Customer Experience Specialist
Resume:
MICHAEL TE PING
San Francisco, California, *****
ad5r5x@r.postjobfree.com
Professional Experience
Best Buy, San Francisco, CA Sep 2023 – Present
Customer Experience Specialist (PC department)
• Strong knowledge in computer components and accessories.
• Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Engaged customers using acquired skills to complete and support the customer experience. Academy of Art University, San Francisco, CA Aug 2020 - Sep 2020 Esports Tournament Operations Intern
• Orchestrated seamless day-of logistics for events, ensuring timely execution.
• Developed comprehensive rule sets for events, ensuring fair competition and smooth operations.
• Collaborated with the administration and events team to organize and execute events of varying scales.
• Assisted in event reporting, facilitating the smooth flow of information. NetEase Games, San Francisco, CA Jun 2019 - Aug 2019 Game Test Administrator
• Directed and guided play testers on mobile and PC, providing essential insights and instructions.
• Led the creation and management of a Discord server for play testers, enhancing communication between researchers and players.
• Organized live Q&A sessions, contests, and surveys to engage play testers and gather valuable insights for iterative game development.
• Facilitated timely feedback collection from play testers, resulting in improved game mechanics, bug identification and overall user experience.
Professional Organizations
Google, San Francisco, CA Dec 2023 - Present
ChromeBook Ambassador
• Demonstrated the features and capabilities of different Chromebook models to customers, highlighting their benefits and suitability for various needs.
• Assisted customers in choosing the right Chromebook model based on their requirements, preferences, and budget.
• Worked alongside sales associates to promote Chromebooks and educate them on key selling points to increase sales.
Skills
• Native or bilingual proficiency in English and French, 120(WPM) typing with certificate.
• Proficient in MS Office Suite & Google Suite.
• Strong analytical thinking and problem-solving abilities.
• Highly organized with a keen eye for detail.
Contact this candidate