Customer Service Representative
Resume:
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NIKKI
DOWDELL
ad5r7p@r.postjobfree.com
Lithonia, GA 30058
SUMMARY Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. SKILLS • Customer Service (10+ years)
• Microsoft Outlook
• Microsoft Word
• Razor Cutting Expert
• Customer Education
• Innovative Hairstyling Techniques
• Customer Consultation
• Outstanding Customer Service
EXPERIENCE HAIRSTYLIST 11/2014 to Current
Jcpenney Salons - Lithonia, GA
• Answer inbound calls and schedule clients for various services.
• Educate clients of the importance to maintaining healthy hair.
• Handle cash transactions as to client checking out and or purchasingproducts or ools from the salon.
• Closing out and balancing registers at the end of business. HAIRSTYLIST 08/2011 to 11/2014
Expressions Hair and Nail Salon
• Provided various services requested by client including chemical and haircutting. HAIRSTYLIST 07/2005 to 08/2011
K McElroy Hair and Nail Salon
• Performed various services including relaxers, color, cutting and otherstyling per clients request.
ADMINISTRATIVE ASSISTANT 10/2002 to 10/2004
Rem/Mentor Mrdd - Reynoldsburg, OH
• Assisted Office manager with various office duties.
• Greeted staff and collected billing invoices
• Answered inbound calls and directed them to the appropriate parties. FINANCIAL CUSTOMER SERVICE REPRESENTATIVE 03/2000 to 07/2002 Nationwide Mutual Insurance Company - Columbus, OH
• Answered high volume calls in financial services dept
• Process necessary documents via imaging paperwork submitted by customers.Informed and educated them on their various retirement accounts. MEDICARE CUSTOMER SERVICE REPRESENTATIVE 09/1998 to 03/2000 Nationwide Mutual Insurance Company - Columbus, OH
• Handled Inbound and outbound calls from customers concerning their medicalClaim status
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• Directing customers to the appropriate departments concerning theirHealth claim concerns regarding if their services are covered or not. BANK TELLER 01/1996 to 08/1997
Star Bank
• Handling varies deposits and cash withdrawal s for customers.
• Learning various products including checking, savings accounts as well as retirement vehicles
RETAIL SALES ASSOCIATE 08/1993 to 01/1996
Lerner New York - Columbus, OH
• Retailed suggestive selling, assisted customers with clothes fittings, and checked out customers on theregister
• I As associates we also had to sell a certain number of units when suggestive selling, which Iexcelled at doing.
EDUCATION AND
TRAINING
Strayer University-Georgia - Lithonia, GA
BBA
Business Administration And Management, 08/2023
Columbus State - Columbus, OH
Non degree in business
01/2010
ACCOMPLISHMENTS Excellent Customer Service Achievement Awards, 12/2001, Quality of customer service provided to customers
ASSESSMENTS Work Permit: Authorized to work in the US for any employer
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