Administrative Assistant Customer Service

CATRINA TOBIAS

469-***-**** ad5r69@r.postjobfree.com

Experienced administrative assistant with 25+ years of clerical/customer service skills. Excellent team member, adaptive learner and problem solver with advanced computer skills to include all MS Office software, type 55 wpm, 10 Key by touch and phone skills.

Bank of New York Mellon – Dallas, TX September 2021 – March 2024

Intermediate Representative Client Processing

Richland College – Dallas, TX January 2005 – April 2021

Administrative Assistant, CAED

Richland College – Dallas, TX November 1999 – January 2005

Department Assistant III (Office Manager, Disability Services)

Richland College – Dallas, TX October 1996 – November 1999

Department Assistant I (Accounting Services)

Richland College – Dallas, TX November 1995 – October 1996

Secretary II, Part-time (Admissions)

Richland College – Dallas, TX August 1995 – November 1995

Secretary II, Temporary Full-time (Admissions)

Education & Training

Richland College of the Dallas County Community College District

Completion of 16 Credit hours towards the Core Curriculum 2004

Medical Administrative Certificate 1995

Dallas County Health and Human Services

General Education Diploma (GED) 1994

Skills and Experience

•Superior customer service skills; experience interacting with a diverse population

•Advanced computer skills including MS Office (Word, Excel, Teams, Outlook, Access, Power Point), Adobe, Nitro, Concur, Colleague, Loan IQ, Internet and ClearPar

•Meticulous, organized and collaborator; ability to work in a multi-task environment

•Experience completing requisitions for supplies, equipment, memberships, and services

•Schedule appointments for deans; make travel arrangements and process refunds

•Plan, coordinate, and participate in division return meetings each semester

•Ability to anticipate future office needs and plan accordingly

•Execute instructions for company efficiency

•Ability to work as a team, or independently with none or minimal supervision

•Adaptive learner; motivated to quickly resolve challenges by learning new programs, procedures, software, and tools.

•Experience providing administrative and departmental assistance to Executive Dean, Associate Deans, Full-Time/Adjunct Faculty, Students, Staff and Community members within an academic environment

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