Customer Service Representative

NORMA DEVOUX

Phone: 254-***-**** Email: ad5qtx@r.postjobfree.com

Summary

Results-driven Customer Service Representative with a proven track record of delivering exceptional

service and exceeding customer expectations. Possessing a solid understanding of customer relations.

Adept at resolving inquiries and issues efficiently while maintaining a positive and empathetic approach.

With excellent communication skills, excel in both verbal and written correspondence ensuring clear and

effective communication with customers.

Employment History

02/2020 - Customer Service Representative

01/2023 GC Services, Copperas Cove, TX

+ Handled 90 calls daily, with duties retrieving customer data, presenting relevant

product information, and canceling services.

+ Exceeded quantitative metrics on customer satisfaction, customer retention, and

inquiry volume, quickly triaged.

reducing the average time to

+ Incoming calls, and escalated calls when necessary,

resolution by 19%.

+ Actively worked to display a courteous and empathetic attitude to customers.

Retail Associate/ Customer Service

JCPenney, Killeen, TX

* Provided policy and service information.

+ Answered general questions.

+ Resolved customer information and complaints.

+ Created credit card applications.

+ Handled online orders and credit card transactions.

+ Tracked and maintaining inventory, and responded to claim inquiries.

+ Assisted customers with a warm and professional attitude.

11/2017 -

01/2020

02/2016 - Certified Nurse Aide (CNA), Nursing Assistants

10/2017 Seton Medical Center Harker Heights, Harker Heights, TX

+ Versed in Patient Care & Safety, Medical Terminology,

* Vital Signs & Patient Monitoring, Glucose Check, P!

+ Assisted with bathing, dressing and grooming. — y

* Transferring using Medical Device and helping

+ Ensure the accurate, timely flow of in

records and updating Healthcare tea i

Education History

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