Human Resources & Talent Acquisition

JODI BARBARINO

917-***-**** • ad5qt3@r.postjobfree.com • LinkedIn

As a dynamic Head of Human Resources & Talent Acquisition with extensive experience in multi-state environments, I excel in strategic recruitment, team cultivation, and HR operations. Leveraging direct communication channels, I align HR initiatives with organizational goals to enhance engagement and collaboration across departments.

My strategic acumen drives recruitment strategies aligned with organizational objectives, ensuring top talent acquisition and company success. Proficient in analyzing recruitment metrics and trends, I continuously improve processes while ensuring compliance with employment laws. My commitment to a positive candidate experience, strong employer branding, and negotiation skills enables me to secure top talent while managing budgetary considerations. Committed to continuous learning, I stay updated on industry trends.

My achievements include successful ATS implementation, resolution of employee complaints, business coaching and training, and adept management of FMLA, ADA LOAs, and EEOC compliance. Proficient across the HR spectrum, I excel in recruitment, employee relations, benefits administration, and performance management. With a track record of impactful training programs for recruiters, managers, and leaders, I've played a pivotal role in fostering a positive workplace culture. From navigating growth cycles to conducting performance reviews and ensuring seamless onboarding, my commitment extends to creating an environment that promotes high morale and overall employee satisfaction.

PROFESSIONAL EXPERIENCE

hear.com November 2020 – February 2024

Head of Recruiting & People, Miami FL

●Strategic leader within the executive team, spearheading the development of robust recruitment processes, outstanding candidate experience and optimizing the structure of the Talent Acquisition, People (HR), and Culture teams. Instrumental in hiring and coaching high-performing teams to align seamlessly with the company's long-term growth strategy.

●Lead a team of 10 HR professionals with various functions, including recruiting talent, payroll, benefits, and culture development. Develop, coach, and track team KPIs.

●Oversee recruitment strategy and execution for monthly high-volume recruitment sales classes, ensuring effective sourcing, screening, and selection processes to meet staffing needs and drive organizational growth.

●Play an integral role on the leadership team, strategically aligning HR initiatives with company objectives to drive talent acquisition, performance management, team culture, and return-to-work programs, directly contributing to company revenue and organizational efficiency.

●Implement a bi-annual systemic business coaching program, certified by the EU Head of Coaching Culture, for the U.S. management team, enhancing managerial effectiveness and team performance.

●Collaborate with management and outside counsel to resolve workplace issues and EEOC complaints, providing strategic guidance to improve employee relations and mitigate legal risks.

●Manage the bi-annual Growth Cycle performance management process, training managers in conducting impactful performance reviews and providing constructive feedback, leading to improved employee performance and goal achievement.

●Develop and implement company policies and procedures, authored the Team Member Manual (Employee Handbook), and ensured up-to-date employment contracts and job descriptions, aligning HR practices with business goals.

●Serve as a cultural ambassador, fostering a positive work environment for both remote and in-office staff and enhancing employee satisfaction and retention.

●Conduct thorough 401K and I9 audits, EEO-1, and CA pay reporting, ensuring compliance and minimizing financial and legal liabilities.

●Effectively resolved team member inquiries and challenges by interpreting benefit policies and handbook procedures, enhancing employee understanding and engagement.

●Demonstrate expertise in conducting EEOC claim investigations and safeguarding organizational integrity and compliance.

Norwegian Cruise Line Holdings February 2020 – November 2020

Director, Corporate Talent Acquisition, Miami FL

●Tasked with the leadership, mentoring, and development of a Talent Acquisition team of 7 members based in Miami and Arizona, driving team excellence and efficiency.

●Accountable for directing the sales recruitment processes for high-volume classes, and delivering high-caliber corporate talent.

●Reconstructed the department's infrastructure and optimized processes, laying the groundwork for anticipated departmental expansion.

●Established and monitored key performance indicators (KPIs) for the Talent Acquisition team, measuring and driving success in recruitment activities.

●Trained in effective DNI strategies: ensure that job descriptions are inclusive and free from biased language. Focus on essential job requirements and qualifications, explore a variety of channels, blind screening techniques, structured interview formats and standardized evaluation criteria to minimize bias.

●Devised and executed strategies to source qualified and diverse candidates from internal, external, and referral pools, aligning talent acquisition with organizational needs.

●Oversaw the candidate experience from initial contact through to new hire orientation, including crafting the interview lifecycle and new hire communications and introducing a welcoming first-day email for new team members.

●Revitalized the new hire orientation program for all U.S. team members and created a comprehensive first-day guide, enhancing onboarding efficiency and employee engagement.

●Developed a virtual university info session presentation, adapting recruitment methods during COVID-19 in lieu of attending career fairs.

●Led the Return-to-Work team, presenting CDC recommendations and authoring weekly HR communications, ensuring a safe and informed transition back to work.

●Contributed to diversity and inclusion efforts by submitting strategic recommendations to the CHRO and actively participating in diversity initiatives.

●Identified and advocated for improvements within PeopleSoft, collaborating with the HRIS team to implement updates and system optimizations.

TransPerfect

Director, HR & Talent Acquisition, Miami, FL May 2016 – December 2019

●Directed a team of 15 Recruitment professionals across New York, Philadelphia, Arizona, and Costa Rica, focusing on corporate recruitment and BPO call center divisions.

●Established quarterly goals and metrics, conducted one-on-one sessions to optimize performance & recruitment strategies, collaborated with hiring managers, and sustained high team morale and productivity.

●Championed the global implementation of Workday for recruitment teams, managing timelines, workflow configurations, and integration with vendors like Sterling and Equifax. Developed comprehensive manuals and delivered in-depth team training.

●Designed and executed OFCCP Compliance, Diversity, and Recruitment Best Practices training for U.S. recruitment teams, creating scripts, hosting webinars, and developing LMS modules, alongside conducting manager-specific compliance training.

●Developed robust recruitment strategies, including an effective Employee Referral program, and actively promoted it on a monthly basis.

●Played a pivotal role in enhancing the BPO call center’s divisional culture and reducing turnover rates through employee surveys, social events, and recognition programs.

●Directed recruitment strategies for high-volume staffing in the Over-the-Phone Interpreting (OPI) and Business Process Outsourcing (BPO) sectors.

●Formulated interview and assessment processes, managed the creation of divisional SOPs, revised job descriptions, and collaborated with the tech team on the divisions’ career website maintenance.

●Oversaw the development and dissemination of training programs and materials, encompassing Harassment and Sexual Harassment Training, HIPAA, New Hire Orientation, Interview Training, and Management FAQs.

●Led a year-long project implementing the iCIMS Recruit Applicant Tracking and Onboard systems, focusing on system design, customization, and process enhancement. Supervised data migration, monitored project progress, and facilitated HR and recruiter training across multiple global locations

Director, HR & Talent Acquisition, New York, NY & Philadelphia, PA 2014-2016

Manager, HR & Talent Acquisition, San Francisco, CA 2012-2014

Recruitment Manager, New York, NY 2006-2012

EDUCATION

Bachelor of Business Administration in Human Resources Management, 2000

The City University of New York, Bernard Baruch College, New York, New York

Senior Professional in Human Resources (SPHR) – Certificate, 2008

Leadership Development • Stakeholder Communication • Adaptability • Employee Engagement and Retention • Measurable KPIs and Success Metrics • Recruitment Processes • Coaching • New Recruiter and Hiring Manager Training • Onboarding • Leadership • ATS Implementation • BPO/Call Center • OFCCP Compliance • New Employee Orientation • Employee Retention • Sourcing Candidates • International Recruitment • iCIMS • ADP • Workday • PeopleSoft • Ceridian • Dayforce • Greenhouse • Leapsome • FMLA ADA Processing • Employee Relations • Culture Ambassador • EEO-1 Reporting • 401K Audit • Data Analysis •Training and Development • EEOC

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