Customer Service Project Management

Meg B. Anderson

***** ******* ******* **** ************, NC 28078• 301-***-**** • ad5r32@r.postjobfree.com Objective

To obtain a challenging and rewarding position that offers opportunities to parlay sales/marketing, customer service, communication, and project management skills proven by 20+ years of successful employment.

Profile

High energy professional with exceptional interpersonal and communication skills Skilled to work independently as self- starter. A solid track record in consistently meeting and exceeding corporate goals and objectives. Flexible and versatile able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend age and cultural differences. Excellent team-building skills. Seven years of experience coordinating Sales and Marketing efforts

PROFESSIONAL EXPERIENCE

Communication

Communicate marketing and sale concepts to customer and residents using layman’s terms to facilitate understanding.

Prepare reports for sales and settlement programs. Customer Service/Marketing/Problem Solving

Coordinated all settlements and owners move-ins.

Coordinate all inspections by unit purchasers both pre and post settlement.

Worked in front-office operations and provide impeccable customer service:

Develop and implement strategic marketing plans. Create special promotions, and a variety of marketing and entertainment events. Marketing events resulted in large crowds and generated marketing tours for sales staff.

Organization

Assisted in the management and day-to-day operations of a 240-unit age restricted condominium community: o Facility sales, management, and maintenance. Follow the philosophy of can-do in getting things done for employer and community residents.

EMPLOYMENT HISTORY

ERC TODAY – Huntersville, NC- Executive Assistant July 2022 to Present

• Providing administrative assistance, such as writing and editing e-mails, rafting memos, and preparing communications on the President and Chief Executive Officer’s behalf.

• Decorated and furnished residential rental properties

• Maintaining comprehensive and accurate records.

• Performing minor accounting duties.

• Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary.

• Answering phone calls in a polite and professional manner.

• Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department.

• Managing the President and Chief Executive Officer’s calendar, including making appointments and prioritizing the most sensitive matters.

• Organizing all team events inside and outside of office (Monthly)

• Managing property tenants’ payments and supply needs

• Managed all office moves working with contractors

• Managing all Bank payments with tenant’s

• Inventory on all office supplies and kitchen

• Maintaining all incoming and outgoing mail

• Over saw all operations of office space

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MARCUS AND MILLICHAP – Bethesda, MD- Sales Office Assistant July 2019 to January 2020

Assisted in the marketing efforts for one of the most successful multifamily sales teams in Washington, DC, region including Northern Virginia, and Maryland.

Working with a team of eight agents assisting in property listings, under contracts, and closed transactions.

Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing. Coordinate title/ escrow, mortgage loan and appraisal processes. Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs.

Regularly update & maintain communication with clients, agents, title officer, lender etc. Input all necessary information into client database and transaction management systems. Submit all necessary documentation to Office Broker for file compliance.

Coordinate moving/possession schedules.

ASBURY Methodist Village; Gaithersburg, MD- Retirement Counselor June 2018 to June 2019

Active in the marketing efforts for 9one of the largest Continuing Care Retirement Communities in Maryland.

Developed prospects via walk-ins, telephone marketing, community marketing events, personal relationships, and resident referrals.

Meet with prospect and other family members for sales presentations, unit and community tours. Used positive sales and closing techniques.

Managed leads and strengthened customer relationships through follow up phone calls, emails, letters, and mailings.

Meant all individual sales and team sales goals. ELAINE KOCH REAL ESTATE – Gaithersburg-Potomac, MD – Marketing Assistant February 2015 to June 2018

Working with highly successful real estate company. Immediately recorded all telephone and in-person visits. Tour and assisted with listing opportunities. File the prospects guest cards and maintain accordingly.

Coordinate and lead administrative and transaction management. Created process to insure efficiency.

Create leasing and sales checklist. Coordinate and assemble marketing materials, brochures, and renderings. FOULGER-PRATT – The Perry; Rockville, MD – Leasing Professional August 2015 to January 2016

Greet prospects and qualify by covering all criteria, record all telephone and in-person visits on appropriate reports.

Demonstrated community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.

Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.

Monitored advertising effectiveness. Gathered information about market competition in the area and file.

Operate telephone, personal computer, Microsoft Office including Word and MS Outlook, CoreLogic, PSI, Yardi, and community software.

SOLUTIONS REAL ESTATE – Fox Hills Residences; Bethesda, MD Move in Coordinator/Marketing Assistant February 2013 to January 2015

Oversee all marketing efforts for the premiere condominium community of 240 units for active adults in Maryland. Develop and execute marketing plan.

Meet with prospect for initial presentations and community tours. Used assertive sales and closing techniques.

Managed database of leads and strengthened customer relationship through phone calls, emails, letters, and mailings.

Planned and executed all events in support of the marketing plan. Managed all creative technical and logistical elements to ensure event success.

SUNRISE SENIOR LIVING – Fox Hills Community; Bethesda, MD January 2006 to February 2013

Assisted in marketing efforts for the premiere condominium community for active adults in Maryland.

Meet with prospect for initial presentations and community tours.

Managed database of leads and strengthened customer relationship.

Planned and executed all events in support of marketing plan. Managed all creative technical and logistical elements to ensure event success.

EDUCATIONAL ACHIEVEMENTS

University of Maryland

• Emphasis in Business, including courses in marketing and finance.

• Additional courses and seminars to stay current with the real estate market

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