Overnight Stocker Customer Relations

AHMED GAAFAR AHMED

Cell: 972-***-****

Email: *************@*****.***

OBJECTIVE

To obtain a challenging position offering opportunities to utilize and expand my skills and career.

QUALIFICATIONS

Bachelors Degree in Hospitality Management

10+ years of Customer Relations

EXPERIENCE

Overnight Stocker - Target McKinney, Texas 2/17/2017- Present

Duties:

Receiving and stacking of store merchandise and verifying the same with the items listed in the purchase order.

Appropriately handling and storing of the received goods and supplies.

Sorting the goods and merchandise and assigning relevant price tags and labels to the same.

Maintaining regular inventory counts and keeping a record of all stored goods.

Organizing the merchandise on the store shelves.

Ensuring cleanliness and order in the storeroom and in the store.

Synchronizing work functions with co-workers and other departments of the establishment.

Reporting discrepancies such as loss and damage of goods to the supervising manager.

Completing all assigned tasks assigned by the supervisor.

Ensuring that the goods are replenished on the sale floor before the opening of the store.

Overnight Stocker - Walmart McKinney, Texas 01/02/2016-2/17/2017

Duties:

Monitor store activities and ensure neat and clean store at night to greet all customer next morning and processes all freight and arrange all merchandise.

Maintain all store merchandise and evaluate items as per purchasing order and handle all goods and services efficiently.

Manage all merchandise and ensure appropriate tags and labels to it and maintain count of inventory levels at all items to maintain records of store goods.

Organize all store shelves and maintain cleanliness of all storeroom at all times.

Coordinate with coworkers and various departments and identify and report any discrepancies and prepare reports to be submitted to manager.

Completing all assigned tasks assigned by the supervisor.

Analyze sales floor at night everyday and ensure replenishment of all goods as per requirement.

Gather all shopping carts and follow all pallet jack as per safety procedures.

Manage all lifting of goods efficiently and maintain store floor at all times and ensure cleanliness in same.

BayTruck & Sales Rep - Pepsi Co Beverages Fort Worth, Texas 09/02/2012-08/05/2013

Duties:

CDL training

Drives and maneuvers a truck having a gross vehicle weight of under or over 26,000 pounds.

Services all scheduled customers by the end of shift.

Executes delivery on all promotions.

Delivers product to store.

Merchandises all accounts to local standards.

Establishes positive working relationships with primary contact at each account.

Conducts pre-post-trip inspection on truck according to DOT and promptly reports problems to the Fleet department.

Settles all invoices at the end of the day.

Communicates issues to appropriate store personnel and management.

Follows company rules and regulations.

Hook/unhook trailer skills

Experienced truck driving safety

Distributing products to customers

Properly using handheld, computers, scanners/printers

Truck Driver - Steven Transport Dallas, Texas 02/01/2011-08/28/2012

Duties:

Managed a sales route with 80 regular stops that included convenience stores and gas stations, independent supermarkets, and drug stores spanning urban and rural communities.

Ensured optimal visibility of products with the set up of promotional displays, banners and pricing signs.

Moved product into stores using roll-on racks and hand carts during peak shopping hours and weekends.

Stocked product on shelves and in coolers and vending machines.

Generated invoices, collected payment from store managers on a daily basis.

Built positive customer relationships with primary contacts at each store and resolved service issues.

Experienced truck driving safety

Hook/unhook trailer skills

Load and deliver freight on time

Deli Department Manager – Walmart McKinney, Texas 09/18/08-07/15/2010

Duties:

Manage and schedule staff team members

Customer service/special requests

Build and design displays

Responsible for the temperatures and the expiration dates of the products (meat, cheese, fried foods, cold case)

Responsible for sanitation

Stocking by using scan gun to count products on shelves

Manage inventories by tracking weekly reports, and ordering raw materials and supplies in order to meet customer requirements, maximize profits, drive sales, and reduce out of stock.

Schedule employees and delegate work assignments in accordance with the collective bargaining agreement when applicable, effectively utilizing employees and supplies to provide excellent customer service, and to maximize the store's profits.

Prepare, maintain, and track records concerning inventories and work processes to calculate gross monthly profit according to Company policy.

Develop and implement merchandising plans using guidelines and suggestions in order to meet the financial objectives of the department.

Control department costs by monitoring and improving operations to increase profitability.

Direct, oversee, and evaluate training provided by a trainer to department employees in order to reduce turnover, promote efficiency, and control labor costs.

Maintain a safe and clean environment to ensure health and OSHA requirements are met.

Develop and maintain communication processes with other departments in order to develop marketing plans that help to meet the financial objectives of the store.

Analyze the Customer Satisfaction Index and Employee Satisfaction Index to identify areas needing improvement and develop processes and procedures to address those issues.

Maintain accurate department records to ensure documentation of activities is available.

Ensure that proper procedures are being followed so that store meets out-of-stock percentage goal.

Promote the continuous development of employees and identify candidates for Management Development Process.

Provide leadership that promotes and exemplifies a passion for food.

Receptionist - Pyramids Hotel Allen, Texas 01/20/08- 08/18/08

Duties:

Check in/out guests

Keep good relationship with customers by giving good service.

Keep the customers details in their own file for reference in future.

Managed the training of all staffs and new recruited learners.

Handled the customer phones, mails, messages etc.

Handled the customer problems by providing their needs.

Make reservations

Analyze competitor room rates

Managing cleaning staff/housekeeping

Check vacancy/occupied rooms

Overnight Stocker - Target McKinney, Texas 09/10/06-11/08/07

Duties:

Receiving and stacking of store merchandise and verifying the same with the items listed in the purchase order.

Appropriately handling and storing of the received goods and supplies.

Sorting the goods and merchandise and assigning relevant price tags and labels to the same.

Maintaining regular inventory counts and keeping a record of all stored goods.

Organizing the merchandise on the store shelves.

Ensuring cleanliness and order in the storeroom and in the store.

Synchronizing work functions with co-workers and other departments of the establishment.

Reporting discrepancies such as loss and damage of goods to the supervising manager.

Completing all assigned tasks assigned by the supervisor.

Ensuring that the goods are replenished on the sale floor before the opening of the store.

EDUCATION

University of Alexandria 2002-2004

Bachelors of Science - Hospitality Management

Alexandria, Egypt

CDL-Class A license, Steven Transport, Dallas, Texas 2012

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