Customer Service Emergency Medical

ERIC KESWICK

Phone: 623-***-**** Email: ad5r5q@r.postjobfree.com

Summary:

High energy, proactive professional with a passion for serving customers to the fullest extent. Empathetic to customer concerns, with a solutions-first mindset and exceptional communication. Dependable and organized team player with the ability to communicate efficiently and effectively. Skilled at building relationships with customers and employees across all levels of an organization. Areas of Expertise:

● Achieving and exceeding performance goals

● Identifying problems and forging solutions

● Detail oriented and professional at all times

● Eager to learn and serve

● Passion for troubleshooting issues

● Deeply committed to customer delight

Professional Experience

Emergency Medical Technician (EMT) Royal Oaks Lifecare Community June 2021 to Present

● Responds to calls regarding medical and trauma emergencies.

● Forms a general impression of the patient in order to determine immediate threats to life.

● Performs a patient assessment including the taking of all vitals including heart rate, blood pressure, respiration rate, blood glucose levels, SPO2 levels, pupillary reactiveness.

● Determines need to call for advanced life support crews.

● Initiates patient transport to the nearest appropriate health care facility.

● Use of Vigil security software, utilizing a lavalier system in order to receive patient distress calls.

● Use of Microsoft Excel to organize resident information including contact information, residency status, and other pertinent notation.

● Use of Caremerge healthcare solutions software in order to provide emergency medical information to responding advanced life support crews and properly document emergency call information into the patient's medical records.

Trainer and Customer Service Rep TruHiit Central Scottsdale October 2020 to November 2021

● Provide exceptional front desk customer service to all potential and current clients

● Greet, recruit, and onboard new and existing clients into group training classes

● Demonstrate, encourage, and provide feedback to dozens of clients on hundreds of different dynamic and stationary movements, using several types of equipment

● Define the wellness goals of clients by creating custom action plans to address weight loss, muscle building, and increased stamina

● Build and foster a non-invasive, welcoming, and safe community for all to feel comfortable in their own skin, while crushing personal fitness goals that may not be naturally prioritized by clients

● Guide clients of varying abilities through personalized and group fitness classes, paying special attention to the physical and mental health of each guest

● Identify client needs to pair with business offerings, upsell memberships, retail, and nutrition products Lead Lift Operator Ski Granby Ranch, CO January 2020 to April 2020

● Owned the opening safety inspection of all ski lifts each morning before guest arrival

● Maintained work area around ski lifts, keeping the surrounding areas clear of any hazards

● Partnered closely with Ski Patrol to identify, recover, and treat any guests with health concerns

● Certified by the Colorado Passenger Tramway Safety Board to operate lifts in varying weather conditions

● Worked closely with mountain hosts and Ski Patrol to achieve utmost guest safety and satisfaction

● Consistent and clear communication to all guests and staff to ensure the safest and most efficient loading and unloading ski lift procedures

● Snowboarding every day!

Lead Merchandiser Crescent Crown Distributing, AZ June 2017 to January 2020

● Interacted with 20+ store managers, assistant managers, and staff of dozens of sites to maintain product quality and inventory

● Owned the design, setup, and take down of in-store displays of merchandise

● Worked closely with field sales representatives to create in-store purchasing opportunities that addressed the needs of customers while maximizing profitability

● Managed complete beverage inventory at each assigned store location, including checking inventory on display and in reserves to meet sales demand

● Consistently met accelerated deadlines between multiple locations, especially near holidays General Contractor Assistant Keswick Investments, LLC, AZ May 2015-June 2017

● highly proficient with the use of hand and power tools used in the demolition, framing, and remodeling process of home renovation.

● Manual and detailed labor including, but not limited to: demolition, removal, drywall, texture, painting, as well as installation of tile, wall tiles, and property fixtures for the remodel of single-family homes.

● Experience includes indoor & outdoor painting, pool construction and repair, texturing, flooring installation and removal, and structural repairs for housing framework. Experience with wood, stucco, brick, and concrete.

● Kept up-to-date with all relevant city ordinance and safety codes to ensure full compliance with Arizona state laws.

Contact Manager Bill Keswick Farmers Insurance Agency Inc, AZ January 2015-April 2015

● Responsible for contacting customers regarding billing, payments, and returned mail.

● Manage calendars for agency executives and all staff.

● Connect with customers via phone and email.

● Field inbound calls and assist with any and all customer questions.

● Work closely with other office staff to direct customers to proper resources for each step in their insurance journey.

● Accountable for all documents and owner of file management for office, with special attention to Department of Insurance regulations and retention policies. Car Care Manager Bell Honda January 2014-January 2015

● Greet each customer with a warm welcome, and supervise all customer vehicles so that upon pickup, all guests were dazzled with a squeaky clean interior / exterior.

● Oversee and manage five rotating employees during shift hours.

● Create and distribute weekly schedules and work with employees to help them manage their time at work

● Join forces with front office staff to forecast traffic, while ensuring adequate floor coverage to satisfy demand and maximize customer satisfaction. Education

High School Diploma Mountain Ridge High School 2013 Associate Degree - Exercise Science Mesa Community College 2017 - 2019 Certifications

EMT Glendale Community College 01/2021 - 05/2021

ICS-100 Glendale Community College 04/2021

WMD Glendale Community College 04/2021

CPR Glendale Community College 05/2021

TruHiiT Personal Trainer Tru HiiT - Central Scottsdale 10/29/20 - Present

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