Customer Service Data Entry

Margarita Miranda

Franklin Park IL, ***** 847-***-**** **.******@*****.***

Work Experience

Customer Service Chicago Faucets, Des Plaines, IL (Seasonal Position) Sept. 2022 - Jan. 2023

● Resolved customer issues and complaints. Recommended sales of new or additional services or products

● Corresponded with customers regarding inquiries about accounts, products, services, and order status.

● Assisted with diagnosing product failures and troubleshooting installation issues.

● Ensured customers were updated on any changes in services, product discontinuance, and shipping.

● Oversaw vendor maintenance. Compiled data and distributed reports

● Maintained and updated customer information in SAP

● Identified website issues and implemented improvements.

● Authorized the process for orders and returns.

● Managed customers expedited and delivery requests with production. Export Office Agent DSV Air & Sea, Franklin Park, IL April 2022 - Sept. 2022

● Prepared paperwork to ensure freight was ready for transportation.

● Assigned work orders to warehouse agents for prompt completion.

● Communicated through emails in a prompt and professional manner.

● Collaborated with other departments and warehouses around the world.

● Verified pouches had correct information as needed to ensure shipments get on scheduled flights.

● Managed data entry investigated damaged shipments and lost claims. Ensured shipments met shipping standards. Administrative Manager – AP Village of Bensenville, Bensenville, IL (Temporary) Dec. 2021 - Feb. 2022

● Maintained payment of bills for the village on warrants as monthly

● Compiled warrant report for village hall meetings

● Verified all expense reports and credit card accounts before authorizing payments.

● Documented all journal entries for bank reconciliation.

● Evaluated credits for other departments.

AP Disbursements & Reporting Associate Pactiv Evergreen, Lake Forest, IL (Temporary) Sept. 2020 - Nov. 2021

● Presented timely and accurate preparation of cash forecast to Treasury.

● Initiated ACH, check and wire payments for US, Canada, and Mexico

● Verified payment inquiries, payment traces, voids/stop payment orders and reissue request.

● Resolved monthly bank reconciliation issues.

● Communicated with internal/external customers to resolve discrepancies.

● Monitored department mailboxes and responded as necessary.

● Oversaw vendor maintenance.

● Provided backup to Vendor Setup and Vendor Scanning roles in the department. Corporate Accounts Payable Utilities Incorporated, Northbrook, IL Jan. 2006 - Jan. 2020

● Performed data entry of A/P invoices.

● Processed A/P for multiple states.

● Reviewed and processed expense reports.

● Researched payment inquiries and provided copies of canceled checks as proof of payments.

● Communicated with vendors and regional staff.

● Maintained A/P reports, spreadsheets, and files.

● Compiled analysis of accounts as required.

● Assisted in running checks, processing utility invoices, and preparing uploads to be entered into the system for utility payments.

● Trained new hires as well as temps when needed.

Administrative Assistant Edward Fox Photography, Chicago, IL April 2000 - Jan. 2005

● Distributed incoming mail and posted payments to customer accounts.

● Assisted the Sales and Marketing Director with letters, invoicing, and other sales and marketing projects.

● Balanced the daily cash flow and postings.

● Monitored postings were on accurate accounts.

● Prepared bank reconciliation statements

Additional Skills

● Microsoft Word & Excel

● Strong written and verbal communication skills, Bilingual (Spanish) & Friendly, customer service focused. Education

Wilbur Wright College, Chicago IL

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