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Customer Service United States

Dayton, TX
May 16, 2024

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Details United States

713-***-**** ·

Shelby Benton

I am fully in awe of the world of nature and all it has to offer, and enjoy caring for others. I live with several animals, and find them to be my pride and joy.

Employment History Seasonal Park Naturalist at City of Houston, New Caney April 2023 — January 2024

• Looked after daily operations of the Nature Center including greeting, giving directions, and answering park and environmental questions from park goers

• Cared for the Nature Center's animal ambassadors, which included snakes, frogs, invertebrates, alligators, turtles, a bunny, fish, and salamanders

• Kept up a log book on all matters of animal care and volunteer work

• Regularly led hour-long environmental education programs where we presented our animals and held hikes for audiences ranging from 15-40 people

• Created a new program that will join the list of offered programs

• Managed volunteer groups by leading them on invasive removal and trash pick-up hikes

• Assisted with park maintenance that involved watering, gardening, painting, and occasionally fixing up the Nature Center and cages

• Helped supervise day camp counselors and children during hikes, programs, and crafts

• Worked with coworkers to make our monthly newsletters using Publisher

• Occasionally covered breaks for the gatehouse, accepting and processing cash and credit card orders

• Participated in netting birds and watched the banding process with a group of ornithologists

• Aided TPWD in the seining and shocking of Peach Creek to acquire data on stream health

Bakery Clerk at H-E-B, Mont Belvieu

February 2021 — January 2023

• Provided customer service by manning the display case, taking down orders, and customizing cakes with writing and drawings

• Packaged items in an appealing manner for customers

• Kept track of stock and pulled inventory for the next day, and refilled display case and department as needed

• Decorated cakes in a very fast-paced assembly-line manner for maximum time saving

• Operated the tortilla machine

Bakery Clerk at Kroger, Humble

July 2016 — March 2021

• Welcomed customers and provided service by writing on cakes as requested

• Baked and packaged cookies

• Marked down next day's loss quickly to give them the best chance of being sold

• Pulled the next day's inventory and refilled stock as needed

• Predicted based on previous data what items to order and in what quantity

• Manned the tortilla machine

• Cleaned the department thoroughly and closed up for the night Education Biology, University of Houston-Clear Lake, Clear Lake August 2018 — Present

I only have Organic Chemistry II and Microbiology left. Biology, Lone Star College System, Kingwood

January 2016 — May 2018

Skills Communication


Attention to Detail

Animal Care

Microsoft Office

Customer Service

References Lauren Hollenbeck from Lake Houston Wilderness Park Email Phone C: 281-***-****/T: 832-***-**** Katharine LeBoeuf from Lake Houston Wilderness Park Email Phone C: 346-***-****/T: 832-***-**** Karrah Crain from Lake Houston Wilderness Park

Email Phone 332-***-**** Volunteer Work Prairie Pandemonium, Pasadena

October 2018

A large group and I pulled out invasive plant species such as chinese tallow and replaced them with native plants such as big bluestem, switchgrass, and yellow indiangrass.

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