IT support

CHRIS HARDY

Systems Analyst *

Responsible Dedicated Experienced

With experience and expertise performing system monitoring, using various software tools. Security compliance, user administration, and assisting users with minimal phone support. Interfacing directly with management teams and higher-level technicians.

CORE COMPETENCIES

Server Administration

Server/Network Trouble-shooting

System Monitoring. (WAN)

IT Security

Disaster Recovery / Crisis Management

Data Back-up/integrity

TECHNICAL EXPERIENCE

Certifications: MCP Windows 2000, CompTIA Security+, CompTIA Network+, CompTIA A+ Computer technician

Operating Systems: V-Sphere, Windows 7, Windows 11, Windows 2016, AIX (min), Microsoft SQL Server 2008

Hardware: Compaq Proliant BL 280 G5/680 G5, IBM eServer xSeries, Dell PowerEdge 900/2800/2850/2950/6850, IBM Tape storage Lib. Hitachi Storage System V

Software: Office 2021, MOM/SCOM, IBM Netview (Monitoring), IBM TWS & Control-M for job processing verification. SCOM and Remedy for tickting/repoting.

PROFESSIONAL EXPERIENCE

Vericast ( Formally Valassis Communications, Inc.) Livonia, MI 4/2008-1/2023

Data Center Operator: (Midnight Shift)

The Data Center Operator (DCO) is a position that interfaces with multiple members of the 2nd level technical support team. The DCO is customer-focused and detail oriented, providing excellent service to customers with regards to the support of all computer systems in a data center environment. The DCO responsibilities include implementing and maintaining data center infrastructures; installing, configuring, troubleshooting, and supporting multi-platform systems in a 24x7 environment. Racking servers

Running copper and fiber cables; and monitoring said systems. Monitoring all components on the Valassis WAN using SCOM, ZENOSS, IBM TEC direct access and trouble-shooting servers(Various OS’), SAN.

•Utilizing SCOM, Zenoss, MOM, Remote Desktop Access and MS Terminal, I discovered an average 800 incidents/issues per month, escalating as required to upper echelon Technicians.

•Processed up to 125 work requests each month, responding to increasing need for IT infrastructure, utilizing the SNOW ticketing system..

•Routinely monitored and verified scheduled and out-of-band Microsoft patches across 1200 servers nationally.

•Participated in the creation of processes and procedures, such as Server Troubleshooting, SLA and the over-all scope on the Datacenter Operator’s position in the Valassis IT environment.

TECHTEAM GLOBAL, INC. June 2006-Mar. 29 2008

Network Administrator: (Midnight Shift) Ford SDSS (Single Point of Contact, Distributed Server Support)

Performing System Monitoring of the FORD Motor Company’s planet-spanning WAN, via Netview, SCOM, MOM (Remote via Terminal, Install, maintain, upgrade OS. Security compliance, resolving issues utilizing remedy (Work-order tickets). Experience working with server hardware (Dell, HP and IBM) Experience with backups (hardware and software - TSM, Veritas Backup Exec and Netbackup). Windows 2000/2003 administration, network monitoring andlimited administration of File and Print (Unix, Linux and MS Windows.) servers and an understanding of administration of Active Directory, as utilized on an intercontinental corporate WAN. Use of great communication skills. Interfacing directly with the Level Two server administrators on the SDSS team.

•Using SCOM, IBM Netview, and MOM I performed, and was held accountable for the nightly monitoring and verification of vulnerability, security and integrity of the FORD Motor Company’s corporate WAN. Specifically the Asian-Pacific sector. Monitored patching of 2500 General Motors servers, so that the GM client was protected against the latest Microsoft vulnerabilities. Network/WAN/LAN Security Monitoring, reporting and response.

•Monitored Systems in the FORD Company’s Data Centers (Engineering Computation Center and Ford Motor Credit), 25000 clients, 5000 servers plus various High-performance systems and 15 Supercomputers.

•Participated in the project to move FORD systems from localized Network Attached Storage to Storage Area Networks, greatly increasing computational resources and reducing support costs to the FORD Motor Company.

Network Analyst: (Midnight Shift) Ford SDSS

Performing server monitoring, using SOM, MOM, Netview and TSM, Security compliance, monitoring, user administration, remedy queue/tickets, and assisting with minimal phone support. Interfacing directly with the Level One and Level Two server administrators on the SDSS team.

•Supported the customer IT needs: Answering user questions, performing Password resets, restoration of lost files from backup and addressing user-reported issues.

•Monitored systems to verify continuous uptime, using SCOM, MOM and Netview to constantly monitor system status on the WAN.

TECHTEAM GLOBAL, INC. 1/2004-6/2005

Support Technician: (Midnight Shift) Global Shared Services

gggggggProviding first and second level phone support covering PC hardware and business applications, handling thirteen clients. Hardware configuration, staging for massed rollout. User Administration. POS systems, Active Directory and Remote System Monitoring on a Continental WAN.

EDUCATION

Graduate of Charles E. Chadsey H.S. Detroit, MI

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