Human Resources Customer Service

KELVIN BOYD

***** ******** ***. ****** *********, Ohio 44122 ad5r85@r.postjobfree.com 216-***-****

I pose exceptional communication skills. Goal driven and highly motivated team player. Efficient leader and quick to adapt new learning concepts quickly.

Core competencies include:

●10 years of Experience

●Human Resources

●Administrative Operations

●Strong customer service skills

●Leadership and task oriented skills

●Conflict Management

●Organizational Communication

●Intermediate to Advanced MS Word, MS Excel and MS PowerPoint

Professional Experience

Director of Human Resources/General Manager

( March 2023-Current)

Youtopia Entertainment LLC DBA Candytopia

Selected accomplishments:

●Handled discipline and termination of employees in accordance with company policy.

●Collaborated with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention.

●Oversee the daily workflow of the department.

●Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.

●Identify staffing and recruiting needs; develops and executes best practices for hiring and talent management.

●Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs.

●Overseeing daily business operations.

Director of Human Resources

(August 2022-Janurary 2023)

Cityview Healthcare and Rehabilitation

Selected accomplishments:

●Manage the staffing process, including recruiting, interviewing, hiring and onboarding

●Ensure job descriptions are up to date and compliant with all local, state and federal regulations

●Develop training materials and performance management programs to help ensure employees understand their job responsibilities

●Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date

●Investigate employee issues and conflicts and brings them to resolution

●Ensure the organization’s compliance with local, state and federal regulations

●Use performance management tools to provide guidance and feedback to team

●Ensure all company HR policies are applied consistently

●Maintain company organization charts and employee directory

●Partner with management to ensure strategic HR goals are aligned with business initiatives

●Maintain HR systems and processes

●Conduct performance and salary reviews

●Provide support and guidance to HR staff

Director of Human Resources/ Payroll Specialist

(September 2021 – June 2022)

Favorite Healthcare Staffing, Chicago, IL

Selected accomplishments:

• Provide guidance and direction to management on employee relations, compensation.

benefits, training, eeo/ada, diversity, employee development, performance management,

policy interpretation, disability assistance and employee communications.

●Document and investigate grievances and consult legal counsel as appropriate.

●Design, evaluate and modify benefits policies to ensure that programs are current,

competitive and in compliance with legal requirements.

●Review and make recommendations for improvement of the organization& rsquo; policies

procedures and practices in relation to HR matters.

●Ensure organizational compliance with federal, state, and local legislation in relation to hir

matters.

●Assist executive management in the annual review, preparation, and administration of the

organizations wage and salary program

●Explain employee compensation, benefits, schedules, working conditions and promotion

Human Resources Specialist (September 2019 – September 2021)

Dynamic Healthcare Center, Cleveland, OH

Selected accomplishments:

●Consult with employers to identify hiring needs

●Interview job applicants about their relevant experience, education and skills

●Provide documentation of payroll trends

●Bi-weekly payroll

Preventative Health Care Advisor (March 2018 – July 2019)

Life Line Screenings, Independence, OH

Selected accomplishments:

●Quickly and effectively resolve any issues that customers may encounter

●Educate customers on the ways we can help them live longer, healthier lives

●Help the company build healthy, long-term relationships with its customers

●provide every customer with an excellent experience that educates them on a purchase of services and/or products both now & in the future

●assist people with a customer service and thoughtful, sales minded dispositions

Summer Program Administrator (April 2014-August 2014)

Youth Opportunities Unlimited, Cleveland, OH

Selected accomplishments:

●Provide managerial assistance to summer program volunteer

●Field manager, provide support and advice

●Manages timesheets for volunteers

●Mediate conflicts and problem solve issues at worksites

●Coordinate revenue recognition and customer billing with the accounting team

●Analyze and report actual project margin

●Coordinate project labor and monitor workload using time reporting tools

ADMINISTRATIVE ASSISTANT (March 2012-April 2014)

KIDDIE KAMPUS CHILD ENRICHMENT CENTER, BEDFORD, OH

Selected accomplishments:

●Administrative Assistant

●Assisted with enrollment of children

●Coordinated Parent/Child conferences

●Structured Filing System

●Maintained and organized child care records

●Manage document revisions and archives

Education

& Technical Skills

WRIGHT STATE UNIVERSITY, Dayton, OH

Bachelor’s Degree in Organizational Leadership, June 2010

Technical Proficiencies

Windows Office, Word, Access, Excel, PowerPoint, Outlook, Publisher

Social Networking (LinkedIn)

Awards & Achievements

Dean’s List 2008

.

Member of “Black Men on the Move”

.

References

Upon Request

Contact this candidate