Administrative Assistant Sf Bay

Erin Castelan

SF Bay Area • 650-***-**** • ad5r13@r.postjobfree.com

Objective

Seeking an Administrative Assistant position to utilize my strong organizational and communication skills, attention to detail, and commitment to excellence to provide exceptional service while contributing to the success and growth of the company. SUMMARY

Dedicated and results-driven managing all aspects of professions with many years of experience in various industries. Proven track record of planning, tracking, and resolving difficult issues efficiently, and building positive relationships with clients. Possess strong problem-solving abilities, adaptability, and a customer-centric approach. Seeking to leverage my skills and experience to deliver outstanding service and contribute to the success of a dynamic team. PROFESSIONAL EXPERIENCE

Magnificent Murals SF Bay Area 1990 – 2020

Founder / CEO

• Successfully created and expanded business to Artistically Enlighten Environments through client outreach, addressing customer inquiries, and promptly advising and documenting service options.

• Met with clients to patiently discover their visions and desires to improve their environment; proactively drafting proposals, contracts, invoices and creating mock-ups to ensure full customer satisfaction.

• Setting up, preparing surfaces, painting, cleaning up, touching up details, and concluding when the customer agrees. Touch of Health SF Bay Area 1990 – 2020

Founder / CEO

• Created and managed a gentle, calm, therapeutic experience for massage clients by implementing a setting and manner of grace, kindness, and receptivity to offering caring touch with expertise and patience.

• Integrated my business into local chiropractic clinics, spas, and corporate events and operated as an off-site and in- house therapist that provided muscular and structural rebalancing for various needs of clients through contact.

• Expanded business via word-of-mouth client referrals, and public offers of chair massage demonstrations. RasterOps Sunnyvale, CA 1988 – 1990

Technical Support Engineer

• Managed a high volume of inbound calls, resolving an average of 90 inquiries per day, addressing customer inquiries and resolving issues in a timely manner.

• Investigated and resolved customer concerns regarding product quality, returned products and prompt repairs or replacements as well as prompt product delivery.

• Implemented proactive measures to prevent recurring issues and improve customer satisfaction. SuperMac Cupertino, CA 1987 – 1988

Technical Support Engineer

• Answered incoming calls, Created and cataloged repeating typical call issues in order to train new techs

• Contributed to the development of training materials and best practices for the customer support team.

• Provided exceptional customer service via phone, and live chat channels EDUCATION

• BFA Fine Art University of California, Santa Cruz Art / Behavior Sciences

• Non-Violent Communication Trainings and Classes Marshal Rosenberg

• Certified as a Mediator Foothill College, Marvin L. Schwartz, J.D.

• Certified in Basic Facilitation Peninsula Conflict Resolution Center, Katie Howard

• Effective Communication many weekend workshops level 1-4 Selwa Said, Monterey, CA

• Science of the Compassionate Mind class Stanford University, Kelly McGonigal PhD

• Authentic Relating classes and training Authentic Relating in Austin Texas with Sara Ness.

• The Art of Circling communication classes and training The Circling Institute, Berkeley CA, with Guy Sengstock, Jon Cotton & Korenna Reynard

1981 – 1983

1990 – 2019

1999 – 2001

2001 – 2002

2003 – 2012

2010 – 2011

2020 – 2021

2019 – 2024

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