Customer Service Representative

NONKONZO MABASO

ad5r8e@r.postjobfree.com +(27-66-591-**** Daveyton, 1519 Driver’s license: Code C1 Languages: English, IsiZulu, Sepedi, and IsiXhosa

PROFESSIONAL SUMMARY

Highly motivated and results-oriented professional with a strong work ethic and a diverse skillset gained through experience in data collection, customer service, and retail operations. Proven ability to effectively communicate with a variety of stakeholders, maintain accurate records, and work independently while collaborating within a team environment. Eager to leverage skills and qualifications in a challenging and rewarding role within the Humanities field. EDUCATION

Feb 2023 – Dec 2023 Higher Certificate in Humanities, University of South Africa (UNISA) Feb 2023 – Dec 2023 Higher Certificate in Archives, and Records Management, University of South Africa (UNISA) 2009 Matric, Dinoto Technical Secondary School

WORK EXPERIENCE

Statistics South Africa Field Worker 18 January 2022 – 30 April 2022

• Conducted interviews with residents in assigned enumeration areas to gather census data, likely involving door-to-door canvassing.

• Maintained accurate field maps, updating them with changes in housing status and accessibility. Planned efficient travel routes to optimize data collection within designated neighbourhoods.

• Collaborated with fellow field workers to complete the census by assisting in additional areas once assigned tasks were finished.

Leroy Merlin Boksburg Customer Assistant (CRM) November 2019 – March 2021

• Mentored and trained new customer assistants, efficiently processed customer checkouts, minimized wait times, and ensured customer satisfaction, even during peak hours.

• Managed the welcome desk, greeted customers with a friendly demeanour, and assisted them in navigating the store or finding desired products.

• Responded to customer requests, orders, and complaints via phone and email using strong communication skills to resolve concerns promptly.

Nando’s Northmead (Chickenland) General Worker August 2016 – July 2018

• Greeted customers, took orders, and recommended menu items to maximize sales.

• Regularly cleaned and sanitized cooking equipment and workstations cooked and assembled meals.

• Performed duties in both the kitchen and front-of-house areas as needed to ensure smooth operation. SKILLS

• Excellent verbal and written communication skills

• Exceptional customer service

• Data Collection

• Fieldwork Management

• Front office, and Administration

• Retail sales experience

• Teamwork and Efficiency

• Organization and Time Management

• Adaptability, Motivated and driven.

• Effective interpersonal skills

• Telephone etiquette.

• Meticulous attention to detail

• Proficient in Microsoft Office Suite and typing skills.

• Empathetic and patient demeanor when dealing with challenging situations.

• Ability to adapt to changes and work in a fast-paced environment.

ACHIEVEMENTS

July 2017: Employee of the Month

REFERENCES

Available on Request

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