evaluated and assessed criteria for admission to end-of-life care with patients, families and caregivers.
Prepared admission/referral paperwork, orders for admitted patients and evaluation of additional medical needs.
Synchronized with staff of facilities transferring patient using strong assessment and organizational skills.
Served as admissions nurse for a rehab company for an inpatient hospital.
Coordinated sales, marketing, admission assessment, and coordination of care.
Neonatology Private Practice Business Houston, TX
Director of RSV Prevention and Flu Clinic Programs July 2007 – January 2008
Managed two aspects in diverse Neonatology business for Medical Director of NICU/Newborn services.
Program Director for two separate seasonal businesses: staff management, P&L documentation and hiring.
Daily Operation of multiple external mobile clinics, education of staff, services and office management.
Marketing clinic sites, current and new business throughout Houston and surrounding areas.
Review and direction of clinical competencies, clinic daily staff scheduling and operations.
Created procedural updating of referral processes, PCP contacts and account management.
Clinical management of immunization storage, negotiation for cost effective medications and medical supplies.
Documented and updated business functions and forms; created and revised for improved production.
EMR documentation for individual account management, clinical operation, nursing and administrative staff.
Tomball Regional Hospital Tomball, TX
Staff Nurse, Newborn Nursery September 2006 – July 2007
Level II NICU provided nursing care of well-baby and neonatal premature infants with complex medical issues.
Assisted Medical Director in initiating opening and operations of NICU for this community hospital.
Center for Pain Recovery Houston, TX
RN Pre-Op/Post-Op/Procedure Room Manager October 2004 – November 2005
RN Staff Manager for Pain Management business, RN Clinic Office Manager
Focused on pre/post-operative care for in-house, non-sterile procedure room for pain management injections.
Managed staff, patient care and scheduling for patient procedures.
IV access and maintenance for procedures and pre/post op medication, observation and assessment of patients.
Physician’s Insurance Company Houston, TX
RN Client Care Manager March 1997 – February 2000
Managed insurance broker business specifically for physicians, their office and personal coverage.
Chart review of physician medical records for placement into insurance companies based on individual diagnosis.
Small group and individual coverage for Physicians business and personal insurance.
Clinical management of numerous client contacts and accounts across the United States.
EDUCATION:
Associate Degree of Applied Science, Nursing l Lone Star College
Associate of Arts Lone Star College
Associate Degree of General Studies Lone Star College
References: Available upon request
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