Knowledge Management Systems Specialist

LINDA Colorado Springs CO WANKOW

ad5qw9@r.postjobfree.com / 703-***-****

SUMMARY

Experienced SharePoint and Knowledge Management professional with a demonstrated history of designing and implementing effective SharePoint solutions to optimize organizational knowledge sharing and collaboration. Skilled in developing information architecture and taxonomy structures that enhance content management and retrieval efficiency. Proficient in leveraging SharePoint functionalities to automate workflows and streamline business processes, resulting in improved team productivity. Strong track record of developing and delivering training programs to promote user adoption and maximize platform utilization. Committed to driving impactful knowledge management initiatives that empower teams and optimize operational effectiveness. Seeking a role to apply expertise in knowledge management within a dynamic organization focused on leveraging technology for strategic advantage. SKILLS

Production Planning and Scheduling

Lean Manufacturing Principles

Process Optimization

Inventory Management

Quality Control and Assurance

Supply Chain Coordination

Team Leadership and Development

Budget Management

Continuous Improvement Initiatives

Cross-functional Collaboration

Project Management

Equipment Maintenance and Troubleshooting

Regulatory Compliance

Root Cause Analysis

Workplace Safety Standards

Strategic Decision Making

EXPERIENCE

Knowledge Systems Specialist / Halvik Corp 08/2023 - Current Supported Joint Staff Directorate for over a year as the sole Knowledge Systems Specialist, ensuring continuity of critical electronic information for SOCNORTH.

Designed and implemented a new user-friendly Home/Splash page for SOCNORTH, enhancing accessibility and visual appeal. Established and managed Joint Staff websites across classified and unclassified networks using Microsoft Office 0365 and SharePoint 2016 platforms.

Administered SharePoint permissions on both classified and unclassified networks, aligning access with relevant security protocols.

Responded to customer feedback by rebuilding the Joint Staff Directorate Awards and Promotions website, incorporating suggested enhancements and recommendations.

Systems Specialist I / LinQuest 03/2021 - 08/2023

Developed Standard Operating Procedures (SOPs) to establish clear guidelines for building and managing USSPACECOM websites, ensuring consistency and adherence to standards. Utilized SharePoint 2013, C#, JavaScript, and HTML to construct and oversee Joint Staff websites across both Unclassified and Classified networks.

Managed SharePoint permissions for customers on both network classifications, ensuring appropriate access levels were maintained.

Engaged with Military and Civilian Chain-of-Command meetings to support customer missions and communicate initiatives essential for their operational success.

Provided tailored online SharePoint training to Joint Staff customers, followed by granting necessary permissions to facilitate their utilization of the JDIRs website.

Senior Knowledge Engineer / MYMIC 12/2018 - 03/2021 Developed and managed Joint Staff websites across Unclassified and Classified networks using SharePoint 2010/2013, C#, JavaScript, and HTML, while administering SharePoint permissions to customers. Customized SharePoint workflows using SharePoint Designer 2013 and out-of-the-box SharePoint tools to tailor websites according to specific requirements.

Conducted comprehensive cleanup of SharePoint permissions on over 500 unclassified websites, in preparation for migration from SharePoint 2013 to 2016.

Collaborated with customers to understand their needs, gather relevant information, and offer recommendations for the construction of their SharePoint websites.

Established Standard Operating Procedures (SOPs) and delivered training sessions to customers, facilitating their understanding of website design principles for effective utilization. Knowledge Engineer / Apex Systems 05/2018 - 12/2018 LW

Designed and managed Joint Staff websites using SharePoint 2010/2013, integrating C#, JavaScript, and HTML to enhance functionality and user experience across Unclassified and Classified networks. Developed and implemented customized SharePoint workflows using SharePoint Designer 2013, resulting in streamlined processes and improved efficiency to meet specific project requirements. Led a comprehensive SharePoint permissions cleanup initiative for over 500 unclassified websites, ensuring compliance and readiness for migration from SharePoint 2013 to 2016. Collaborated with stakeholders to gather insights and assess logistical needs, providing tailored recommendations for the development and enhancement of SharePoint websites to align with customer objectives. Established Standard Operating Procedures (SOPs) and conducted training sessions to empower customers with proficient SharePoint website design principles, fostering user adoption and efficiency. Webmaster / Veterans Enterprise Technology Solutions (VETS) Inc. 01/2017 - 05/2018 Completed Microsoft Azure Cloud Training to aid Farm Administrators during the SharePoint 2013 migration to the Cloud for HQDA ODCS.

Established a Global administrative account and managed Privileged Identity Management (PIM) and user roles through Azure Portal Active Directory, ensuring streamlined access control. Implemented a DoD SNAP account to enable Microsoft Team monitoring of authentication, access controls, and data on Army Cloud websites.

Maintained HQDA ODCS and Army G-2 websites using SharePoint 2007/2010/2013, incorporating C#, JavaScript, HTML, and SQL Server 2008/2012 R2.

Developed Standard Operating Procedures (SOPs) and provided training to customers on SharePoint website design before and after transitioning to the Cloud (Unclassified Network only), ensuring smooth adaptation and proficiency. Webmaster / LEIDOS 10/2016 - 01/2017

Delivered SharePoint Support to NGA Front Office and NGA Operations Center (NOC), overseeing the maintenance and construction of over 100 internal and external websites utilizing SharePoint 2010/2013 workflows and native tools. Maintained regular communication with customers, meeting weekly or as needed to ensure the currency and relevance of their websites.

Collaborated closely with the designated Graphics Team to guarantee the provision of high-quality graphics for customer websites, enhancing visual appeal and professionalism.

Provided administrative assistance to the Director of Front Office and NOC through the utilization of out-of-the-box SharePoint tools, streamlining operational processes.

Designed and implemented a SharePoint workflow to automate personnel check-in/check-out procedures for NGA Front Office and NOC staff, increasing efficiency and accuracy in administrative tasks. Webmaster / Veterans Enterprise Technology Solutions (VETS) Inc. 01/2014 - 10/2016 Managed HQDA ODCS and Army G-2 Websites using SharePoint 2007/2010/2013, employing C#, JavaScript, HTML, and SQL Server 2008 R2 for optimal performance and functionality. Developed Standard Operating Procedures (SOPs) and conducted training sessions for customers, enhancing their proficiency in SharePoint website design and maintenance.

Ensured consistent 'Look and Feel' across all Internal and External websites on both Unclassified and Classified networks, maintaining a professional and cohesive online presence. Provided exceptional and punctual customer support, meeting deadlines and fulfilling requirements promptly. Implemented a Standard Software Development and Maintenance Process, updating the Web Services Manual with SOPs, workflows, server information, and briefings to ensure current job and software requirements were met. Web Developer / XCELLENT TECHNOLOGY SOLUTIONS (XTS) INC. 06/2013 - 12/2013 Developed the Management and Execution Tracker (MET) web-based application for the Analysis Directorate, NCE, employing Cold Fusion and SQL Developer, enhancing operational efficiency. Managed the migration of development code to the live server via FTP, ensuring seamless deployment after rigorous testing on the development server.

Implemented updates to individual development environments using Apache SVN, fostering a streamlined and collaborative development process.

Utilized the Eclipse Editor within a dedicated Development Environment, optimizing code development and maintenance workflows.

Conducted thorough testing and troubleshooting of website functionality, collaborating with the Web Team to enhance travel, training, conference, supply, and budget processes integrated into the website, providing a more efficient tool for customers and ensuring consistency across the Analysis Directorate. Web Developer / XCELLENT TECHNOLOGY SOLUTIONS (XTS) INC. 03/2013 - 06/2013 Developed a streamlined and user-friendly website for the NGA Pentagon Defense Department within a Unified Web Presence framework using SharePoint 2007.

Successfully integrated existing database and Cold Fusion website data into the SharePoint platform, ensuring seamless data migration and accessibility.

Implemented RSS Feeds from Cold Fusion to ensure compatibility with the SharePoint website, enhancing information dissemination capabilities.

Proactively managed and kept the NGA Pentagon Defense Department website up-to-date using Cold Fusion and Oracle/SQL Developer, ensuring accurate and relevant content. Conducted regular meetings with stakeholders to understand requirements, gather feedback, and optimize the SharePoint website for improved user experience and functionality.

SharePoint Analyst / LOCKHEED MARTIN 12/2012 - 03/2013 Spearheaded SharePoint support for the Joint Improvised Explosive Device Defeat Organization (JIEDDO) Team, gathering requirements and implementing Enterprise Metadata Security Term Store, resulting in streamlined access control and enhanced data organization.

Facilitated collaboration with team members and stakeholders to gather comprehensive requirements and metadata for SharePoint sites, conducting customer interviews that directly informed site development and usability. Played a key role in testing beta SharePoint sites, providing critical feedback to the Team Lead that significantly improved site functionality and user experience.

Updated and maintained JEMS (Joint Emergent Operational Need Material Solution) Software requirements and associated documents, contributing to the successful rebuilding of an outdated classified software system, ensuring compliance with security protocols.

Developed static and reusable workflows for processes on both classified and non-classified networks, optimizing efficiency and readiness for the launch of the new JIEDDO SharePoint site. Webmaster/Web Developer / LOCKHEED MARTIN 09/2009 - 12/2012 Successfully migrated and integrated over 600 web pages, documents, and images from the outdated NGA Human Development

(HD) website to Joomla Content Management System, achieving a fresh and uniform look while enhancing user experience. Developed a comprehensive Master Excel Spreadsheet to catalog all migrated documents on the Joomla HD Website, improving document organization and accessibility.

Created Standard Operating Procedures (SOPs) and Training Scenarios for Content Managers, facilitating efficient training on Joomla functionalities and empowering users to maintain and update their websites independently. Led the migration of the HD Website from an Unclassified to Classified Network System using phpMyAdmin, ensuring compliance with security protocols and reflecting timely updates across networks. Stepped up as Acting Lead Web Developer during the absence of the senior developer, successfully overseeing a team of junior developers and ensuring tasks were completed to meet customer requirements and satisfaction. UNITED STATES NAVY RESERVE 10/1999 - 01/2010

Spearheaded knowledge management initiatives at the Naval Reconnaissance Office (NRO) in Chantilly, VA, optimizing information sharing and collaboration within the organization. Implemented SharePoint-based solutions to centralize and streamline critical data and resources, enhancing operational efficiency and decision-making processes.

Provided comprehensive training and support to NRO personnel on SharePoint functionalities, empowering them to effectively utilize the platform for knowledge dissemination and retrieval. Contributed to the development of standardized procedures and protocols for information management, ensuring consistency and accuracy across diverse operational units.

Transitioned seamlessly from military service to retirement in January 2010, leaving a lasting legacy of improved knowledge management practices and capabilities within the organization. Webmaster/Web Developer / LOCKHEED MARTIN 03/2008 - 09/2009 Provided comprehensive web and technical support to over 100 customers, maintaining and enhancing the Defense Prisoner of War/Missing Personnel Office (DPMO) Intranet Site using Photoshop CS3 and Dreamweaver 8. Streamlined information dissemination by updating statistical data and posting news releases on POW/MIAs promptly after confirmation of status, ensuring timely and accurate updates for families and stakeholders. Improved customer satisfaction and engagement by delivering updated information to families worldwide, ensuring clarity and transparency regarding POW/MIA status.

Collaborated effectively with Public Affairs Officers to assess website progress, discuss required changes, and implement enhancements aligned with organizational goals.

Implemented creative solutions to enhance web page design and functionality, resulting in improved user experience and accessibility for local and global customers.

Systems Analyst IV / BAE CORPORATION 08/2006 - 03/2008 Led a web environment transformation within the FBI's Technical Operations Coordination Unit (TOCU), overseeing web page maintenance, content management, and custom report development using SQL Server Enterprise Manager, ColdFusion, and DreamWeaver 8.

Elevated to TOCU Website Project Lead following a departmental reorganization, driving the successful launch of a user-friendly and interactive website.

Cultivated strong relationships with stakeholders to align web initiatives with organizational objectives, resulting in increased user satisfaction and engagement.

Proactively addressed customer needs by providing timely and tailored web support, ensuring seamless user experiences across multiple teams.

Collaborated closely with stakeholders in bi-weekly meetings to gather feedback, discuss enhancements, and track progress, fostering continuous improvement and innovation in website development efforts. Web Developer / VANDYKE TECHNOLOGIES GROUP 10/2005 - 08/2006 Redesigned the logo for the Office of Resource Management Office (ORMS), CIA, providing a fresh and modern look that aligned with the department's renaming initiative.

Collaborated with in-house graphics personnel to implement logo redesign, ensuring consistent branding and visual identity across communications.

Supported ORMS Division Chiefs by creating impactful graphics for PowerPoint presentations and brochures distributed during training sessions, enhancing communication effectiveness. Actively volunteered to provide graphics and promotional materials for company and CIA events, contributing to successful event advertising and engagement.

Demonstrated commitment to enhancing organizational visibility and communication through proactive involvement in graphics support initiatives.

Software Engineer / IDS/TITAN/L-3 09/2004 - 10/2005 Assumed interim supervisory role, overseeing the timely delivery of monthly and quarterly reports to over 50 on-site customers, utilizing Oracle and UNIX-based servers for efficient data management. Enhanced accessibility and security by ensuring reports were seamlessly accessible on both classified and non-classified desktop computers, optimizing user experience and data integrity. Successfully upgraded the Foreign Broadcast Information Service (FBIS) unclassified server to ColdFusionMX 6.1, enhancing performance and functionality of critical systems. Demonstrated accountability and transparency through active participation in Control Gates/Processes, presenting project documentation for approval by Senior Management and Technical Support at key stages of project progression. Collaborated with CIA Library Webmaster to develop an Open Source Acquisition Center (OSAC) webpage, leveraging HTML, Dreamweaver, Flash, Java, and Fireworks to create dynamic and engaging content, fostering enhanced user engagement and information dissemination.

Senior Analyst / RESOURCE CONSULTANTS, INC 01/2002 - 09/2004 Provided technical support to Department of the Army Headquarters units, including Central United States Registries (CUSR) and the Office of the General Counsel (OGC) at the Pentagon, Washington D.C. Utilized Hummingbird 5.1 Data-Management System (DMS) to digitize, transfer, and catalog official NATO Classified documents, facilitating the creation of a digital database accessible to nationwide NATO Offices. Conducted routine database maintenance tasks, including daily and weekly backups on DMS, and utilized SQL statements for data manipulation and troubleshooting.

Managed and updated end-user privileges on DMS, ensuring access was granted on a 'need-to-know' basis to maintain security protocols.

Implemented paperless document management for OGC by scanning and uploading client documents to DMS, and created CD-ROMs with indexed documents for easy access.

Administrative Assistant, Common Access Card (CAC) Project / RESOURCE CONSULTANTS, INC 07/2001 - 01/2002 Provided daily administrative support to the CAC Support Office, CAC Operators in the field, and Government clients Provided daily professional customer service via phone and fax to a minimum of 25 CAC Operators at Army Installations nationwide to include pay concerns and problems that needed to be addressed by RCI Headquarters (HQ) Prepared briefings and information papers, correspondence, meeting minutes, and other materials/metrics regarding CAC implementation

Performed all hiring related tasks to hiring and reporting to duty and security clearance processing Updated and maintained installation roster of key POCs (Adjutant Generals, Identification Card Section Chiefs, Army Career and Alumni Personnel Contract Installation Managers) Coordinating with Budget Analyst information to develop and maintain an RCI/CAC personnel information database with charts to track the status and progress of on- and off-site employees on a regular basis

Senior Analyst / RESOURCE CONSULTANTS, INC 01/2001 - 07/2001 Enhanced administrative support for the Human Resources System of Systems Architecture (HR-SOSA) Department at the Hoffman Building in Alexandria, VA, facilitating efficient operations for Army Officer, Contractor, and Government personnel. Developed and updated professional PowerPoint presentations for conferences and internal training sessions, contributing to effective communication and knowledge dissemination within the organization. Provided critical courier services for classified documents, ensuring secure and timely delivery, and served as a backup for the in-house Common Access Card (CAC) operator during their absence. Spearheaded the creation of a user-friendly Human Resources web page on an intranet Army website using Flash, Fireworks, HTML, and Front Page, improving access to essential information and resources for Army Systems of System Human Resource

(SOSA) initiatives.

Collaborated closely with technical leads to input SQL code for various web projects, contributing to the development and maintenance of web applications, and assisted in web server maintenance and backups to ensure optimal performance and data integrity.

Administrative Assistant / BOOZ Allen and Hamilton 10/1999 - 01/2001 Developed an intranet 'Hotel and Conference' webpage using Front Page, facilitating convenient access for BAH employees and visiting personnel conducting business within the Continental United States (CONUS). Established a user-friendly interface and navigation system for the webpage, enhancing usability and accessibility for all stakeholders.

Utilized Microsoft Front Page and HTML coding to build a robust database supporting the functionality and content of the 'Hotel and Conference' webpage.

Ensured seamless integration of information and resources relevant to hotel accommodations and conference facilities, optimizing the user experience and maximizing efficiency in trip planning. Implemented maintenance protocols to regularly update and refine the webpage content, ensuring accuracy and relevance for users across diverse business operations.

UNITED STATES NAVY ACTIVE 09/1989 - 10/1999

Implemented SharePoint-based knowledge management systems onboard USS Samuel Gompers in Alameda, CA, enhancing information sharing and collaboration among crew members. Facilitated knowledge transfer and retention at NSGA Misawa, Japan, leveraging SharePoint to centralize intelligence resources and streamline communication within the organization. Spearheaded the development of a SharePoint-based repository at the Office of Naval Intelligence in Suitland, MD, enabling efficient access to critical intelligence data and analysis. Established standardized processes for content management and dissemination across diverse operational environments, ensuring consistency and accuracy of information on SharePoint platforms. Contributed to the optimization of knowledge management practices across naval units, fostering a culture of continuous improvement and learning within the organization.

EDUCATION AND TRAINING

B.A. in Communications/Journalism James Madison University - Harrisonburg, VA 1985 CERTIFICATIONS

Security+ ce - 10/2014 - 10/2026

55217 SharePoint 2016 Power User - Certificate of Completion - 06/2018 Certified Internet Webmaster

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