Customer Service, Problem-solving, Communication, Time- Management

EDUCATION

PROFESSIONAL SUMMARY

SKILLS

JANAE BROWN

NASSAU, BAHAMAS 00000

267-***-**** *********.*****@*******.***

Bachelor of Science - Kinesiology

University of Central Florida // 4000 Central Florida Blvd Orlando Florida, 32816 // Expected in May 2025

3.2 GPA

Big Sister Little Sister Member

Associate of Arts - Liberal Arts/ General Studies

Valencia College // 701 N Econlockhatchee Trail Orlando Florida, 32825 // May 2023 4.0 GPA

Associates of Arts of General Studies Diploma

Phi Theta Kappa Sorority Member

Presidents List Honoree Fall 2023 semester

Presidents List Honoree Spring 2023 semester

Bachelor of Science - Biochemistry

University of The Bahamas // Nassau, Bahamas

GPA- 2.98

High School Diploma

Nassau Christian Schools // Nassau, Bahamas // May 2020 GPA- 2.16

High School Diploma

Member, Key Club

Member, Youth Empowerment Program

I am an eager, persistent individual seeking an employment opportunity that will allow me to capitalize on my job experience in the working field. A dependable and trustworthy person with a proven ability to quickly learn new concepts, and adapt to changing environments. Capable of working independently or as a part of a team and skilled in administrative responsibilities. Along with being equipped with excellent communication skills, both written and verbal, with a keen eye for detail. Customer Service Communication

WORK HISTORY

Data Entry Adaptability

Problem-Solving Time- Management

Critical Thinking Computer Literacy

Organizational Interpersonal

Ability to work under pressure

University of Central Florida Student Union

Event Services Associate // 4000 Central Florida Blvd Orlando Florida, 32816 // August 2023 to Current

Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.

Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Met and exceeded daily service quality and performance goals Setup and tore down events, including moving all furniture into event configurations VIP event setups

Coordinated Registered Student Organizations Events Life Medical Clinic

Receptionist // Nassau, Bahamas // July 2023 to August 2023 Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Kept clinical utensils, and patient rooms clean

Set up and helped the Gynecologist in clinical procedures, examinations, and vital signs monitoring

Confirmed appointments, communicated with clients, and updated client records. Bahamas Institute Of Financial Services

Data Entry // Nassau, Bahamas // July 2022 to July 2022 Created comprehensive Excel spreadsheets to organize datasets Entered data by inputting alphabetic and numeric information using established procedures Transferred data from hard copy formats into computer files and database systems Located and corrected data entry errors

Wrote Bank deposit slips

Processed online payments

Galleria Cinema

Concession Stand Worker // Nassau, Bahamas // July 2019 to August 2019 ADDITIONAL INFORMATION

HONORS

Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.

Increased sales by creating visually appealing displays for food items and promotional materials. Maintained a clean and organized workspace, ensuring a safe environment for both customers and staff members.

Assisted in inventory management, keeping track of stock levels and promptly ordering supplies as needed.

Blue Hill Road Clinic

Physician Assistant // Nassau, Bahamas // July 2018 to July 2018 Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring Cleaned, prepared, and maintained examination rooms and treatment areas Answered incoming calls from clients, forwarding them to the appropriate destinations Enhanced patient satisfaction through effective communication and empathetic bedside manner. Apex Awards

Receptionist // Nassau, Bahamas // July 2017 to July 2017 Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Took and placed customer's orders.

Phi Theta Kappa Sorority, Key Club, Youth Empowerment Program President's List Honoree, Fall 2021 and Spring 2023 semesters

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