Customer Service Data Entry
Resume:
Richard David Hawn
******@*************.***
Summary of Qualifications:
• Support management with implementation of critical production improvements.
• Setup and continuously adjust the work assignments of a small work group to assure that manpower responds efficiently to production demands.
• Oversee the training of new employees and be a resource for lower-level techs to utilize when they have process issue.
• Multi-line Phone Systems
• Extensive history in customer service in many facets. Including telephone support and sales, hotel management, and food service.
• Technical work includes repair and maintenance of computers and networks, both on bench and via telephone.
• MS Office: MOS Certified (Microsoft Excel, Word, Access
• Experience working in a Fab
environment
• SAP
• Customer Service
• Customer Relationship
Management (CRM)
• Manufacturing Process
Improvement
• Production Management
• Service Standards
• Project Management
• Inventory Accuracy
• Maintenance and Repair
• Electronics Repair
• Equipment Repair
• Performance Management
• Performance Improvement
• Remote Troubleshooting
Material planning, demand planning, inventory management & handling, Line Operations, and/or Forecasting Root Cause Analysis and Breakdown Elimination system in Lean Education:
• Texas State University-San Marcos AKA Southwest Texas State
• Bachelor of Fine Arts – Pursuing
• Associate, Bastrop Community College TX 2001
Professional Experience:
Employment GAP Jul. 2023 – Current
• Since July 2023 looking for valued employment. Two temporary jobs less than a month apiece in that time.
• Some gig work and classes while looking for the best opportunity. Temp Jobs-
Jindai Hideo Enterprises 1992 - Present
Tech Head
Skills: Troubleshooting • Windows • Help Desk Support • Communication • Customer Support • Analytical Skills Intel Corporation, Hillsboro, OR September 2019 – July 2023 Production Manufacturing Technician
• Prepare COTs for production, break down returned COTs, inventory control
• Level 1 operations and up to level 3 preventative maintenance on processing equipment for the semiconductor industry; respond to equipment problems, evaluate, trouble-shoot and repair, remove and replace if needed.
• Debugged and repaired silicon wafer handling equipment; tested, upgraded hardware and software; annotated equipment database with services performed.
• Protected self and lab by wearing ESD gear.
• Assembled E/M assemblies, sub-assemblies, mechanical assemblies, and cable & harness assemblies and integrated all into 20’ container sized frames.
• Mechanical aptitude, Installation capital semiconductor equipment.
• Multiple computer usage for data entry, using SPEED extensively.
• Create and manage entries needed by design team for actionable SPEED part numbers and BOMs.
• Assist in attaching technical documentation to BOMs and IPNs.
• Support company growth strategies by assuring that production team is meeting specific output and quality goals.
• Develop strategies to maintain/improve product quality and efficiency of workgroup.
• Identify areas where each team member can make improvements and support overall team improvement by promoting growth in each team member.
• Track and maintain performance records of employees/team and use data to drive future improvements.
• Kept inventory of tools with 100% inventory accuracy and mission readiness
• Assisted in uploading and downloading tools and equipment for over maintenance missions. Epiq Systems, Beaverton, OR December 2018 – July 2019 Securities Claims Analyst/Call Center Representative
• Multiple computer usage for data entry, using CRM and CMx applications/software.
• Track stock purchases, transfers, and trades through submitted documents to determine eligibility.
• Created and updated working documents to reflect fluid conditions of procedures.
• Accepted incoming calls and dispositioned callers to solutions based on in-house scriptin.
• Utilized SAP for CRM.
Quinstreet Inc., Beaverton, OR
• Route callers to appropriate venders depending on customers’ personal needs. Express Employment Professionals Portland, OR March 2016 – May 2018 Manufacturing Production Technician
• Clean Room work requiring cleaning, safe handling, and processing of silicon wafers.
• Experience working in a Fab environment
• Performing wafer processing tasks such as photolithography, etching, deposition, and ion implantation in a semiconductor fabrication facility (FAB).
• Performed routine maintenance and troubleshooting of semiconductor manufacturing equipment, ensuring minimal downtime and optimal performance.
• Operated an automated washing system for silicon wafers prior to inspection.
• Picking and stocking parts and supplies in high volume warehouse.
• Ran stamping and stuffing machinery for direct mailings.
• Performed on-site service and repair of Mechanical processing equipment.
• Employed advanced diagnostic and troubleshooting skills to quickly assess and resolve issues in both production, as well as end-user installation.
• Packaged and shipped artwork in high volume framing company. Brooks Staffing. Portland, OR October 2014 – 2017
Receptionist/Data Entry
• Data entry and customer call center operator.
• Phone support and claims verification done for lawsuits, data entry done on confidential data bases.
• Receptionist at service organization.
Gliss Staffing/Northwest Enforcement Portland, OR April 2015 – Oct 2015 Safety Ambassador, Trimet Orange Line Launch
• Provided information and safety tips to consumers near new stops on line.
• Greeted passersby with friendly smile and positive outlook.
• Recorded and reported consumer feedback and complaints to senior levels. U.S Army, National Security Agency Fort Meade, Maryland/Dallas/Worldwide 1983 - 2000 MILITARY: NRTD Watch Officer/Signals Intelligence Analyst/Linguist
• Maintaining international network intelligence delivery system.
• Squad Leader, Platoon Sergeant, Training Officer.
Contact this candidate