Intake Coordinator M A

CHARDENA ARLINE

**** ****** ******* · 904-***-****

ad5qtd@r.postjobfree.com · https://www.linkedin.com/in/chardena-arline ·

By providing quality care to patients, being compassionate and gaining experienced I’m a person who wants to grow with this company. If I am a successful candidate, I promise to be responsible for gathering, processing, and maintaining if any records and reporting important information. I will ensure all records are maintained in a manner compliant with ethical, legal and regulatory requirements of the required services of my job position.

EXPERIENCE

04

JUNE 2015 – JANUARY 2018

CASHIER/ PHOTO LAB, cvs pharmacy

Response to customer inquiries regarding problems with a company’s product or service; ability to manage transactions accurately and responsibly. Work with team members, ensure that prices and quantities are correct and collect payments. in the Photo-Lab I developed film from disposable cameras performed required test on equipment to assure quality of photos prints; completed online photo orders by deadline placed by customers for Instore pickup. Clean/ organized photo lab station. Assisted customers in using photo kiosks for in-store prints and developed ID for passports. Understood caller needs, providing information by taking messages and confirming pick up times for photos.

March 2020- April 2020

Search Quality Evaluator, Intuit TurboTax WAH

Served customers by providing product and service information and resolving product and service problems; attracted potential customers by answering product and service questions and suggesting information about other products and services, opened customer accounts by recording account information. Maintains customer records by updating account information, resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintained financial accounts by processing customer adjustments as well as recommending potential products or services to management by collecting customer information and analyzing customer needs. Preparing product or service reports by collecting and analyzing customer information.

July 2020- October 2020

Agent, Contractor, Instacart WAH

As a Marketplace Contractor I deliver the best chat experiences, working as a customer care agent network full of friendly, patient, well-written, multitasking problem solvers who know how to reflect the brand’s tone.

November 2020-February 2021

Intake Coordinator, CareCentrix WAH

An intake coordinator manages the registration process of patients or clients as they enter a health care facility for medical services. Your responsibilities as an intake coordinator include gathering patient records, taking medical histories, and obtaining any insurance information from the patient, provider, discharging facility or health plan.

February 2021

Titles Department, VROOM WAH

Processes high volume of transactions for In and Out-of-State registrations, ensures tax and title documents are completed and processed with high accuracy for all states. Manages transfer of ownership of paperwork within DMV regulations for In and Out-of-State transactions.

EDUCATION

SEPTEMBER 2010

HIGH SCHOOL DIPLOMA, edward h white high

Obtained a 3.0 GPA

CURRENTLY ENROLLED

KEISER UNIVESITY, BUSINESS DEVELOPMENT

SKILLS

Typing test showing 40 WPM or above and at least 80% accuracy

Multitasking

Scheduling

Prior receptionist and call answering experience.

Proficiency in Microsoft Word and Excel

An ability to quickly learn new systems.

Excellent organizational skills

Product Knowledge

Market Knowledge

Great Listening Skills

Resolving Conflict

Troubleshooting (Problem Solving)

Ethics

Strong verbal communication skills

Certified Notary of American Notaries Association

Great work ethic and professional demeanor

Excellent communication skills, both verbally and written

Quality Focus

Phone Skills

Analyzing Info

ACTIVITIES

In my free time of being a wife and mother of three; I tend to participate in community service activities with BEAM Thrift Store. On the weekends I spend time in cardio activities, participating in mild sport activities with the children as well as making time for mantra and bible studies with sisters of my community.

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