Customer Service Care

Nondumiso Princess

Makhunga

Customer Service

Representative

CONTACT

H2442 Esikhawini

Mnyamathi Street

3887

ad5qsc@r.postjobfree.com

Cell No. 069-***-****

Gender: Female

Availability: Immediately

Willing to relocate.

PROFILE SUMMARY

I am a reliable, hardworking, honest,

and determined young professional

seeking for an opportunity to succeed

in a dynamic company such as yours. I

am confident that my skills and

experience will allow me to deliver

successful results within a realistic time

frame. I have more than two years’

experience in customer service and

strive to always give exceptional

customer service.

EDUCATION BACKGROUND

Marketing Management (N4-N6) -

Northlink College

Year Obtained: 2016

National Senior Certificate -

Tisand Technical High School

Year Obtained: 2013

PROFESSIONAL SKILLS

Communication Skills: Verbal & Non-

Verbal

WORK EXPERIENCE

Enrolment Temp - Webhelp - Rebel Energy UK Campaign November 2023 – February 2024

Taking inbound calls daily to assist customers.

Making use of seven different systems to ensure sufficient service delivery.

Promoting company reviews via service pilot.

Handling complaints and disputes.

Opening and signing in new customers. Etc.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Sales and Marketing Consultant - Gijima Industrial Couriers February 2023 - September 2023

Making use of Xero for generating Invoices, Parcel Perfect.

Excel for storing Client based Information CRM.

Sending Invoices. etc.

Promoting Gijima Deliveries to customers.

Making daily calls to promote sales.

Housekeeping.

Responsible for Sales outbound and inbound calls.

Speaking to potential clients regarding our courier services.

Handling and signing contracts for clients.

Maintaining good relationships with Gijima Internal clients and

external, Scanning POD's, Generating leads from customer suppliers.

Upselling and upgrading customer contracts.

Internship: Fundraiser Admin - CommunicareNPC

February 2020 – September 2020

Assisting the Fundraiser with administration work.

Answering and directing calls, filing, creating, and saving data on excel spreadsheet.

Monthly blogging on the Vulamathuba website.

Senior Operations Associates - WNS Century City

October 2019 - February 2020

Attending to business strategies with team leader each Morning.

Taking inbound and outbound calls every day.

Booking smart meters for UK customers via the engineer. Customer contracts and filing.

Upselling goods and services. Directing calls and transfers. Attention to detail

Multitasking

Problem-Solving

Punctuality

Organizing and Planning Skills

Customer Satisfaction

Team Player

COMPUTER LITERACY

Microsoft Word

Ms Outlook

Ms PowerPoint

Ms Excel

Internet and Email

Typing Skills (40 WPM)

Data Capturing

LANGUAGES

English

IsiXhosa

IsiZulu

Client Service Champion - Capitec Bank Ltd

July 2017 - August 2019

Welcoming the clients and coordinate the branch flow through efficient queue functioning.

Ensuring the correct client documentation is available.

Addressing client flow problems promptly.

Upselling goods and services to existing and potential clients

Assisted clients at the ATM and SST Housekeeping and Filing duties.

Directing and ensuring service efficiency in the branch. Cashier Waitress - Senhor Calisto's Restaurant

October 2015 - April 2016

Cashier:

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

Operating scanners, scales, cash registers, and other electronics.

Balancing the cash register and generating reports for credit and debit sales.

Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

Processing refunds and exchanges, resolving complaints.

Bagging or wrapping purchases to ensure safe transport.

Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.

Maintaining a clean workspace.

Waitress:

Take meal and beverage orders from customers and place these orders in the kitchen.

Make menu recommendations and inform patrons of any specials.

Deliver meals and beverages to tables when they have been prepared.

Check that customers are satisfied with their meal.

Prepare the bill for tables when requested.

Cash up bills and ensure that the correct amount has been paid.

Administer change to tables if needed.

REFERENCES

Available upon request.

Contact this candidate