Customer Service Claims Representative

Jamal Price

**** ******* *** ***** ***-*** Sugar Hill, GA 30518

Mobile Phone: 404-***-****

Email: *****.*****@*****.***

Experience

State Farm Insurance – Claims Specialist - Auto Injury Atlanta, GA 02/23 – Present

Handling of claims involving bodily injury and UM / UIM

Working with attorneys on injury claims that include lawsuits, demands & liens.

Using my knowledge of policies, procedures, laws, statutes, and insurance regulations to determine coverage, liability damages of injuries and property damage, National General– Claims-Inside Auto NG-ANLST III Winston-Salem, NC 02/23 – 12/23

Working claims from the beginning to close. Investigating claims to determine liability.

Managing a calendar of claims, diaries & activities. Setting up & managing rental reservations.

Drafting coverage letters, including reservation of rights and denial letters

Managing incoming and outgoing subrogation demands and authorizing payments. JNR Adjustment Company- Claims Representative Plymouth, MN 08/22 – 10/22

Understanding the fundamental principles of excavation machinery, tools and activities and using that knowledge to make accurate assessments of causation and nature of damages to subrogate against adverse parties.

Crawford & Company– Independent Adjuster Peachtree Corners, GA 02/22 – 01/23

Claim investigation, confirming coverage, determining liability, establishing damages, setting up estimates and repairs. Handling claim payments and resolution of claims without payments. Using customer service skills to negotiate with policyholders to settle claims Eberl Claims Service - Independent Adjuster Lakewood, CO 11/21 – 01 /23

Developing a plan of action to investigate claims to determine liability and to work claims from the beginning to close. Documenting information related to the claim and making decisions consistent with claim standards and state laws.

Education

A.I.U. (American Intercontinental University) Atlanta, GA 7/03 – 6/07

Attended classes towards a Bachelor’s Degree in Business Administration Skills

External Claims Representative, File Examiner, Investigating, Knowledge of insurance policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, damages of injuries (first & third party) and property damage. Organizational Skills, Customer Service Skills, Auto Claims Adjuster, Active Listening Skills, Energetic Work Attitude, Courteous Demeanor, Problem Solver, Proficient in Microsoft Office, Communication Skills, 45 WPM Typing Speed, Data Entry