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Customer Service Bonita Springs

May 16, 2024

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Ashley Bolze

Naples, FL *****


Customer Service



Willing to relocate to: Rogers, AR

Authorized to work in the US for any employer

Work Experience

Lead Teacher

Bonita Springs YMCA Suwyn Early Learning Academy - Bonita Springs, FL May 2023 to Present

Client Care Advocate

Brown & Brown Insurance - Naples, FL

January 2022 to February 2023

I worked with employee benefits. I would receive enrollment requests, enrollment change requests and enrollment end requests from employees at my designated 120 clients, and I would make necessary changes and enrollments, submit special exception requests, verify coverage and send ID cards and confirmation to the employers and employees. I worked with Florida Blue, UHC, Cigna, Aetna, TransAmerica, Employee Navigator, Humana, etc.

I left this job to go on maternity leave. I had permission prior to my leave, to work from home for the first few weeks upon returning to work. When it was time to return, they had changed their minds about my working from home when I did not have childcare yet, which led me to seek other employment. Maintenance Coordinator

Aadvisor Rentals Inc - Naples, FL

August 2020 to November 2021

I coordinate maintenance between owners, vendors and tenants for our managed properties. I follow up on scheduled service calls, confirming they have been finished and billed accordingly. The owner's if the company sold, and the company is no longer. That is why I left. Lead Daycare Teacher

Stars & Stripes Learning Center - Marco Island, FL October 2018 to August 2020

Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.

Organized and led activities to promote physical, mental and social development. Taught children foundational skills such as colors, shapes and letters. Implemented hands-on, play-based strategies such as games and crafts for experiential learning. Controlled classroom environments with clearly outlined rules and positive reinforcement techniques. Established indoor and outdoor safe play environments for toddler-age children. Maintained daily records of individual activities, behaviors, meals and naps. Enhanced sensory abilities by giving children access to numerous textures and shapes. Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.

Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.

Encouraged early literacy through read-aloud time and alphabet games. Planned and implemented educational programs for up to 8 children. Hair/Nail stylist

Salon and Spa Botanica - Marco Island, FL

December 2017 to December 2018

Hostess/ Server

Little Bar & Restaurant - Goodland, FL

January 2015 to March 2017

Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

Educated guests on daily specials and menu offerings such as Cashier and Customer Service

AAA Parking - Marco Island, FL

December 2013 to August 2015

Valet for JW Marco Island Marriott Hotel.

Provided exceptional customer service, in person and on the phone Greeted many, many guests, including VIPs

Data Entry

Multi-line phone answering service

transferring of calls

Key storage

CNA - Certified Nursing Assistant

Aldersgate Village - Topeka, KS

October 2008 to August 2010


Technical College in Cosmetology

Lorenzo Walker Technical School - Naples, FL

May 2015

High school diploma

Topeka High School - Topeka, KS

May 2010

Technical College-HHA&CNA in Nursing

Washburn Institute of Technology, formerly known as KATS - Topeka, KS December 2008


• NextGen EHR and EMR(hospital programs)

• Presentations

• Window


• Window XT

• Word-perfect

• Lotus


• Outlook

• Extensive Internet

Research Training

• MS Excel

• MS


• MS Access

• PowerPoint

• Quattro Pro

• Adobe (both read and write)

• 10 key

• Hair Styling

• Toddler Care

• Communication skills

• Organizational skills

• Microsoft Office

• Customer service

• Microsoft Excel

• Microsoft Word

• Typing

• Cash register

• Medical terminology

• Serving

• Hospital experience

• Leadership

• Vital signs

• Childcare

• Restaurant experience

• Teaching


Certifications and Licenses

CPR Certification

First Aid Certification

Cosmetology License

Driver's License

AED Certification


Home health aide skills — Proficient

August 2020

Providing care to patients in a home setting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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