Case Management Office Manager
Resume:
LORI WAITE
Park City, Utah/Worldwide
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Known for exceptional diagnosis of facts, issues regularly working with students, executives and UHNW individuals. Specializes in international/intercultural work environments and experience leading subordinates of twenty-six different nationalities. EXPERIENCE:
PINNACLE SOLUTIONS
8/22-Current
Worldwide
Contact: Robert Simpson
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UHNW Consultation and Management
CENTRAL MEDIATION AND CONCORD MEDIATION
Remote-Nebraska/Utah
Contact: Amanda Rodriguez and Dan Bechtol
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Mediation
Assist in resolving disputes by facilitating discussions and guide parties toward a mutually acceptable agreement
● Intake/Case Management
● Identifying issues and underlying interests
● Impartial, neutral and unbiased discussion/feedback
● Thorough understanding of the dispute resolution act and process
● Preparation of parenting plans and other necessary documents PATHWAYS OF IDAHO 5/19-10/19
Boise, ID
Contact: Lindsey Bowen, PHR, 208-***-****
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Behavioral Health Services
Offering rehabilitation services for individuals with mental disabilities.
● Offered clients therapeutic education and skill building resources.
● Taught clients how to increase their independence, improve health and improve financial circumstances.
● Provided guidance to refugees and others seeking citizenship.
● Assisted clients with psychiatric symptom management and anger management.
● Worked with police in wellness visits and in high conflict situations. FARMERS INSURANCE
Boise, ID 12/16-4/19
Owners: Michael and Lori Waite
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OFFICE MANAGER
Responsible for managing office and operations in insurance company. Provided multi-line insurance options.
● Executed all transactions in good faith acted in client’s best interest
● Fully investigated all claims ensuring best outcome for client.
● Created and implemented full investigative questionnaire to ensure all aspects of insurance were addressed through education, specific and productive communication.
PINNACLE HOME SOLUTIONS, LLC 5/11- 12/16
Bury St. Edmunds, UK, Scottsdale, AZ and Boise, ID (based in Netherlands) Owner: Lori Waite
Wholesale Distributorship
Responsible for start-up planning of sole distributorship -USA branch of Dutch chemical business. Maximized start-up resources, management of resources, organized sales team for distribution of goods and services to customers. Created many line-item reviews with online and big box merchandisers: Amazon, Home Depot and Lowes. Organizing HAZMAT shipping, warehouse, and all logistical operations for B2B and B2C customers.
● Created sales and marketing programs.
● Worked with EPA for distribution in USA.
● Organized corporate support organizations including product and customer support services, branding, advertising, public relations, marketing research and relationship marketing. LORI WAITE
RELATED EXPERIENCE
BURY LANGUAGE SCHOOL
Bury St. Edmunds, UK
English Instructor (University ESL)
KITASATO UNIVERSITY / NONOUE ELEMENTARY SCHOOL
Misawa, Japan
English Instructor, ESL
ST VINCENT DE PAUL SOCIETY
Phoenix, AZ 85003
Youth and Young Adult Administrator / Employment coordinator EDUCATION
UTAH MEDIATION (May, 2022)
Basic Mediation Training
Family Mediation
NEBRASKA MEDIATION ASSOICATION, Omaha, Nebraska
Basic Mediation Training 4/21
Family Mediation 6/21
Mediating High Conflict Disputes 6/21
Nebraska Mediation Association – committee member 8/21 SCOTTSDALE COMMUNITY COLLEGE, Scottsdale, Arizona 85256 Partnership with The Center for Legal Studies
Paralegal and Legal Secretary Program Certification 8/04
(includes Paralegal I and Paralegal II)
ARIZONA STATE UNIVERSITY WEST, Phoenix, Arizona 85023 Bachelor Arts Degree - Communication Studies 6/00
Emphases: Linguistics; Organizational and Intercultural Minor: Bachelor of Science Global Business Studies 6/00 Emphases: Economics and Accounting
Interests:
Snow skiing, outdoor sports, culinary arts, gardening, mind-body wellness, philanthropy, equestrian, travel, strategy board games, reading/writing/editing books, USAF spouse
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