Customer service, register operating, handling cash, data entry, stock

Jasmine Nicole Adams

**** ******** ******

Memphis, Tennessee, 38116

901-***-**** ad5qwp@r.postjobfree.com

OBJECTIVE

To become a part of a company, in which I can utilize my outstanding worth ethic and knowledge, as well as increasing my skill set to better serve the company and the clients/customers.

SKILLS

●Dedicated hard worker

●68 WPM, computer literacy and software skills

●Work well under pressure

●Reliable and punctual

●Familiar with Hospital settings, patient care areas, HIPPA

●Familiar with Word, Excel, PowerPoint and Windows XP

●Fax, copy, printer, scanner machines

EDUCATION/ CERTIFICATION

ICDC College, Sepulveda, CA 09/14 – 05/15 • Associate degree in Occupational Studied-Healthcare Management, GPA 3.8

Hillcrest High School, Memphis, TN 08/07 – 05/11 • Received High School

Diploma, FBLA president, DECCA vice-president, Volunteer Memphis Food Bank & Girl and Boys Club

Certifications

THDA Housing Counseling Certification

Grant Writing Certification from Southwest Tennessee Community College

Internal Revenue Service-Memphis, TN Account Management CSR Wages & Investment

06/2023-Current

Individually, or as a team member, plans and conducts examinations using extensive and specialized knowledge of accounting techniques, practices, and investigative audit techniques to examine and resolve various tax issues of individuals and business organizations that may include extensive subsidiaries with operations of national and/or international scope.

Evaluate the priority issues identified as part of the central classification process and provide feedback regarding issues throughout the examination process. Based on the feedback discussions, adjusts the scope of the examination by expanding or contracting the issues. May serve as a member of a classification team responsible for the identification of priority issues for examination.

Works in partnership with the Senior Revenue Agent in developing significant tax compliance issues, by collaborating with appropriate practice areas, examiners, Counsel, Appeals, and other specialists to leverage and expand complex issue expertise and ensure consistent application and interpretation of tax law.

Confers with taxpayers or their representatives to explain the accounting and other issues involved, the applicability of pertinent tax laws and regulations, and proposed adjustments. Considers collectability of potential tax deficiencies at all stages of the examination. Solicits payment and coordinates uncollected deficiency agreement when appropriate.

Participates in the development and delivery of training programs, on the job training, technical guidance, work practices, and audit tools for other examiners, counsel attorneys, appeals officers, and/or specialists.

Nickey Warehouse-Memphis, TN 09/2022-Current Customer Service Representative

●Utilize SAP software system daily

●Printing 1000s of labels for shipments, assorting according to packet slips and pick tickets for warehouse laborers

●Controlled the wave of orders received by the warehouse to keep a consistent flow according to the workload.

●Enter each D-NOTE number into LIVE database spreadsheet

●Answer incoming calls, transfer/direct calls to the correct departments.

●Fix problem orders and reprinting of documents.

●Stamping and formatting paperwork to comply with each customer's request.

●Thoroughly examine pick tickets, packing documents, masterbills, and bill of lading forms to assure all shipment #s and material #s match.

●Follow all special shipping requests by customers for each load.

●Became knowledgeable of various GHS labels, add labels, and address labels for national and international loads.

●Assist with entering loads in Camelot system

●Tracking loads upon request

●Separating LTL/Truckload orders from CAC/CPU orders to assure all truckloads are being

shipped out promptly and cup/cac orders are ready for customer pick up.

●Filing paperwork, Scanning documents into the system, replying and communicating with other colleagues and clients via Microsoft Email

Gastro One Medical Center- Germantown, TN 08/2021-05/2022 Phone Operator, PC, Call Center

•Operates the multi-line telephone system to answer, Screen and forward calls in a high volume phone environment.

•Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments by telephone.

•Verify &/or enter all patient demographic information in the computer system. • Check for necessary referrals.

•Comforts patients by anticipating patient’s anxieties; answering patients’ questions. • Receives incoming calls from patients and referring clinics and schedule office visits and procedure appointments.

•Relays messages/tasks via electronic health record, refill requests, etc. to the clinic staff for handling and in turn relay messages from the clinical staff to the patients.

•Provide information regarding inquiries in a professional manner.

•Maintains operations by following policies and procedures, reporting needed changes. • Consistently demonstrates ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary.

•Organize job functions and work area to be able to effectively complete varied assignments within established time frames.

Promise Development Corporation-Memphis, TN 01/2018-07/2021 Property Manager

●providing Customer Service to residents/clients

●Updating rent logs/rent rolls/lease renewals

●Entering data into system for records

●Filing, Copying, Faxing, and Scanning

●answering telephones & transferring calls● replying to email and voice messages

●Processing payments, submitting invoices

●Processing maintenance requests, troubleshooting & solving tenant issues,etc.

● Annual Inspection on units in Tipton, Lauderdale, Shelby County

Anserfone Call Center- Bartlett, TN 03/2017-04/2018 Customer Service Representative

•Answer calls for over 500 companies throughout the country

•Typing detailed messages to submit to companies from various customers and partners.

• Maintaining a professional voice, as well as be informative as to various products and resources

•Assisting with placing orders

•Troubleshooting maintenance requests for apartment complexes

•Submitting messages for various hospitals, Pharmacies, major/minor businesses including (Methodist, Regional One, Minor Meds) setting appointments for patients • Transferring calls to the appropriate departments

St. Jude Children's Research Hospital – Memphis, TN 12/2014 – 02/2017 Attendant

●Trained upon request

●familiarizing the proper chemicals needed to sanitize certain areas within the hospital

● Utilized proper PPE

●5 step cleaning to reduce the spread of germs, viruses, and diseases

Le Bonheur Children's Hospital- Memphis, TN 09/2013 06/2014 Attendant ● Cleaned Discharged rooms.

●maintained a positive attitude for patient satisfaction.

●Stocked Closets and Carts

●utilized the 5-step protocol to sanitize and prepare discharged room for the next available patient.

Macy's Bloomingdale- Memphis, TN 11/2012-08/2013 Sales Associate

•Operated cash register.

•Provided customer service to make sure customers’ needs were always supplied. • Used online catalogs to help get customers what they want even if we did not have it in the store.

Priority Taxes- Memphis, TN 11/2011-04/2014 Office Assistant

•Answered phones & set appointments.

• Used Copy, fax, scanner, printer machines

•Filed paperwork in cabinets

•Data entry, using Microsoft & Excel

REFERENCES AVAILABLE UPON REQUEST

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