Business Continuity Disaster Recovery

James Knox

FBCI, MBCP, ITIL, CC

Queen Creek, AZ – 85142 – 419-***-**** – ad5qtq@r.postjobfree.com

Business Continuity Manager

Risk Management – Strategic Planning – Program Implementation

Business Continuity

Emergency Response

Incident Management

Business Resiliency

Program Development

BC/DR/CM Exercises

Business Continuity Training

Strategic Planning

Disaster Recovery

Cybersecurity

Resource Management

Team Building & Leadership

Diversity & Inclusion

Crisis Management

Business Impact Analysis

I am a dynamic, growth-focused Business Continuity Risk Manager with extensive experience developing and implementing business continuity, risk, cyber, disaster recovery and resiliency programs to encourage company-wide process improvements and motivate staff to form high-performance teams, resulting in increased company profitability, resiliency and increased confidence in risk mitigation.

Adept at building and fostering relationships with key stakeholders and executive-level clients through advanced communication skills and program ownership.

Proficient at implementing proven strategies to obtain C-suite program buy-ins, breaking down silos that result in culture cohesiveness.

Skilled at facilitating necessary staff training and development programs to ensure a complete understanding of necessary business programs and policy improvements.

Proven expertise in increasing company acceptance of business continuity, resiliency and crisis preparation programs through the utilization of both proven and unique tactics.

CAREER ACCOMPLISHMENTS

Implemented proven strategies to successfully drive the need to virtualize the company's remote work environment, supporting over 100K remote employees in a pre-COVID workplace.

Utilized effective methods and collaborated with cross-functional teams to build realistic training and exercise modeling, resulting in faster responses with confidence and reduced regulatory fines.

Successfully eliminated over 35 Price Waterhouse Coopers audit findings by creating detailed BIA, BCP, and other supporting BC documentation and program processes.

Designed and implemented a vital Business Continuity Program to simplify the annual crisis planning process, and continual maturing of plans, exercises, and risk mitigation.

Achieved 25% in company savings through the efficient negotiation of expansion services.

PROFESSIONAL EXPERIENCE

Hietmeyer Consulting Remote 2023-Present

BC/DR/Resiliency Manager Consultant

Working as a contractor, advising on DR Governance, Program and Exercise enhancements.

Overseeing a team to accomplish training and advisory deliverables.

Resolve MRAs, MRIAs and address other audit concerns with cybersecurity disaster recovery areas.

Establish Risk Controls and implementation.

Heitmeyer Consulting continued…

Program oversight, governance and 2LOD

Zions Bancorp Salt Lake City, Utah - Remote 2021-2023

IT DR/Resiliency Manager

Mature the DR Program and develop it into a resilient IT Recovery program. Address the existing program gaps and mature the Lifecycle to include automation and reduction of resources to perform BAU processes.

Working with the BC program in an advisory capacity, ensuring alignment with DR.

Clear up 8 Remediation Problems in less than six months.

Adjust staffing requirements, which resulted in meeting BAU requirements and program maturity deliverables.

Matured all the DR exercises, which included accurate application-level recovery time actuals reporting for leadership awareness of current program capabilities.

Elevated DR program to be integrated with IT projects and solution architecture.

Created meaningful and consistent metrics for board reporting.

Integrating cyber security and awareness into the resiliency program

MUFG, Union Bank Tempe, Arizona 2019-2021

Vice President, SLoD BC/DR/RM/Crisis Incident Management

Develop and implement processes for SLoD effectively, ensuring FLoD programs address risk reduction following company standards and regulatory requirements.

Development of a toolset to standardize company processes for various assessment types and resulting reports.

Transformed silo's issue management processes into an enterprise incident management program based upon ICS and proven methodologies, reducing response times, efforts and risk.

Developed SLoD for critical incident management, drafted policy and standards and oversaw program implementation, resulting in reduced risk and response time.

MARATHON PETROLEUM COMPANY, LP Findlay, Ohio 2015-2019

Enterprise Business Continuity Program Manager

Utilize various tools and methodologies to develop a BC program compliant with ISO 22301 business standards. Implement proven strategies to efficiently implement and manage the BC program within 32 separate organizations. Consistently improve the applicability of the mass notification system and facilitate internal training to ensure users are proficient in the system language. Assist in the emergency preparedness group's annual training, drills, and response deployment.

Achieved $4.8M in annual company savings by implementing an innovative system focused on improving availability and effectiveness.

Improved disaster recovery support and company weather services through advanced negotiation tactics to secure multiple enterprise contracts.

Marathon Petroleum continued….

Implemented state-of-the-art emergency notification system through enterprise integrated with company corporate and field operating facility safety notification systems.

Onboarding and planned integration of newly acquired business entities into the MPC program.

DELL GLOBAL SERVICES Cedar Rapids, Iowa 2014-2015

Business Continuity Adviser

Implemented proven tactics to manage many account transitions for high-demand clients successfully. Eliminated past relationship challenges regarding the DR program by establishing ownership. Successfully escalated implementation by creating innovative methodology utilized by vital DR plan.

Built a vital training program to support applied standards for the Global Service delivery team.

Initiated the implementation of crucial Tower DR plans by utilizing application-based key variables to aid in future change management efforts effectively.

Developed program processes capable of adapting policy expectations across vast customer pool.

ALLIANT ENERGY Cedar Rapids, Iowa 2013-2014

Business Continuity Program Manager

Implemented emergency notification software for use by a myriad of departments. Initiated process improvements and policy implementation to improve company performance. Created a critical self-sustaining business continuity program through the utilization of proven methods.

Accomplished three years of goals in only eight months by implementing innovative strategies.

Cleared audit findings by developing and implementing an advanced business continuity program for a multi-state utility company.

Developed continually improving BC program designed to be managed by existing team.

FISERV Sugar Land, Texas 2012-2013

Business Continuity Program & Disaster Recovery Project Manager

Expertly directed various IT Platform and DR testing to ensure internal and external audits were executed correctly. Developed and implemented an issues tracking system utilized for incident response modeling. Developed data replication methodology plans across call centers. Provided necessary training regarding evaluations to C-level executives. Built crucial relationships with Department Stakeholders and Project teams.

Successfully developed innovative vendor management program within BC scope.

Created vital monthly program status reports and delivered them to various C-level executives and PMO.

KBS Billings, Montana 2001-2011

Senior Program/Project Manager / CEO

Created and built a company from a sole proprietorship to a corporation in four states, employing 65 people. Virtual company structure providing IT solutions for small to medium size businesses. About 1/3rd of business was business continuity, disaster recovery and organizational resilience.

Led the growth and IT solutions for the development of customers in three states.

Heavy Focus on BCP/DR and Risk Analysis with a large client base.

Led multiple virtualization projects of varying scales for Business Continuity and Disaster Recovery services

Provided comprehensive BIA/BCP services for the customer base and related training.

Built Risk Analysis tools for client evaluation for BC-related services analysis.

Disaster Recovery Planning for VoIP and Network services.

Created a symbiotic environment for employees and clients.

Developed and communicated innovative solutions and directions for clients.

Responsible for leading and implementing daily operations, analyzing, developing, simplifying and systemizing client solutions, incident and emergency response management

Developed sales and employee training models and worked with the management team.

Built customer base from $100K in annual sales to $1.3M within five years.

Analyzed and reviewed project statuses and needs and communicated with team members and clients on project statuses.

Established goals and metrics for team members while guiding them through projects and daily service needs.

EDUCATION AND CERTIFICATIONS

UNIVERSITY OF PHOENIX, Albuquerque, New Mexico

Bachelor of Science, Information Technology, Database Management

Certifications

Master Business Continuity Professional (MBCP #35916)

Certified Business Continuity Professional (CBCP #35916)

Fellow Business Continuity Institute (FBCI # 029792)

ITIL Foundations (Cert # GR750157878JK)

(ISC) Certified in Cybersecurity (CC 1741903)

Introduction to Incident Command System EOC Management and Operations NIMS Multiagency Coordination System (MACS) Fundamentals of Emergency Management National Incident Management System (NIMS)

Presentations

BCI Webinar Presenter Ohio's Public-Private Partnership Presenter Business Continuity Presentation Business Continuity Program Development Forum BCI Mentoring Program Mentor

Articles

Have You Tripped Over the First Step?

The Art of Being Nimble

Pandemic Planning vs. Public Health Threat Strategy

The Difference 10 Years Make

Hunting for an Effective Disaster Recovery Plan

Carpe Diem!

Madame Valerie's Crystal Ball VS. Your Acumen

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