Human Resources Talent Acquisition
Resume:
CURRICULUM VITAE
Organization and
Function
Work History" or “Professional Experience
Period and Reason of
leaving
Administrative and
Human Ressources
Officer.
World Food
Programme- WFP
- Description of duties
-
- Monthly monitoring of leave movements (annual leave, exceptional leave, public holidays) and produce a report.
- Keeping and permanently updating the personnel files of the National Office.
- Ensuring that all human resources files are in order and that each employee has their own updated file.
- Conducting documentary reviews of national staff files and highlighting discrepancies in order to carry out corrective actions and update the verification form.
- Updating and monitoring the timesheets of National Office personnel.
- Ensuring that hard and electronic archiving of employee cycle files (from entry to exit) for the National Office is well done.
- Ensuring good documentation/filing of copies of statements and payment proofs, both in hard and electronic format.
- Collecting the Proofs of Life from all NRC staff in accordance with the applicable rules and bringing them to the National Office.
- Regularly report to his/her hierarchy on his/her activities in order to obtain their support if necessary.
- Perform any other tasks assigned by his/her hierarchy.
- Sorting mail and phone calls, drafting documents and letters, coordinating meeting and appointment calendars.
- Manage the schedule and organize the travel and trips of my colleagues and superiors (such as the schedules of salespeople or the trips of the director).
-
Période :
January,2023-In
progress
Executive Officer
- Description of duties
-
- Organize and plan meetings and appointments involving QUALIFICATION: MBA, Master’s degree in Business Administration, Orientation : Human Ressources Management, Bachelor’s degree in computer science management, Certified in professional administrative courses like: Enterprise Risk Management, Project management, Payroll management, Enterprise Resource Planning,Cash Forecasting, Management of Account., Managing Cash account, Fleet Management, Business Management and Strategy, People management, introduction to the programme of human resource, Persuading through listening, UNHCR’s resource and management plan, Result Base Management, People recruiting, Problem-solving, Managing performance, Business Management, Team Manage Full Name : PATIENT SIBALISASI PALUKU.
Place of birth : Kinshasa, 16th January /1990.
Phone Numbers : +243*********. /+243********* /+243*********, E-mail : ad5qsm@r.postjobfree.com or ad5qsm@r.postjobfree.com Profile at Linkedin.com: https://www.linkedin.com/in/patient-sibalisasi-23668317b/ Remote position at
Clarify Health Solutions
multiple complex calendars efficiently and quickly, with minimal guidance and input.
- Proactively identify potential calendar conflicts and resolve them independently. Manage travel reservations and logistics, anticipating the needs of the business traveler.
- Plan and manage the logistics of meetings and events for both the company and external clients (e.g., events for advisors, and conferences).
- Organize, plan, and draft minutes of meetings on behalf of the executive or team.
- Produce and independently distribute complex high-quality correspondences. Handle confidential information professionally.
- Serve as a professional point of contact for internal and external stakeholders, including members of the board of directors and senior advisors.
- Liaise with internal executive assistants to handle requests and inquiries from other senior executives.
- Establish strong relationships with executive clients' assistants to facilitate effective planning.
- Follow and monitor pending business issues for follow-up and execution. Work closely with the Chief of Staff to design and update the company's annual calendar and distribute communications to the entire company and investors.
-
Periode :
January-2023-In
progress
Human Ressources and
Administrative Officer
UNOPS
United Nations Office for
Project Services.
- Description of duties:
- Coordinates and ensures that each step of the 'Employee Life Cycle' is correctly applied: recruitment, onboarding, development, and separation for the entire mission.
- Participates in compiling information for the personnel training plan and ensures its proper execution in all Areas and the national office.
- Supervises the Admin Officer and HR Officer and prepares their performance and development plans.
- Is responsible for liaising with state public services: Labour Inspection, INSS, DGI, DGRAD, etc.
- Ensures that administrative follow-up (leave, sickness absence, etc.) is well done by the HR Officer at the national office and even in the Areas according to the procedures and systems in force.
- Responsible for the paper and electronic archiving of national personnel files in Office 365 (in the Filling Tree) and ensures that archiving in field offices is done in accordance with the procedures in force.
- Ensures the monthly follow-up and update of all HR trackers
(staff, leave, training, performance management, disciplinary cases, etc.).
- Under the supervision of the HR Manager, coordinates the implementation of headquarters HR initiatives for the mission.
- Supervises and supports the Admin Officer in the administrative management of international personnel and visitors in obtaining visas and all other administrative matters.
- Participates, if necessary, in inter-NGO administrative meetings and other relevant meetings.
-
Période :
January,2022-
December,2022
Associate Administrative
and Human Ressources
Officer
World Health
Organization - WHO
- Description of duties
- Help respond to a wide range of complex questions related to human resources and monitor the measures that have been taken to ensure that the human resources services provided are coherent and effective.
- Communicate with potential candidates.
- Contact the references of candidates and verify study lists.
- Manage human resources files, including resumes, candidate records, and employee forms.
- Issue employment contracts and ensure they are properly filled out.
- Provide new employees with registration documents.
- Organize employee orientation.
- Explain social benefits.
- Answer questions about human resources within the company.
- Ensure the confidentiality of employee data.
- Assist in the distribution of training materials.
- Conduct a documentary review of national personnel files and identify discrepancies in order to take corrective action and update the verification checklist
-
Period :
January,2021-
December,2021
Associate Administrative
Officer. /
UNDP
United Nations
Development
Programme-
- Description of duties
-
- Contribute to the development of work plans, procurement plans, and program recruitment, and the implementation of work plans and program activities:
- Ensure that the activities to be carried out comply with the program work plan.
- In collaboration with the financial expert, monitor the budget of program activities.
- Provide administrative, financial, and logistical support to teams in Kinshasa and in the field.
- In collaboration with the financial expert, establish a system to track disbursements and expenses.
- Develop and propose to the Principal Technical Advisor technical management tools related to program logistic activities and intervention scenarios in emergencies and contingencies of the program.
- Organize and supervise program logistic activities (missions, travel) with particular attention to the movement of people and freight by different means of transport.
- Plan, implement, and manage all aspects of procurement-related projects and tendering for various services and goods, taking into account the prevailing conditions on the ground, particularly on the economic plane.
- Assist requesting services and recipients regarding all procurement-related issues, providing support and guidance at all stages of the acquisition cycle.
- Provide logistical support to the program team to organize training events, workshops, and meetings.
-
Periode :
January,2020-
December,2020
Associate Administrative
Officer / UNOPS
United Nations Office for
Project Services
- Description of duties :
-
- Ensure the capacity building of the Bureau Administration personnel and provide appropriate responses to problems, in accordance with the organization's rules and procedures.
- Formulate clear responses and propose solutions to administrative problems posed by staff and organization partners.
- Create a framework for ongoing communication to ensure that supervised staff implements their work plan.
- Supervise the procurement process in North Kivu, verify and ensure compliance of requisitions and purchase orders before forwarding them to the sub-office chief for approval.
- Create and fill out documents, enter data, file records, and ensure that all administrative obligations are met correctly and on time.
- Assist with all bureaucratic and secretarial aspects in accordance with company procedures.
- Update and monitor the timesheets of Bureau National personnel.
- Ensure that hard and electronic copies of employee cycle files
(entry to exit) at the Bureau National are properly archived on the filing tree.
-
Periode :
January,2019-
December,2019
Associate Administrative
Officer.
International /
Committee of the Red
Cross (ICRC)
- Description of duties
-
- Prepare monthly reports related to facilities, housing management, office, and travel for the attention of the Finance and Administration Delegate. Financial Management.
- Monitor invoices and payments for goods and services related to administration and ensure that there is no interruption of service.
- Ensure that all international employees are well supported for their installation in the DRC and that they return all received equipment, furniture, and any other property in their possession before the end of their mission.
- Supervise the Administrative Assistant and surface technicians in their daily tasks.
- Assist other departments in organizing workshops, travel, visas, and accommodation issues in collaboration with the Finance and Administration Delegate.
- Organize and coordinate all administration, seminars, and major meetings (choice of hotel, transportation, catering, reproduction of materials, booking of airline tickets, visas, etc.).
- Periodically inventory office equipment and the homes of international employees and submit a report to the Finance and Administration Delegate.
-
Period :
January,2018-
December,2018
Customer
Representative Officer/
- Description of duties
- Responding to customer inquiries and resolving issues via phone, email, or chat
- Maintaining a positive and professional attitude while working Clarify Health Solutions
with customers
- Building rapport and developing long-term relationships with customers
- Identifying and escalating customer concerns or issues to appropriate departments or managers
- Providing accurate and timely information to customers regarding products, services, and policies
- Handling customer complaints and providing appropriate solutions to ensure customer satisfaction.
- Recording and maintaining accurate customer data and information in a customer relationship management (CRM) system
- Collaborating with other team members and departments to enhance the overall customer service experience - Keeping up to date with product and industry knowledge to better assist customers.
- Meeting performance metrics and customer satisfaction goals established by the organization.
Periode:
January,2017-
December,2017
Human Ressources
Associate / Oxafam
International
- Description of duties
-
- Allocate responsibilities and contribute to on-the-job training and development of less experienced support staff members, to ensure that they have adequate knowledge of human resources management systems and procedures to perform their duties and contribute to the provision of effective human resources services.
- Identify evolving organization needs and recommend changes to human resources management processes and procedures to facilitate the improvement of human resources services.
- Support in the payroll preparation process.
- Establish the file of each new employee upon entry and ensure that all documents are available and complete.
- Monitor monthly movements (annual leave, special leave, holidays) and produce a report.
- Maintain and continually update the records of National Bureau personnel.
- Ensure that all human resources files are in order and each employee possesses their own updated dossier.
- Get National Bureau personnel to sign their respective pay slips at the end of each month.
-
Période
January,2016-
December,2016
Senior Administrative
Assistant / World Food
Programme-WFP
Description of Duties
- Ensure the capacity building of the Bureau's Administration staff and provide appropriate responses to problems, in compliance with the rules and procedures of the organization.
- Formulate clear responses and propose solutions to administrative problems posed by the staff and partners of the organization.
- Create a permanent feedback framework to ensure that supervised staff implements their work plan.
- Supervise the procurement process of North Kivu and verify and ensure the conformity of requisitions and purchase orders before their transmission to the head of the sub-office for approval.
- Create and fill out documents, enter data (data entry), file Period :
January,2015-
December,2015
records, and ensure that all administrative obligations are carried out correctly and promptly.
- Manage the agenda and organize the travel and movements of my colleagues and superiors (such as the agenda of salespeople or the travels of the director).
- Assist the Administrative and Financial Officer based in Goma in financial and accounting management and coordination of various services. I manage the petty cash, and I handle daily cash flow.
-
Data Entry Specialist-
Remote position/
Find Solution
Description of Duties
- Gathering and organizing large amounts of data from various sources
- Inputting data into databases or other designated software programs
- Verifying data accuracy and completeness
- Maintaining and updating data in a timely manner - Identifying and correcting errors in data
- Producing reports and sharing data with other team members
- Entering data into company systems or databases
- Verifying data accuracy and completeness
- Organizing and maintaining electronic files and documents
- Updating and editing existing data entries as needed
- Running reports and analyzing data for accuracy.
- Communicating with team members to resolve data
discrepancies or issue
Period:
January-2014-
December 2014
Petty Cash Custodian /
UNHCR.
United Nations High
Commissioner for
Refugees
Description of Duties
- Establishing and maintaining a petty cash system in line with UNHCR policies and procedures
- Disbursing and reconciling petty cash transactions, ensuring that all expenditures are supported by appropriate documentation and approval.
- Maintaining accurate and up-to-date records of all petty cash transactions, including receipts and vouchers
- Ensuring that all petty cash balances are accurately accounted for and reconciled on a regular basis.
- Preparing regular petty cash reports for management, including budget monitoring and forecasting
- Implementing and maintaining internal controls for all petty cash activities, including tracking expenses and verifying all documentation
- Liaising with other departments and staff to ensure that petty cash transactions are processed in a timely and efficient manner.
- Contributing to the development and implementation of UNHCR financial policies and procedures as required
- Assisting in the preparation of financial reports and providing support to auditors during audits
- Maintaining confidentiality and security of all financial Period:
January-2013-
December 2013
- Academic Background and Studies Completed
transactions and documentation
Telecoms Operator /
UNHCR.
United Nations High
Commissioner for
Refugees
Description of Duties
- Provide efficient and effective telecoms services to UNHCR staff, partners, and beneficiaries both in and outside the office.
- Participate in the installation, repair, and maintenance of telecoms equipment, such as PBX systems, VOIP, and Internet systems.
- Provide support for mobile phone services, including adding and removing numbers, activating SIM cards, and providing troubleshooting assistance.
- Respond to telecoms requests and ensure that problems are resolved in a timely and efficient manner.
- Coordinate with other telecoms operators and IT teams within the organization to ensure smooth communication flow and efficient telecoms services.
- Manage and maintain inventory of telecoms equipment and supplies.
- Conduct regular testing and quality assurance checks on telecoms equipment and services.
- Provide training and guidance to users on the use of telecoms equipment and services.
- Participate in all telecoms-related activities and projects within the organization.
- Ensure compliance with UNHCR policies and guidelines and maintain confidentiality of information.
Period:
January-2012-
December 2012
Period Establishment Title Obtained Mention
Janvier,2023-in
progress
Higher Institute of Management
of Dakar, Senegal, (I.S.M)
MBA- Master’s degree in Business
Administration, Orientation: Human
Ressources Management
Distinction
2012-2015. Institut Supérieur d’Informatique
de gestion (ISIG) / Goma.
Bachelor’s degree in computer science
management
Satisfaction.
2019-2019
January- May
Learn and Connect.
Training Certificate in the course of
budget structures.
Distinction
01-2020 & 01-2022
Learn and Connect_UNHCR.
Certified in various administrative and
financial courses on Lean and Connect at
UNHCR
Distinction
2006- 2012
Institut Majengo State Diploma in Biology Chemistry. Satisfactions
Computer skills
1. Microsoft Office Suite: Proficiency in using Microsoft Word for creating reports, memos, and letters; Excel for creating spreadsheets, data analysis, and graphs; PowerPoint for presentations; and Outlook for email communication, calendaring scheduling, and reminders. 2. Database Management: Ability to track, organize, maintain, and retrieve data efficiently. Familiarity with databases such as Oracle, Access, and PeopleSoft is highly desirable. 3. HR Software: Experience with HR management software such as Workday, SAP SuccessFactors, ADP, and BambooHR can help simplify and streamline HR processes such as recruitment, training, performance management, and payroll functions.
4. Virtual Meeting and Web Conferencing Platforms: Proficiency in video conferencing tools such as Zoom, Microsoft Teams, Skype for business, and Google Meet can make it easier to conduct remote interviews, virtual meetings, and organize online training sessions and seminars. 5. social media: Knowledge of different social media platforms such as LinkedIn, Twitter, Instagram, and Facebook and how to use them effectively for recruitment, branding, and marketing purposes.
6. Cloud-based collaboration tools: Collaboration tools such as Google Drive, Dropbox, OneDrive, and SharePoint help in sharing files, documents, and reports and are particularly useful when working remotely.
7. Internet Research: Proficiency in conducting internet searches and using search engines like Google to gather information, news and keep updated with industry trends. 8. Basic troubleshooting: Basic knowledge of technical troubleshooting, diagnosing, and solving common computer and software-related problems is highly regarded in an administrative and human resource’s role.
9. Strong knowledge of MSRP, Could ERP, INSPIRA, ATLAS, KOBO, SPSS, AQL SERVER, MYSQL, WORKDAY
and other desktop software (Word, Power Point, Advanced Excel, Internet). 10. Experience with various operating systems (Windows, Mac, Linux); Familiarity with database management systems (Oracle, MySQL, etc.)
11. Ability to navigate and utilize various software and applications (Adobe Suite, Slack, Trello, etc.); Familiarity with programming languages (Python, Java, C++, etc.) 12. Experience with data analysis and visualization tools (Tableau, R, etc.) Knowledge of cloud computing, such as Amazon Web Services (AWS) or Google Cloud Platform
(GCP).
13. Familiarity with cybersecurity and knowledge of best practices for protecting data privacy and safeguarding personal and confidential information 1997-2006
E.P .Virunga Neighborhood
(LAIC)
Certificate of completion of primary
education
Distinction
General taks
Acquisitions
Budget
Cash Forecasting
Coaching
Crisis
Data Entry
Documentation
Drug Utilization Review
eLearning
Filing
Fleet Management
Forecasting
Fraud investigation
Employee Relations
Management
People Management
Tenant Relations
Project management
Risk management
Payroll
Liaison
eLearning
Strategic planning
Project Coordinator
Employee Relations
Human Resources Information System
New Hire Orientation
New Hire Processing
Employee Relations
Enterprise Resource Planning
Manufacturing Execution System
Strategy Development
Soft skills
1. Communication:
• Negotiation
• Presentation
• Promoting
• Confidence
02. Problem-solving:
• Active listening
• Prioritizing
• Discussion
• Analysis
03. Time management:
• Goal setting
• Scheduling
• Delegation
• Auditing
04. Leadership:
• Achievement
• Inspiring
trust
• Motivation
05. Adaptability:
• Open mindedness
• Responsibility
• Proactiveness
• Positivity
06. Interpersonal:
• Consulting
• Diplomacy
• Mentoring
• Listening
Major Assets and skills in the Administrative and Human Resources’ position 1. Organizational skills: An administrative officer I possess strong organizational skills to handle multiple tasks, prioritize workloads, and able to work efficiently under pressure. 2. Attention to detail: An eye for detail is essential in carrying out administrative duties accurately. As an administrative and Human officer, I must be meticulous in handling data, record-keeping, and document management.
3. Communication skills: Excellent communication skills, both written and verbal, are necessary in carrying out administrative and human resources duties. Clear and concise communication helps to ensure that all parties are on the same page.
4. Time management: As an administrative human Ressources officer, I must be able to manage my time effectively to ensure that all tasks and duties are completed on time. Good time-management skills help in prioritizing activities and minimizing mistakes.
5. Interpersonal skills: As an administrative and Human officer, I must be able to interact with various stakeholders, including employees, partners, vendors, and clients. I possess the ability to deal with people diplomatically and manage conflicts, this is an essential asset. 6. Analytical skills: As an administrative and Human officer, I must have strong analytical skills to review, monitor and interpret data effectively. This helps me assists in decision making on various administrative and human resources matters.
7. Problem-solving skills: As an administrative and Human officer, I have an excellent problem-solving skill to identify and resolve issues, as they arise.
8. Customer service: As an administrative and Human officer, I often serve as the first point of contact for clients and external stakeholders. I possess an exceptional customer service skills that are necessary to create a positive and professional image of the organization. 9. Multitasking: As an administrative and Human officer, I can juggle multiple tasks and responsibilities such as handling phone calls, preparing reports, scheduling appointments, etc., at the same time 10. Confidentiality: As an administrative and Human officer, I typically have access to confidential information. I can maintain confidentiality that is vital to protecting sensitive information. 07. Teamwork:
• Collaboration
• Coordination
• Influencing
• Support
08. Creativity:
• Imagination
• Inspiration
• Innovation
• Curiosity
Major skills in Finance’s Role, Customer Representative Officer role and Data Entry Position
Skills in Customer Representative’s position:
Skills in the Data Entry’s role:
• Skills in the Financials’ position
1. Analytical skills: In the finance I require to make a lot of analysis of data to make informed decisions. 2. Attention to detail: small mistakes can have massive consequences in finance, so it is imperative for me to not overlook minor details.
3. Strategic thinking: A I am a finance professional; I must be excellent strategic thinkers and have a forward-looking vision.
4. Communication skills: As I am financing professionals, I be able to effectively communicate financial information to colleagues and non-experts.
5. Technical knowledge: I have experience with accounting software and financial analysis tools that are highly desirable.
1. Empathy: As a customer service professional, I handle excellent empathy skills to connect with customers on an emotional level.
2. Positive attitude: a can-do attitude helps me as a customer service professional to navigate with challenging or difficult customer interactions.
3. Problem-solving: I handle a quick-thinking skill that is essential when dealing with customer problems. 4. Time management: This skill helps me in circumstance when customer service interactions must be completed in a timely and efficient manner.
5. Multilingual skills: My proficiency in other languages help me in communication with non-native speakers.
1. Attention to detail: As a Data Entry I handle the accuracy that is essential in data entry. 2. Typing speed: I handle the ability to type quickly, this is helpful to manage large volumes of data. 3. Time management: data entry tasks often require quick turnaround times, so I possess a strong time- management skills that are paramount.
4. Familiarity with platforms: I am familiar with the software and systems used for data entry this help me to increase productivity.
Professional achievement in the Administrative’s role and Human Ressources department Professional Achievement in Finance department:
Professional achievement in the Executive role
5. Accuracy: As Data entry spatiality, I handle a high level of accuracy and attention to detail so I can avoid costly errors.
1. Streamlined and improved administrative processes for an organization leading to a 35% increase in efficiency.
2. Implemented a performance appraisal system that resulted in a 20% increase in employee job satisfaction.
3. Developed and delivered comprehensive training programs for new employees, resulting in a 40% reduction in employee turnover.
4. Played a key role in the successful completion of a major project, earning recognition from senior management.
5. Negotiated new contracts with vendors, reducing costs by 15%. 1. Implemented a new financial modeling tool for the organization, resulting in a 25% increase in forecasting accuracy.
2. Developed and implemented a new budget process that resulted in a 10% reduction in total expenses. 3. Reduced the time to complete the financial close process by 20%, streamlined financial processes, and reporting resulting in a faster financial reporting cycle. 4. Successfully managed the organization's cash flow during a difficult economic environment by implementing cost-cutting measures that maintained liquidity. 5. Led the implementation of new accounting software, resulting in a 25% reduction in accounting errors. 1. Successfully led a team that increased company revenues by 50% within a year. 2. Created and implemented a new corporate strategy that resulted in a significant increase in market share.
3. Oversaw the development and launch of a new product line that resulted in a 30% increase in sales. 4. Successfully negotiated a merger and acquisition with a major competitor, leading to increased growth opportunities.
5. Led a major cost-reduction initiative that improved the company's bottom line by 25% while maintaining employee morale.
Professional Achievement in Data Entry department
6. Championed and led the development of a new company culture initiative, resulting in a 50% increase in employee engagement.
1. Achieved 100% accuracy rate for all data entries conducted over six months. 2. Increased department efficiency by 30% after implementing a new data entry process. 3. Reduced data entry time by 20% through the implementation of automated data capture systems. 4. Implemented a new quality control process to ensure data accuracy that led to 99.5% data accuracy rate.
5. Worked with the IT team to design new forms and templates and incorporated enhanced feature leading to quicker data entry and report generation.
- Result Based Management
- Focusing on your priorities
- Devolloping your carreeer
- Crisis Communication
- Managing Cash Accounts 2.0
- Cash Forecasting 2.0
- The Key to Good Communication Your Audience
- La gestion axée sur les résultats au HCR_Management Based Result of UNHCR
- La programmation pluriannuelle du HCR
- UNHCR's Resource and Management Plan
- Le plan de Ressources et de Gestion du HCR
- Managing Workplace Stress
- People management - Active listening
- People management - Duty of care
- People management - Emotional intelligence
- People management – Motivation
- Management routière
- Protection Induction Programme
- IGO Understanding Investigations
- Managing of UNHCR Assets
- Interview for Protection eLearning Course (IPeLC)
- Business Management and Strategy: The
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