Customer Service Technical Support

PRASHANT PRASAD

Mobile: +1-905-***-**** • Email: ad5qsa@r.postjobfree.com • Address: Mississauga, Canada Operations Management Customer Success Project Management Professional

“Striving to upgrade knowledge and practices to retain excellence in the professional brief”

• An astute professional with around 2 years of experience in Operations Management and Customer Service Operation

• Proven track record of managing processes, streamlining workflow & creating team work environment to enhance productivity innovatively

• Expertise in documenting Standard Operating Procedures (SOPs) and analysing case studies

• Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in customer relationship management

Expertise in:

Operations & Quality Process & Systems Management Client Relationship Management Process Improvement Cost Reduction Initiatives SLA / TAT Management Operational Reviews Escalations Team Management

KEY DELIVERABLES

• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level

• Devising process parameters, quality evaluation, grading system and testing techniques for evaluation and managing documentation of the same

• Mapping client’s requirements; identifying improvement areas & implementing measures to maximize customer satisfaction

• Ensuring continuous interaction with customer to ensure that area of concern can be worked upon for improved service levels

• Determining training needs of Executives & Process Leaders and designing/ conducting need based training programs to enhance their operational efficiency leading to increased productivity. Preparing feedback survey forms, training manuals, support material. Evaluating and delivering training programs related to industry, domain, and solution areas. CAREER CONTOUR

Since Mar 2024 with Home Depot, Mississauga, Canada as Cashier

• Assisting customers with swift, welcoming precise and secure service

• Taking proactive steps to aid customers with transactions, addressing inquiries, and helping them locate desired items

• Serving as both the initial and final point of contact, ensuring a positive shopping encounter for every customer Dec 2022 – Oct 2023 with Walmart, Mississauga, Canada as Customer Service Specialist

• Delivered top-notch customer service, extended assistance, handled inquiries, resolved concerns and guaranteed customer contentment

• Responded promptly and accurately to customer queries and consistently met their needs

• Coordinated with colleagues to uphold efficient operations and surpassed customer anticipations

• Leveraged Microsoft Office tools for managing customer interactions and upholding precise records Jun 2021 – Jun 2022 with JS Financial, Thane, India as Office Assistant

• Offered administrative assistance and supported daily office functions

• Handled incoming calls, sorted files and arranged appointments

• Directed calls to the relevant department, maintained organized records and optimized scheduling for meetings

• Aided in general office duties like data entry and worked alongside team to ensure seamless office procedures and streamlined workflows

ACADEMIC CREDENTIALS

2024 Project Management from Sheridan College

2023 International Business Management from Sheridan College 2021 B.Com. from University of Mumbai, India

ADDITIONAL COURSE UNDERTAKEN

• PG Diploma in Computer at CMIT India during May 2020 – Sep 2020 PERSONAL DOSSIER

Date of Birth: 20th July 2000 Languages Known: French, Spanish and Hindi

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