Customer Service Bonita Springs
Resume:
Ashley Bolze
Naples, FL *****
ad5qx8@r.postjobfree.com
Customer Service
Scheduling
Pre-Certification
Willing to relocate to: Rogers, AR
Authorized to work in the US for any employer
Work Experience
Lead Teacher
Bonita Springs YMCA Suwyn Early Learning Academy - Bonita Springs, FL May 2023 to Present
Client Care Advocate
Brown & Brown Insurance - Naples, FL
January 2022 to February 2023
I worked with employee benefits. I would receive enrollment requests, enrollment change requests and enrollment end requests from employees at my designated 120 clients, and I would make necessary changes and enrollments, submit special exception requests, verify coverage and send ID cards and confirmation to the employers and employees. I worked with Florida Blue, UHC, Cigna, Aetna, TransAmerica, Employee Navigator, Humana, etc.
I left this job to go on maternity leave. I had permission prior to my leave, to work from home for the first few weeks upon returning to work. When it was time to return, they had changed their minds about my working from home when I did not have childcare yet, which led me to seek other employment. Maintenance Coordinator
Aadvisor Rentals Inc - Naples, FL
August 2020 to November 2021
I coordinate maintenance between owners, vendors and tenants for our managed properties. I follow up on scheduled service calls, confirming they have been finished and billed accordingly. The owner's if the company sold, and the company is no longer. That is why I left. Lead Daycare Teacher
Stars & Stripes Learning Center - Marco Island, FL October 2018 to August 2020
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Organized and led activities to promote physical, mental and social development. Taught children foundational skills such as colors, shapes and letters. Implemented hands-on, play-based strategies such as games and crafts for experiential learning. Controlled classroom environments with clearly outlined rules and positive reinforcement techniques. Established indoor and outdoor safe play environments for toddler-age children. Maintained daily records of individual activities, behaviors, meals and naps. Enhanced sensory abilities by giving children access to numerous textures and shapes. Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
Encouraged early literacy through read-aloud time and alphabet games. Planned and implemented educational programs for up to 8 children. Hair/Nail stylist
Salon and Spa Botanica - Marco Island, FL
December 2017 to December 2018
Hostess/ Server
Little Bar & Restaurant - Goodland, FL
January 2015 to March 2017
Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as Cashier and Customer Service
AAA Parking - Marco Island, FL
December 2013 to August 2015
Valet for JW Marco Island Marriott Hotel.
Provided exceptional customer service, in person and on the phone Greeted many, many guests, including VIPs
Data Entry
Multi-line phone answering service
transferring of calls
Key storage
CNA - Certified Nursing Assistant
Aldersgate Village - Topeka, KS
October 2008 to August 2010
Education
Technical College in Cosmetology
Lorenzo Walker Technical School - Naples, FL
May 2015
High school diploma
Topeka High School - Topeka, KS
May 2010
Technical College-HHA&CNA in Nursing
Washburn Institute of Technology, formerly known as KATS - Topeka, KS December 2008
Skills
• NextGen EHR and EMR(hospital programs)
• Presentations
• Window
NT
• Window XT
• Word-perfect
• Lotus
Notes
• Outlook
• Extensive Internet
Research Training
• MS Excel
• MS
Word
• MS Access
• PowerPoint
• Quattro Pro
• Adobe (both read and write)
• 10 key
• Hair Styling
• Toddler Care
• Communication skills
• Organizational skills
• Microsoft Office
• Customer service
• Microsoft Excel
• Microsoft Word
• Typing
• Cash register
• Medical terminology
• Serving
• Hospital experience
• Leadership
• Vital signs
• Childcare
• Restaurant experience
• Teaching
• POS
Certifications and Licenses
CPR Certification
First Aid Certification
Cosmetology License
Driver's License
AED Certification
Assessments
Home health aide skills — Proficient
August 2020
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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