Retail Sales Customer Service

CARl L. STAUFFACHER

**** ****** **. ********* *****

Mobile: 847-***-**** · ad5r5a@r.postjobfree.com

SENIOR RETAIL SALES PROFESSIONAL

Dedicated and accomplished professional with extensive retail sales management experience in both big-box and specialty retail environments. Top performer with expertise in developing strategic, innovative plans to revitalize underperforming operations, lead teams to peak performance, and drive sales in down economy. Dynamic leadership style with a passion for developing staff and creating a customer-friendly culture. Persuasive communicator, influencer, and relationship-builder. Profit-driven, results-oriented, and customer-focused.

Strategic Planning · Business Analysis · Action Planning · P&L · Merchandising · Operations · Training

Expense Control · Cash Control · Loss Prevention · Inventory Control · Project Management

Employee Relations · Performance Management · Team Building · POS · SIS

PROFESSIONAL EXPERIENCE

Goodwill, Des Plaines, IL 10/2016 – Present

Store Manager

As the Senior Store Transformation Manager, my primary responsibility was to spearhead the revitalization and transformation of our store, driving sales growth, enhancing employee retention, and leading Diversity, Equity, and Inclusion (DEI) initiatives. The focus was on developing and executing strategies to elevate the overall performance and culture of the store, ensuring alignment with organizational goals and values.

Spearheaded overall store operations, overseeing a team of 50-70 employees, and 6 managers and managing a multimillion-dollar annual budget.

Developed and executed strategic plans to achieve and exceed sales targets, resulting in consistent year-over-year revenue growth. Increased sales volume from $1.25 million to $2.75 million over tenure.

Implemented effective merchandising strategies, resulting in improved product visibility, and increased average transaction value from $9 to $20.25.

Fostered a customer-centric culture, leading to enhanced customer satisfaction and loyalty.

Developed and maintained relationships with key vendors, negotiating favorable terms and ensuring optimal inventory levels.

Led and motivated cross-functional teams through effective communication, coaching, and performance management, increasing employee retention and reducing turnover by 40%.

Implemented employee training programs to enhance product knowledge, customer service, and sales skills.

Played a key role in the successful launch of new marketing strategies and store expansions.

Served as an Ambassador for Acts of Goodwill; a branded employee volunteer campaign. Acts support non-profit community organizations, including Goodwill’s Mission Services, that help people address barriers to work.

Received Goodwill’s Mission Champion Award; Recognition for exemplary commitment to helping people in the community live, work, and thrive through housing, employment, and supportive services.

BURLINGTON STORES, Villa Park, IL and Skokie, IL 10/2012 – 10/2016

Store Manager, Skokie, IL, July, 2015 – October, 2016

Promoted to open and manage new store built as prototype for company. Drive daily operations and financial performance of multi-million dollar location. Lead team in optimizing sales, profitability, and customer service while conforming to company policies and procedures. Control expenses and payroll budgets. Ensure proper merchandising standards. Manage associate experience by training employees and fostering team environment.

Successfully opened new store; hired and trained new staff of 120 associates and 3 Assistant Store Managers.

Grew brand-new store to $7 million in sales within first 12 months.

Achieved 15% over goal for Customer Service scores in first year.

Improved employee retention in last quarter by initiating partnerships with community members and refining hiring strategies.

Store Manager, Villa Park, IL, 2012 – July, 2015

Recruited to turn around underperforming store. Drove store-level operations to maximize sales, productivity, profitability, and compliance with company policies and procedures. Directed and developed Assistant Store Managers and associates. Developed a customer-centric and employee-friendly culture. Managed and optimized monthly operating budget and average store inventory.

Recognized with CEO Award for ranking as top manager out of 700 stores in 2014.

Increased sales from $6.5 million to $9.5 million within 3 years.

Eliminated 5,000 carton backlog within first month at store.

Grew overall customer service score from 40% in FY2012 to 95% in FY2014, ranking #2 within company.

Scored 98%, ranking 1st within company, on Associate Voice Engagement Survey, in FY2014.

Selected to train new Store Managers and Assistant Store Managers for region of 23 stores.

Created visual merchandising layout subsequently adopted as model company-wide.

Nominated to task force charged with improving receiving company-wide; selected to participate in other task forces focused on customer service and mark-down process.

SEARS, Niles, IL; Chicago Ridge, IL; and Oak Brook, IL 10/2007 – 10/2012

Assistant Store Manager, Softlines and Land’s End, Niles, IL, 5/2012- 10/2012

Drove annual sales volume of $14 million in softline and Land’s End departments at Golf Mill store. Hired, directed, and trained 7 Managers and up to 100 employees. Managed merchandising; implemented and enforced strict floor standards to maintain store visual aesthetics and ensure positive customer experience.

Played key role in reversal of 25% decline in sales in previous year and 30% increase in sales year-to-date by cleaning up store and by developing staff pride in delivering exceptional customer service.

Chosen as 1 of 4 stores nationally to participate in reconfiguring sales stations and converting cashiers to sales staff; managed and trained cashiers to new role.

Assistant Store Manager, Softlines, Chicago Ridge, IL, 7/2010-5/2012

Recruited to store to provide mega-shop expertise in transformation process to model top apparel store on Land’s End look and feel. Managed merchandise, customer assistant activities, and consultative selling across softlines department with annual sales volume of $15 million. Hired, directed, and developed 6 managers and 65 employees.

Turned around under-preforming location and increased sales by 15% in down economy.

Created customer-focused culture by training staff and changing behaviors.

Assistant Store Manager, Land’s End, Oak Brook, IL, 10/2007-7/2010

Hired to manage launch of new Land’s End megashop, largest shop within company. Partnered with construction team in build-out. Hired and trained staff. Managed merchandising, monthly setups and floor stocking and recovery.

Built sales to $5.5 million in less than 3 years; exceeded goal of $3.5 million and led other stores in sales.

Hired team of 50 Associates and 4 Managers; trained and developed Associates to function as sales specialists instead of clerks.

VICTORIA’S SECRET, Mt. Prospect, IL 10/2001 – 10/2007

Director

Led sales, daily operations, and store profitability. Managed and developed staff of 40. Created and implemented sales and marketing strategies to increase sales and profits and decrease loss and overhead. Maximized inventory, cash control, and loss prevention. Directed biannual inventory and variance reconciliation.

Grew annual sales from $4 million to $6 million during tenure with company.

Ranked #1 company-wide for credit from 2003 through 2007.

ADDITIONAL PROFESSIONAL EXPERIENCE

Manager, THE LEATHER COLLECTION, Downers Grove, IL

Manager, J.B. ROBINSON JEWELERS-STERLING INC., Lincolnwood, Schaumburg, and West Dundee, IL

District Manager, ENCHANTED JEWELRY, Kenosha, WI

General Manager, SPURGEON'S DEPARTMENT STORE, Portage, WI and Dixon, IL

EDUCATION

Bachelor of Arts in Communications, UNIVERSITY OF WISCONSIN, LaCrosse, WI

ABOUT ME

Passionate about exploring new cultures and embracing the diversity of our world through travel. I thrive on immersing myself in unfamiliar landscapes and connecting with people from all walks of life. My adventurous spirit has led me to cherish the beauty of different cultures and the enriching experiences they offer.

In addition to my love for travel, I find solace and joy in the tranquility of gardening and the therapeutic presence of water. Whether it's nurturing plants to bloom or simply spending time near a peaceful stream, I am drawn to the restorative power of nature and the harmony it brings to my life.

Above all, my unwavering focus remains on family and friends. I believe in the profound impact of genuine connections and prioritize fostering meaningful relationships. Whether it's sharing laughter around the dinner table or supporting loved ones through life's challenges, my commitment to those closest to me is unwavering.

REFERENCES

Professional and Personal References available upon request.

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