Business Analyst Process

Professional Summary

Highly accomplished Business Analyst with extensive experience providing business solutions that enhance productivity improve quality, drive sustained business performance, and maximize revenue potential. Solid background in business/system analysis and long-range strategic planning, Skilled in leading teams of diverse backgrounds to make sound business decisions based on analyses of short-and long-term business needs. Able to take a large conceptual problem or project, break it into components, establish plans and a critical path, achieve incremental goals and deliver project on time and at or below budget.

HIGHILIGHTS OF QUALIFICATIONS

• Project Management

• Vendor Management

• Business Case Analysis

• Strategic Planning

• Information Technology

• Business Process Analysis

• Financial Management

• Performance Analysis

• Benefits Administration

• Data Management

• Industry / Market Research

• Risk Management

TECHNICAL EXPERTISE

Programming:

MS Access, MS SQL, Clearquest, SQL (Toad) and Winnrunner

Operating Systems:

MS-DOS, Windows 95, 98, 2000,2010 and XP, UNIX, Vista.

Suites/Software:

MS-Office, Visio, MS Project, MS Outlook, Lotus Notes, MS Word, PowerPoint, Adobe Acrobat, WBS (Work breakdown structure Pro) Rational Requisite Pro and Rational Rose, Unified Modeling Language (UML), Business Process Modeling Notation (BPMN), Jira and XML.

Application/Methodologies:

Agile Methodology, Waterfall Methodology, SDLC, Prince2 Methodology, Green Belt (Six Sigma), Rational Unified Process (RUP) and Project Management Methodology

RELATED EXPERIENCE

TD Bank – Currency

Business Analyst December 2021 – December 2023

As a Business System Analyst, I worked on the EOL (End of Life) and EOS (End of Support) Products for the enterprise.

Collaborated with different teams to monitor COTs and In-House products within the Enterprise

Meet with all end users to identify and recommend the industry best practice products needed for each team

Conducted touch point meetings to discuss all issues and concerns high-lighted by each stakeholder

Facilitated meetings with vendors to discuss each department needs e.g., Qualys

Delivered High-level requirements, Process flow diagrams, Detail requirements specifications, Context diagrams and Business Impact Assessment documents for all stakeholders.

Research and analyze all aspects of existing business practices/procedures and created net new process to reflect all recent changes

Documented and Managed business requirements and recommend sign-off

Collaborated with vendors to create comprehensive user stories

BMO – Treasury and Payment EFT

Business Analyst June 2021 – December 2021

As a Business Analyst, I worked on the EFT payment platform.

Supported and helped in facilitated meetings with different vendors

Prepared and developed comprehensive DRS, User Stories, Test Cases to capture all new and existing functionalities

Provided production support & maintenance to different lines of business within the bank

Worked on mainframe projects to enhance different working hubs

Collaborated closely with Senior Developers, Solution Architects and QA Leads

Eliciting and documenting complex business needs which helped in the development of AS IS and TO BE process flows and other artifacts

Work with different project managers to develop new project plans and see them through to completion

Documented and Managed business requirements and recommend sign-off

Managed multiple projects simultaneously with the utilizing project management process and methodologies using MS Project tools

Facilitate JAD sessions to ensure that the business requirements are captured

TD Bank – DIAMOND – Digital Identity Access Management On Demand

Business System Analyst July 2019 – June 2021

As a Business System Analyst, I worked on different components within the DIAMOND system.

Worked on various intakes to improve various process on the components that make up the DIAMOND platform e.g., ROC-FIS, AAG & ISIM

Worked on the DIAMOND Currency Phase 2 project with other partners in-order to bring the platform to an up-to-date business standard

Research and analyze all aspects of existing business practices and procedures on the ISIM platform with the vendor – IBM to bring a better understand to the existing platform

Communicate with heads of all departments about common frustrations, hindrances and other issues that interrupt their existing processes e.g., Business Banking etc

Prepared and developed comprehensive Requirement Packages, User Stories, Test Cases to capture all new and existing functionalities

Vendor management e.g. IBM. RSA etc.

Work with a project manager to develop new project plans and see them through to completion

Ability to succeed in variety of environments including small, medium, and large teams.

CIBC- Payment Process Solution

Business System Analyst January 2019 –June 2019 (Contact)

As a Business System Analyst, I participated in upgrading the banking payment system to a state-of-the-art solution.

Performed GAP and Risk analysis of existing system and evaluated benefits of new system.

Performed walkthroughs of detailed business requirements and supporting documents.

Reviewed application design documentation and participated in design walkthroughs.

Eliciting and documenting complex business needs which helped in the development of AS IS and TO BE process maps and other artifacts.

Participated in Due Diligence sessions to capture the Current state and Future state and did Gap analysis of both states through process modelling (UML & BPMN) and capturing detail requirements

TD Bank – TRMIS – Technology Risk Management and Information Security

Business Analyst July 2018 – December 2018

As a Business Analyst, I worked with various groups within TRMIS to improve and automated various processes.

Delivered High-level requirements, Process flow diagrams, Detail requirements specifications and Context diagrams.

Research and analyze all aspects of existing business practices and procedures

Communicate with heads of all departments about common frustrations, hindrances and other issues that interrupt their existing processes.

Performed GAP and Risk analysis of existing system and evaluated benefits of new system

Created test strategies, test cases, validations, defect recording and tracking, functional, integration, and business acceptance testing (BAT) documents.

Participated in Due Diligence sessions to capture the Current state and Future state and did Gap analysis of both states through process modelling (UML) and capturing detail requirements.

People skills with ability to gain the confidence and respect of all stakeholders.

Eliciting and documenting complex business needs which helped in the development of AS IS and TO BE process flows and other artifacts.

Created Requirement Package document based on business needs.

Vendor management e.g., CA & IBM.

Worked on different security platforms e.g., Cyber Ark, Diamond etc.

Performed walkthroughs of detailed business requirements and supporting documents.

Documented and Managed business requirements and recommend sign-off.

President’s Choice Bank

Business Analyst April 2017 – June 2018.

As a Business Analyst, I worked with the Core Project team on their TSYS MasterCard platform e.g., Call Center, Collections, Back Office, Chargeback etc.

Performed GAP and Risk analysis of existing system and evaluated benefits of new system.

Built comprehensive process flows to capture all functionalities

Facilitated requirement workshops, brainstorming sessions and Ad hoc meetings with all lines of business to determine the right product

Vendor management e.g. CAPCO, Carta, TSYS, etc.

Prepared and developed comprehensive BRD’s, User Stories, SOP to capture all new and existing functionalities.

Research and analyze all aspects of existing business practices and procedures

Worked on their digital platform and customer service portal to determine the most suitable vendor (vendor selection) for the project.

Documented and Managed business requirements and recommend sign-off.

Worked with vendors to create comprehensive user stories.

TD Bank – Workspace of the future and Wired Port Authentication

Business System Analyst March 2016 – April 2017.

Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.

Maintains system protocols by writing and updating procedures

Delivered High-level requirements, Process flow diagrams, Detail requirements specifications, Context diagrams and Business Impact Assessment documents for all stakeholders.

Develop methodology documents based on self-initiated interviews, diagrams, surveys and workflow analysis

Research and analyze all aspects of existing business practices and procedures

Communicate with heads of all departments about common frustrations, hindrances and other issues that interrupt their workflow

Implemented test strategy, plans, scripts, test certification, standardization of templates, build validations, defect recording and tracking, functional, regression, integration, and user acceptance testing of each software

Work with a project manager to develop new project plans and see them through to completion

Oversee the life cycle of changes to business systems and prepare detailed reports for executive management

Metrolinx (GO Transit & UP EXPRESS) Technology

Business Analyst August 2015 – March 2016.

As a Business Analyst, I worked with the GO and UP EXPRESS team on a new state of the art Enterprise Console platform application which was implemented throughout the company.

Prepared, researched, and developed comprehensive Business Cases for stakeholders

Identifying potential ROI `s on the GO operation; ensuring all KPI`s where measurable and beneficial to the company

Participated in Due Diligence sessions to capture the Current state and Future state and did Gap analysis of both states through process modelling (UML & BPMN) and capturing detail requirements.

Interpersonal skills with ability to gain the confidence and respect of all stakeholders.

Proven ability to work with all levels of management and the most senior of Subject Matter Experts

Ability to get buy-in to secure commitment on major projects and shared a roadmap to start the team on a motivated track

Delivered High-level requirements, Process flow diagrams, Detail requirements specifications, Context diagrams and Business Impact Assessment documents for all stakeholders

Conducted business analysis, project assessment and feasibility determination which showed the KPI and ROI of each innovation

Shadowed and worked firsthand with different user groups

Worked with QA team to design test plans and test cases for User Acceptance Testing

Developed Functional and Non-Functional requirements

Created Business Requirement document based on business needs

Facilitated Train the Trainer sessions.

CIBC- Enterprise Business Technical Transformation (IVR).

Business Analyst November 2014 – August 2015.

Eliciting and documenting complex business needs which helped in the development of AS IS and TO BE process maps and other artifacts

Supported the organization's initiative from requirements' standpoint, analyzed new initiatives and perform feasibility studies on various project requests arising due to business needs and market trends

Performed GAP and Risk analysis of existing system and evaluated benefits of new system

Made assessments on credit risk management and risk mitigation strategies

Defined the scope, mitigated scope creeps and generated strategies for implementing the solution

Documented and built the BRD with traceability to the project charter

Secured agreements on solution scope from all the stakeholders involved

Performed Impact analysis on the new solution being implemented

Worked with QA team to design test plans and test cases for User Acceptance Testing

Planned meetings and one-on-ones (shadowing) with SME to understand the process and capture the right requirements

Identified the key stakeholders, SMEs and other actors that would impact or be impacted by this initiative

Metrolinx (GO Transit) Business Transformation- Technology

Business System Analyst April 2014 – November 2014.

As a Business System Analyst, I worked with the business transformation team to develop and manage EOD’s (Equipment Operation Data) to produce new Paper tickets, new trips (through PRESTO) and the Topology of the system.

Acting as a liaison between the business transformation team and other LOB’s (lines of business) to identifying and translating high-level, conceptual user-requirements into specifications of business requirements to guide system development activities

Analyzing and developing test strategies and plans for the application of modern technologies, leading and/or participating in test planning and execution for multiple test phases

Highly capable individual with logistical, analytical, problem-solving, and interpersonal skills. Facilitating, leading, or participating in business process changes associated with system deployment

Identifying risks associated with the business and any potential impact on the GO operation; ensuring defects uncovered in test are recorded, summarized, and utilized in post project reviews to improve the development and test processes

Performed risk management and credit risk management on the current SPOC/Kiosk system (GO Transit Ticket Vending Machine)

Solved complex problems with innovative solutions while working with different LOB’s (Lines of business) to produce process diagrams and functional requirements

Ability to succeed in variety of environments including small, medium, and large teams

Managed data catalogue used for developing ride tickets

Maintained the data governance and lineage used to create new and update existing GO tickets

Strong data sourcing and data analysis experience through XML

Developed and captured process diagrams to give stakeholders a better understanding of the AS IS and TO BE of the existing and new platform

Bank of Montreal (BMO)-Operations

Business Analyst Dec 2011 – November 24th, 2013.

As a Business Analyst, I worked with the operations team to manage the project portfolio of the bank. I helped in the selections of projects and presented them to the executive team. Proven strategic thinking skills with excellent analytical, problem-solving, and decision-making skills.

Excellent verbal, oral, written communication skills, and presentation skills.

Exceptional interpersonal skills with ability to gain the confidence and respect of senior executives and proven ability to work with all levels of management, and the most senior of Subject Matter Experts.

Proven ability to communicate with and work with staff at every level of the organization.

Ability to work independently and organize workload with minimal direct supervision.

Documented and Managed business requirements and recommend sign-off.

Performed walkthroughs of detailed business requirements and supporting documents.

Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.

Captured and defined the Internal and External reporting for regulatory and compliance for all lines of business e.g., Capital Market and Corporate loans.

Bank of Montreal (BMO)-Capital Market

Business Analyst July 2010 – Jan. 2011(Contract)

As a Business Analyst, I took the responsibility of identifying new processes, finding gaps in existing processes, arranging training modules for new process development and implementation. In this aspect, I took the coordination and management of all activities throughout the organization. I engaged in various activities of the project like; information gathering, analyzing the information gathered, and documenting the functional or business requirements. As a Business Analyst, I worked on facilitating JAD sessions (Joint Application Development) and various Requirement Workshop sessions in a six-sigma process environment.

I also wrote test plans, test cases and test strategies of the business process or application for the implementation of Quicken and OLBB (Online business banking) in the Capital Market Sector in Bank of Montreal.

Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.

Collaborated with Sales and marketing team’s external ad agencies, a third-party technology distributor to facilitate communication for successful project launches.

Conducted business analysis, project assessment and feasibility determination.

Met with all developers and project stakeholders to lead a kickoff meeting. Defined and introduced the project, team members' roles and key deliverables. Mapped out timelines, milestones, communication processes, question and answer session.

Generated excitement and buy-in to secure commitment to project objectives and shared a group vision to start the team on a motivated track.

Creating data maps from the XML data in QFX into the DLC (Direct line Canada) XML data format.

Strong data sourcing and data analysis experience through SQL.

Prepared and developed comprehensive Business Cases for stakeholders.

Vendor Management: Consulted with the Quicken vendor to understand the product and relayed the client’s needs.

Delivered High-level requirements, Process flow diagrams, Detail requirements specifications, Context diagrams, BPMN diagrams and Business Impact Assessment documents.

Participated in Due Diligence sessions to capture the Current state and Future state and did Gap analysis of both states to produce a defined KPI for buying from the stakeholders.

Provided detailed definition of the future state (TO BE) processes.

Elicited the business rules for the future state (TO BE) processes.

Captured and defined the Internal and External reporting for regulatory and compliance.

CIBC- Mortgages, Credit Lines and Loans

Business Analyst July 2009 –June 2010 (Contract)

As a Business Analyst, I participated in various business operations, helped the organization to achieve cost-effective production with increased quality, efficiency, and satisfied customer service. Involved in documenting the business process by identifying the requirements and involved in finding the system requirements. Due to my wide knowledge in IRQ, I was also involved in user training of IRQ related to Business process and was responsible for implementing the same. Also, took an active part in data modeling and business modeling.

Developed detailed business requirements, use cases, print specifications, reports, user interface documents and system-to-system interface documents

Reviewed business requirements document and recommend sign-off.

Performed walkthroughs of detailed business requirements and supporting documents.

Consulted with technology to obtain necessary information in writing the detailed requirements documents.

Tracked stakeholders’ feedback and maintained issue log.

Reviewed application design documentation and participated in design walkthroughs.

Key Contributions:

Worked on the HST project to update the new tax rates to applicable products in the Mortgages systems.

Worked on Lending and Simplification Rule Rewrite for Mortgages, Loans and Lines of Credit with Basel l & ll and in-house Brule’s.

Reviewed and Created business rules based on new regulatory used to governed existing and new products for the bank.

CitiFinancial Canada

Business Analyst II May 2004 – June 2009

Worked as a Business Analyst for the design and development of a web-based user interface in-house financial transaction status system for CitiFinancial for collection on Mortgages, Loans and Credit Cards accounts. The system was designed to provide electronic real-time status on the transactions of clients required for internal employee use only. The design of the new system was required to be web based, user friendly, easily accessible by all internal staff, and accurate information regarding client information regarding their transactions. This was achieved by scheduling meetings with stakeholders, focus groups with end users and brainstorming sessions with the development team from technical architecture using RUP and UML through to UAT.

Documented the functional and non-functional use cases for system using UML notations and recommended the use of Rational Unified Process (RUP) model for development process.

Facilitate JAD sessions to ensure that the business requirements are captured.

Performed risk management and assessed risk elements associated with planning stages of in-house application development and worked with the Project Manager in preparing the project plan.

Managed multiple projects simultaneously with the utilizing project management process and methodologies using MS Project tools.

Prepared and researched all routings, letters, and background materials to understand and determine the appropriate response to ensure accuracy.

Interacted with business partners concerning project specifications, which resulted in increased satisfaction levels upon completion

Spearheaded process improvement initiatives, which significantly improved operation efficiency levels

Function as a single point of contact between Business Groups and IT.

CitiFinancial- Retail Service

Business Analyst I, April 2002-May 2004

Worked in the capacity of a Business Analyst involved in various business operations, assisted the organization to achieve cost-effective production with increased quality, efficiency, and satisfied customer service. Involved in documenting the business process by identifying the requirements and involved in finding the system requirements. User training of SAP related to Business process and was responsible for implementing the same. Also, took active part in data modeling and business modeling through the usage of UML and BPMN.

Documented the functional and non-functional requirements analysis with the use of screen shots and textual workflow analysis

Played a key role in training internal and external customers on application functionality

Detailed requirements documentation as Use Cases and UML diagrams including State charts, Class/Object diagrams, Activity and Collaboration diagrams using MS Visio.

Assisted in creating Project Plan for expanding application usage beyond commercial lending to investment banking and manufacturing industries.

Designed and implemented training of end-users based on JAD session results and user interviews.

Developed criteria matrix tool for defining project phases

Implemented test strategy, plans, scripts, test certification, standardization of templates, build validations, defect recording and tracking, functional, regression, integration, and user acceptance testing of software. Set conditions of testing of source code paths and coverage.

CitiFinancial- Retail Service

Business Analyst, April 2001-April 2002

Expanded Tester role to Business Analyst by building on testing skills. Interacted with client's front and back-office personnel to define business requirements and software usage worked closely with technical staff to validate business requirements and expectations. Tested new code implementations to expected results and cross-functionality occurrences. Requirements were implemented through the course of development, and I helped facilitate technical staff and clients for maturity of the Project Plan. Constant redefinition of feature and functionality boundaries were handled with open and accessible communication lines to managed development expectations and new business processes.

Education and Credentials

Green Belt Certification Schulich School of Business York University Toronto

Business Analyst Foundation and CBAP Prep Course at IIBS School Mississauga

CBAP Designation (In Progress).

Prince2 Foundation Certification Schulich School of Business York University Toronto

Prince2 Practitioner Certification Schulich School of Business York University Toronto Designation (In Progress).

Master Certificate in Business Analysis (MCBA) Schulich School of Business York University Toronto

Diploma in Business Administration Academy of Learning Career and Business Collage Toronto

Degree in History College of education Oyo.

IIBA Member.

IIBA Toronto Chapter Member.

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